Paul Wilton
ADELAIDE,SA
Summary
Results-driven Field Service Team Manager with expertise in team leadership and operational planning. Proven track record in driving workflow optimization and ensuring safety compliance to enhance productivity. Results-driven Field Service Team Manager with expertise in team leadership, performance management, and operational planning. Proven ability to motivate teams and streamline workflows to enhance productivity and safety.
Overview
39
39
years of professional experience
Work History
Field Service Team Manager
Coca Cpacific Partnersola Euro
ADELAIDE, SA
01.2023 - Current
- Managed daily operations of the team including scheduling shifts, assigning tasks, tracking attendance and approving time off requests.
- Monitored team performance and provided constructive feedback regularly.
- Motivated team members to consistently achieve or exceed performance expectations.
- Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
- Oversaw the recruitment, onboarding, and training of new team members, ensuring a quick adaptation to company standards.
- Coordinated daily tasks among team members to ensure smooth workflow.
- Led team meetings to discuss project updates and operational strategies.
- Facilitated communication between departments to resolve operational issues.
- Collaborated with other managers across the organization in order to identify best practices that could be implemented at all levels.
- Conducted regular safety audits to maintain a secure work environment.
- Created a positive work environment by setting clear expectations and providing resources necessary for success.
Field Service Technician
Coca Cola Europacific Partners
ADELAIDE, SA
01.2007 - 01.2023
- Troubleshot technical issues and performed repairs on-site.
- Installed and maintained beverage dispensing equipment at client locations.
- Performed preventative maintenance and repairs on a variety of equipment, including pumps, motors, valves, and other components.
- Responded promptly to emergency service requests from clients.
- Delivered outstanding customer service on field visits to meet corporate guidelines.
- Minimized customer callbacks and equipment failure by reviewing job upon completion.
- Adhered to safety protocols while working in diverse environments across regions.
- Reviewed blueprints and manuals to repair and restore optimal functionality.
- Educated clients on proper equipment usage and maintenance best practices.
- Assisted with training of junior technicians in proper installation techniques and safety protocols.
Warehouse Clerk
Jarvis Walker Brands
ADELAIDE, SA
01.2003 - 01.2007
- Operated forklifts and pallet jacks to safely transport materials within the warehouse.
- Organized inventory to maintain accurate stock levels and facilitate order fulfillment.
- Tracked inventory and conducted cycle counts to maintain accurate records.
- Inspected incoming shipments for damages and verified product quantities against invoices.
- Received, unpacked and inspected incoming shipments of merchandise.
- Documented inventory discrepancies and communicated issues to management promptly.
- Managed all shipping documents such as bills of lading, packing slips, invoices.
Warehouse Clerk
Griffins Press
ADELAIDE, SA
02.1992 - 01.2003
- Operated forklifts and pallet jacks to safely transport materials within the warehouse.
- Inspected incoming shipments for damages and verified product quantities against invoices.
- Organized inventory to maintain accurate stock levels and facilitate order fulfillment.
- Maintained accurate inventory records using computerized tracking system.
- Managed all shipping documents such as bills of lading, packing slips, invoices.
- Wrapped finished products for storage or shipment using shrink wrap machine or other wrapping equipment.
- Maintained cleanliness and safety standards throughout the warehouse environment.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Demonstrated great teamwork skills with staff members involved in production and transport.
Apprentice Refrigeration Mechanic
All-Tech Refrigeration
ADELAIDE, SA
01.1988 - 12.1991
- Installed and repaired commercial refrigeration systems for various clients.
- Conducted routine maintenance on refrigeration units to ensure optimal performance.
- Diagnosed mechanical issues and provided effective solutions for equipment failures.
- Followed safety protocols while working with hazardous materials and tools.
- Repaired leaks in refrigeration lines using brazing techniques.
- Troubleshot malfunctions in electrical, mechanical and electronic components of cooling systems.
- Ensured compliance with environmental laws when disposing off old or damaged refrigerants.
Education
Trade Qualification Refrigeration
TAFE SA
Regency Park, SA12-1991
Intensive Trade Course
Goodwood Technical School
Adelaide, SA11-1986
Salesian College
Adelaide, SA12-1985
Skills
- Field service management
- Technical troubleshooting
- Technical training
- Safety compliance
- Operational planning
- Inventory management
- Workflow optimization
- Team leadership
- Performance management
- Customer relationship management
- Effective communication
Affiliations
- President Game Fishing Club of South Australia 2023 - Present
- President South Australian Game Fishing Association 2024 - Present
Timeline
Field Service Team Manager
Coca Cpacific Partnersola Euro
01.2023 - Current
Field Service Technician
Coca Cola Europacific Partners
01.2007 - 01.2023
Warehouse Clerk
Jarvis Walker Brands
01.2003 - 01.2007
Warehouse Clerk
Griffins Press
02.1992 - 01.2003
Apprentice Refrigeration Mechanic
All-Tech Refrigeration
01.1988 - 12.1991
Trade Qualification Refrigeration
TAFE SA
Intensive Trade Course
Goodwood Technical School
Salesian College