Paula Birss

• Controlled inventory transactions to reconcile ordering processes with demand forecasts.
• Built and maintained relationships with key suppliers and customers to support seamless operations.
• Improved operational efficiency by recruiting and developing top talent to drive growth initiatives.
• Developed and managed operating budget, meeting department goals.
• Developed standard and emergency operating procedures for receiving, handling, storing, shipping and salvaging products.
• Implemented strategic plans as well as contributed to evaluation and analysis of business objectives.
• Documented safety action plans, quality initiatives and team performance into computer system.
• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
• Oversaw warehouse staff and maintained efficiency in fast-paced environment.
• Collaborated with manufacturing and supply chain management.
• Reduced worker accidents by implementing improved safety standards and monitoring procedures.
• Developed and maintained knowledgeable and productive team of employees.

• Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
• Oversaw demand planning, purchasing, and logistics.
• Supervised 7 staff members tasked with handling materials management, planning, purchasing, and customer service duties.
• Improved, standardized and documented planning and scheduling processes.
• Established inventory targets, stock level, and risk mitigation targets and managed flexibility strategy to optimize inventory.
• Monitored and tracked supplier performance to enforce adherence to quality standards and established timelines.
• Formulated demand planning and generated supply chain management metrics.
• Built supplier relationships to mitigate risk and establish effective purchasing arrangements with indirect and logistics customers.
• Managed availability of supplies from vendors by ensuring core items were on hand to keep inventory values low and consistently moving.
• Supervised 7 staff members tasked with handling materials management, planning, purchasing, and customer service duties.

Led complex business transformation projects, overseeing tasks from planning stages to

completion.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly

service.

Delegated work to staff, setting priorities and goals.

Remained calm and professional in stressful circumstances and when dealing with unhappy

customers, effectively diffusing situations.