Paula Faundez
Raby
Summary
I am a dedicated and empathetic professional with extensive experience in customer service, front office reception duties and administration within a health practice settings. Possessing strong organisational and time management skills, I thrive in fast-paced environments while effectively managing multiple tasks. With a genuine passion for mental health advocacy, I enjoy building rapport with clients and find fulfillment in making a positive impact on their day. Committed to fostering a friendly and welcoming atmosphere, I would bring a self-motivated and collaborative approach to this role.
Overview
18
18
years of professional experience
Work History
Receptionist and Dental Assistant
Toothsavers Dentists
04.2021 - Current
- Meeting and greeting patients
- Prompt replies to all phone, email, online enquiries
- Management of e-appointments
- Patient post op follow up care
- Phone enquiries and scheduling appointments
- Creating and updating patient records
- Triaging patient symptoms and assigning appropriate appointment and clinician
- Payments, Hicaps, Healthfund claims, DVA, Medicare claims, HUMM contracts
- D4W: Dental for Windows scheduling system
- Maintaining a welcoming, impeccable space at reception at all times
- Tracking treatment plans and patient specialist referrals
- Supporting practice manager
- Chairside dental assisting when required
- Sterilisation duties when required, including autoclave instrument processing, packaging and scanning tracking
- First aid training
- ‘Scientific monitoring for cleaning and sterilisation’ training
- Infection control training
- Stationary and office supplies ordering
- Conduction of daily morning huddle for full team
- Booking of all lab work pick up services
- Opening and closing practice.
Travel Manager
I Do Fiji Holidays (Travel Managers Australia PTY LTD)
07.2016 - 03.2020
- Fiji specialist travel manager
- Management of all direct customer travel bookings and enquiries
- Tramada booking system
- Enett payment system
- Covermore Travel Insurance agent.
Sales Support
Traveller Inspired PTY LTD
11.2015 - 12.2015
- Sales support
- Research, data entry, admin
- sales comparison
- business and procedures set up
Key Account Manager
Groupon Australia
02.2012 - 07.2013
- Servicing and maintaining domestic and international travel accounts
- Negotiation and contracting of rates for travel packages
- Packaging and pricing of travel deals for worldwide destinations to feature on Groupon Travel live site
- Building and growing Airline and travel wholesaler client database
Product Coordinator
Scenic Tours
04.2006 - 12.2010
- Researching and creating group itineraries for multiple touring destinations
- Liaising with suppliers to negotiate rates, develop and build relationships
- Tour costing and pricing
- Contracting of all agreed supplier rates for each touring season and various destinations
- Assisting in brochure production for multiple destinations
- Writing of text for brochure sell pages and itineraries
- Researching new destinations and new tour itineraries
- Assessing, investigating and resolving any tour issues promptly to maintain required standard of service at all times to our clients
- Organising famils for travel agents
Education
Diploma in Pathology Techniques -
TAFE College Ultimo
Certificate III in Tourism -
TaFE College Ultimo
01.2001
Certificate in Laboratory Skills -
TAFE College Ultimo
01.1995
Higher School Certificate -
Our Lady of The Sacred Heart College
Kensington, NSW12.1994
Skills
- A caring, empathetic nature with high quality customer service skills
- Friendly and professional written and verbal communication skills
- Self-motivated and able to work independently
- Ability to prioritise and execute multiple tasks
- Strong organisational, planning and time management skills
- A personal passion for advocating positive mental health and a strong commitment to fostering a supportive environment for well-being
- Working with Children check valid until Feb2026
- Confident computer skills in MS Office, particularly excel, word, outlook
- Exceptional teamwork abilities that drive collaboration and achieve collective goals
- A dedicated attention to detail with a high level of accuracy
- Extremely comfortable executing all front office/reception and admin tasks in a health practice space
- A natural ability to build strong relationships with clients
- A genuine sense of joy and personal satisfaction in making a positive difference to another person’s day
- A warm, friendly and welcoming nature
References
- Ashley Sant, 0420 541 410, Former Practice Manager at Toothsavers Dentists
- Lisa Maroun, 0405 132 575, Former GM of Travel at Groupon Australia
Timeline
Receptionist and Dental Assistant
Toothsavers Dentists
04.2021 - Current
Travel Manager
I Do Fiji Holidays (Travel Managers Australia PTY LTD)
07.2016 - 03.2020
Sales Support
Traveller Inspired PTY LTD
11.2015 - 12.2015
Key Account Manager
Groupon Australia
02.2012 - 07.2013
Product Coordinator
Scenic Tours
04.2006 - 12.2010
Diploma in Pathology Techniques -
TAFE College Ultimo
Certificate III in Tourism -
TaFE College Ultimo
Certificate in Laboratory Skills -
TAFE College Ultimo
Higher School Certificate -
Our Lady of The Sacred Heart College
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