Paula Davis
Holmview,Queensland
Summary
Professional with strong background in providing compassionate care and support to individuals with disabilities. Skilled in developing individualised care plans, implementing therapeutic activities, and ensuring client safety and well-being. Strong focus on team collaboration, effective communication, and adapting to changing needs. Reliable and results-driven, with commitment to enhancing clients' quality of life through empathetic and respectful care.
Overview
26
26
years of professional experience
1
1
Certification
Work History
NDIS Disability Support Worker
Private Engagement
04.2024 - Current
- Administration of Medication following Rights and Regulations.
- Supported daily personal care needs by helping with dressing, grooming, bathing and toileting.
- Provided high level of physical support by lifting, adjusting, and moving clients via hoisting and manual handling.
- Enhanced quality of life for client with physical and intellectual disabilities through compassionate care and assistance.
- Prepared nutritious meals to meet individual dietary needs for client.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
Direct Support Professional Caregiver
Pathway to Independance/Holistic Lifestyles
05.2024 - 11.2024
- Maintained detailed documentation of client Diabetes (Type 1) Management and administration of insulin, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
- Monitored client vital signs (blood pressure, temperature and saturation levels), administered medications, and tracked behaviours to keep healthcare stakeholders well-informed.
- Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
- Safe Meal Planning, preparation and cooking.
- Provided reliable transportation for clients to attend medical appointments, social outings, or other community-based events as needed.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Served as a knowledgeable advocate for clients during interactions with external agencies or service providers ensuring their rights, preferences, and needs were respected.
- Developed crisis intervention strategies for challenging behaviours or situations in accordance with established guidelines while maintaining a calm demeanour under pressure.
Disability Support Worker
United Disability Services
08.2023 - 02.2024
- Developed strong interpersonal relationship with client with Level 3 ASD, earning their trust and respect through consistent empathy and understanding.
- Supported client in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Implemented behaviour management techniques when required for the safety of both clients and staff members involved.
- Worked closely with parents, therapists and other specialists to implement prescribed interventions consistently, leading to measurable improvements in client functioning.
- Provided crisis intervention services to client facing medical, emotional and mental health challenges in hospital setting.
- Worked with medical teams, patient and family to implement effective treatment plans.
- Facilitated family meetings to discuss patient care plans.
- Coordinated patient discharge planning and follow-up care.
Disability Support Worker
Home Caring
12.2022 - 08.2023
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
- Improved client independence by developing personalized support plans tailored to individual needs and goals.
- Advocated fiercely on behalf of clients when necessary to ensure their rights were respected in various settings such as education or healthcare environments.
- Participated in ongoing professional development opportunities to stay current on industry best practices.
- Assessed risk factors of patients and made referrals for further services.
- Assisted patients in accessing housing, financial assistance and other community resources.
- Managed caseload to satisfy multiple patients with diverse needs.
Mental Health Support Worker
FINA Australia
07.2022 - 12.2022
- Supporting and monitoring Complex (C3) and Forensic Disability clients transitioning from FDS (Wacol) to engage in mainstream activities planned with FDS and client.
- Increased client engagement in treatment by establishing rapport and building trust with clients.
- Reducing client anxiety through active listening, problem-solving, and crisis intervention techniques.
- Assisting clients achieve personal goals through goal-setting exercises and step-by-step guidance. Supporting client with Tafe Education learning and in house courses.
- Implemented behavioural modification techniques for clients struggling with maladaptive patterns such as aggression or selfharm.
- Assisted FDS psychiatrists and therapists in gathering data for assessments, diagnoses, and treatment planning.
- Recognised and responded to signs of potential self-harm or suicide risk, utilising appropriate intervention strategies and resources to ensure client safety.
- Encouraged self-care among clients by teaching coping strategies, stress management techniques, and relaxation exercises.
- Documented client progress in confidential files.
- Educated clients and families about dangers of substance abuse and addiction.
Disability Support Worker
A2Z Care
11.2019 - 06.2022
- Supported daily personal care needs by helping with dressing, grooming, bathing and toileting.
- Cultivated client respect and trust by consistently demonstrating empathy and understanding.
