Seasoned Operations Manager and talented leader with 10 plus years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
A forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
I do what I say I'm going to do!
Currently Regional GM for Nandos Vic and Tas company restaurants as well as Franchise Nationally. Enjoy the job and breaking records but I would like to move back home to Adelaide with my partner.
Key Responsibilities
· Full P&L accountability
· Reduce Budgetary expenditures by effectively negotiating contracts for more adventageous terms.
· Implement innovative programs to increase employee loyalty and reduce turnover.
· Marketing and Brand
· HR and People
· Systems Analysis
· Training
· Staff engagement, gender diversity and Cultural programs through the Belong Council.
· Drive Thru Project – Vic first to trial 2024 March
· New Product implementation
· Operational Management
· Franchising and Franchise relationship
Joined X-Golf to help provide structure to a growing Golf brand. The role is heading up Operations, focused on driving franchise growth and aligning systems and processes. I have been able to implement a lot in a short period and set the business up for future growth. X-Golf has 9 venues as well as a private simulator business.
Key Responsibilities
· Drive Operational performance to grow Franchise Revenue
· Drive EBITDA
· Control Labour and COGS and provide insight
· Assess and implement new process and technologies.
· New Brand launch – Hey Caddy
· Supply chain negotiations based on rebate and company expansion.
· F&B Menu development
· Drive customer experience
· Promote company values and vision
· Data and metric analysis
· Recruit, train and coach employees to optimise their capabilities.
· Communicate with South Korea on Simulator progression
· New Venue Openings Nationally
· Oversea Marketing initiatives and drive operationally.
· Full P&L accountability
Key Achievements
· 40%+ Revenue growth for both 1st and 2nd year
· COGS reduction through negotiations of 6%
· All Venues in Profit and growth.
· Implementation of Support Office teams and departments for growth
Joined Funlab initially to work on the issue venues across the nation. This was anything from Revenue or EBITDA issues to culture and development issues. Started in Sydney Strike and Archie Brother Sydney venues, correcting issues and building Revenue in all venues.
Key Responsibilities
· Drive EBITDA and Revenue
· Control Labour and COGS and provide insight
· Driving Venue operational capabilities
· Drive customer experience and company goals
· Promote company values and vision
· Data and metric analysis
· Recruit, train and coach employees to optimise their capabilities
· Assess and implement new process and technologies
· Train and Develop NSW Area Managers
· Oversea Marketing initiatives and drive operationally
· Full P&L accountability
Key Achievements
· 20%+ Revenue growth in Strike.
· 32%+ Revenue growth in Archie Brothers.
· EBITDA change from 24% to 32%
· Development of a Sydney based Area Manager
In 2005 I had the privilege of meeting a man by the name of Simon Crowe, who had just opened a couple of burger restaurants and had a dream of the future. I joined the business in August and over my time of employment, fulfilled many roles in the growing business:
· Regional General Manager 2013 to 2019
· National Training Manager 2010 to 2013
· Operation manager 2005 to 2010
Key Responsibilities
· Project management
· Marketing and Brand
· HR and People Policy
· Systems Development
· Training
· Supply chain
· Operational Management
· Franchising and Franchise relationship
Throughout my time at Grill'd I had many highlights which I am very proud of:
Key Achievements
· Design of Restaurant Operational Procedures
· Head of Victorian Growth including first Franchise
· Head of Qld Growth
· Head of the NSW Growth
· Won Founders award – Top Grill'd achievement
· Full design of Grill'd training program
· Head of Franchise (32 restaurants)
· Average of 16% Revenue Growth across my time at Grill'd
In my final years at Grill'd I was responsible for ACT and SA as well as helping Regions who were struggling with budgets. I helped turn around QLD by 28% and trained and developed an RGM to take on the region. I assisted Victoria Region by growing the 4 most important Restaurants by 17% while also training and developing the RGM and Area Managers. I became a specialist at fixing issues and growing Revenue and EBITDA.
When there was an issue, I was moved to solve it. It was a privilege.
Marketing & Promotion
Franchising
Revenue Growth
Driving EBITDA
Food Safety
RTO Training Mapping
Budgeting
Strategic Planning
Inventory & Supply
Training, Mentoring & Coaching
Process Optimization
OH&S
System Development
Policy Development
P&L Management
Love the outdoors and sport. Any sport that involves teamwork and working with others for success is a passion of mine.