Paula Bond

• Mentor team members, helping them develop their development and compliance knowledge.
• Maintained strict adherence and understanding of policies and legislation to ensure accurate service and information delivery and , minimizing risk exposure for the organisation.
• Provide training and coaching to new and existing staff
• Enhance communication between staff by participating and contributing in regular team meetings
• Accomplish multiple tasks within established timeframes and KPI's
• Support team members by answering enquires and escalations
• Assist with software enquires for team members
• Enhance customer satisfaction by resolving enquiries promptly ensuring high-quality service delivery.
• Assist with rostering for the Customer Service Team.
• Liaise with other staff and departments to ensure processes and produces are up to date and seamless
• Assist team members with escalations and technical enquiries.
• Assist with creating new processes and procedures
• Liaise with the Knowledge Management Officer to ensure that scripting is accurate and the information contained is current.
• Assist team members to understand and interpret scripts, policies and legislation.

• Accomplish multiple tasks within established timeframes.
• Support staff by answering enquires and escalations
• Provide training and coaching to new and existing staff
• Finalise software set up for new starters
• Ensure accurate reporting of monthly statistics for KPI's
• Enhanced customer satisfaction by resolving enquiries promptly ensuring high-quality service delivery.
• Complete rostering for the Customer Service Team ensuring all teams needs are met.
• Liaise with other team leaders and managers to ensure seamless operation between teams
• Complete casual time sheet reconciliation for payroll.
• View and approve leave as required.

Providing assistance, back up and cover to the Planning Portal Team. Assist and backfill where required.

Providing assistance, back up and cover to the Senior Development Advisors role. Assist and backfill where required.

Meeting clients and assisting with their inquiries, sighting potential designs on their land, checking compliance with their LGA.

Register and prepare files for valuation, liaise with lenders, brokers, solicitors, agents, tenants and owners. Prepare reports and invoicing, background property investigations and checks.

Prepare and Lodge Development Applications With Council. Prepare Construction Certificates, Complying Development Certificates, and Occupation Certificates. Liaise with builders, trades, contractors, owners and local government. Check application completeness and compliance with relevant codes, policies.

Placing orders with trades & suppliers and scheduling construction, client liaison from tender to handover, property inspections, application preparation and lodgement and approval from service provers and other authorities as required.