- Kept detailed daily logs with care actions, patient behaviour, and incidents.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Implemented behaviour management techniques when required for the safety of both clients and staff members involved.
- Facilitated community integration for clients by organising outings, social events, and other opportunities for engagement.
- Adhered to company requirements for patient interactions and care standards.
- Participated in ongoing professional development opportunities to stay current on best practices within the disability support field.
ICT Project Coordinator/Systems Analyst
Human Services
04.1999 - 03.2019
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritising needs and delegating assignments.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Scrum Master for multiple projects.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
- Played an active role in brainstorming sessions held for the purpose of generating innovative ideas/solutions which could potentially be incorporated into existing/new projects being undertaken.
- Managed budgets effectively, ensuring resource allocation was optimised for maximum project success.
- Facilitated frequent progress reports and presentations to keep management informed about ongoing activities within their respective domains.
- Tracked hours and expenses for contract and permanent staff to keep project on task and within budgetary parameters.
- ICT Project costings and tender.
- Identified potential risks and developed mitigation strategies to minimize disruptions to project timelines.
- Negotiated contracts with vendors and suppliers, securing favorable terms for cost-effective procurement of resources needed for each project''s success.
- Collaborated with stakeholders to define clear project goals, leading to consistent alignment with expectations throughout the process.
- Assisted in developing training materials and organized workshops aimed at enhancing skill sets among staff members working under various capacities on different projects within the organization.
- Facilitated training sessions on project management software, increasing team competency and efficiency in task management.
- Increased stakeholder satisfaction by providing comprehensive weekly project updates and forecasts.
Education
No Degree - Associate Diploma of Project Management
Institute of Management
Brisbane, QLD10-2015
No Degree - PRINCEII
Institute of Management
Brisbane11-2014
No Degree - Systems Analysis
Institute of Management
ACT03-2010
No Degree - Business Administration
Benowa College
Benowa, QLD04-1990
High School Diploma -
Mount St Patrick's High School
Murwillumbah, NSW10-1989
Skills
- Daily living assistance
- Problem-solving
- Housekeeping and meal preparation
- Personal care
- Independent living support
- Relationship building
- Disability awareness
- Incident reports
- Client confidentiality
- Documentation and reporting
- Mobility support
- Computer skills
- Health and safety
- Meal planning
- Individual support plans
- Creative thinking
- Risk assessments
- Family communication
- Emotional support
- Safety management
- Social skills development
- Team leadership
- Personal growth support
Certification
- First Aid Certification
- Basic Life Support Certification (BLS)
- Cardiopulmonary Resuscitation (CPR)
- Understanding Trauma and Trauma Informed Approaches
- MAYBO
- Medication Management
- Provide Diabetes Management & Subcutaneous Injections
- Person centred active support and maintaining independence
- Infection Control Covid19 Department of Health
- Infection control Level 1 and PPE – Workplace Safety
- Supporting Effective Communication
- Incident management
- Participant Rights, Privacy & Confidentiality
- Zero tolerance: Responding to abuse, neglect or exploitation
- Discrimination and the responsibilities of a support worker
- Person centred active support and maintaining independence
- NDIS Worker Screening Card
- NDIS Orientation and Code of Conduct
- ServSafe Food Handler's Certification
- QLD Driver's License
- Comprehensive Car Insurance
- Professional Indemnity & Public Liability Insurance
Timeline
Direct Support Professional Caregiver
Pathway to Independance/Holistic Lifestyles
05.2024 - 11.2024
NDIS Disability Support Worker
Private Engagement
04.2024 - Current
Disability Support Worker
United Disability Services
08.2023 - 02.2024
Disability Support Worker
Home Caring
12.2022 - 08.2023
Mental Health Support Worker
FINA Australia
07.2022 - 12.2022
Disability Support Worker
A2Z Care
11.2019 - 06.2022
ICT Project Coordinator/Systems Analyst
Human Services
04.1999 - 03.2019
No Degree - Associate Diploma of Project Management
Institute of Management
No Degree - PRINCEII
Institute of Management
No Degree - Systems Analysis
Institute of Management
No Degree - Business Administration
Benowa College
High School Diploma -
Mount St Patrick's High School
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