Paula Gomez
Melbourne,VIC
Summary
My experience in hospitality is based mostly
in events creation & coordination but also in customer service. I am polite and always have a sense of urgency that fits perfectly with the demands of this industry. A hardworking self-motivated with skills to work in a team, great communication, great desire to learn, organization skills with regard to assignments, adapt well to change I am constantly growing with regard to the excellence and commitment in my daily and professional life.
I consider myself a responsible, proactive, honest, organized, observant and capable of analysis and criticism; willing to work as a team to acquire new knowledge, able to achieve goals and achievements successfully The part that I enjoy the most about hospitality and customer service is dealing with people, attending them and meeting new cultures & ways of thinking.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front of House Team Member
Atlantic Group
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Helped guests at tables when in need of assistance.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
Kitchen Hand
El Toucan Cafe
05.2023 - 06.2023
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Managed time to juggle multiple tasks simultaneously with ease.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Casual Kitchen Hand
Guzman Y Gomez
01.2022 - 04.2023
- Managed time to juggle multiple tasks simultaneously with ease.
- Followed recipes and chef instructions to prepare food correctly.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Kitchen Steward
Oakwood Hotel
10.2022 - 12.2022
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
- Assisted front and back of house personnel in spot cleaning floors and maintaining welcoming environment for team members and guests.
- Maintained swift pace of work to meet business demands for cleaning and supplies storage.
Cook's Assistant
Manu’s Restaurant
08.2020 - 12.2020
- Worked with chef to prepare daily food specials and other supplies.
- Prepared food orders to support waitstaff and other team members.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Followed recipes closely for consistent taste, quality and presentation.
Waiter’s
Café Andiamo
01.2020 - 09.2020
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Education
Certificate III - Comercial Cookery
Altec
North Melbourne, VICCertificate IV - Comercial Cookery
Altec College
North Melbourne, VICGeneral English - Advance Level
Australian Pacific Collegue
Melbourne, VIC12.2021
Diploma Of Travel And Tourism -
Australian Pacific College
Melbourne, VIC04.2021
Santa Rosa De Lima School
Bogota Col12.2015
Skills
- Exceptional interpersonal skills
- Excellent communication
- Time management skills
- Informative and helpful
- Restaurant Operation
- Standardized Recipes
- People Skills
- Team Collaboration
- Communications Strategies
- Guest Satisfaction
- Money Handling
- Coaching and Training
- Fast and Efficient Service Worker
Certification
- Certified RSA, - 2023
- WWC
- Police check
- Fully vaccinated
- Availability; Full time
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Kitchen Hand
El Toucan Cafe
05.2023 - 06.2023
Kitchen Steward
Oakwood Hotel
10.2022 - 12.2022
Casual Kitchen Hand
Guzman Y Gomez
01.2022 - 04.2023
Cook's Assistant
Manu’s Restaurant
08.2020 - 12.2020
Waiter’s
Café Andiamo
01.2020 - 09.2020
Front of House Team Member
Atlantic Group
Certificate III - Comercial Cookery
Altec
Certificate IV - Comercial Cookery
Altec College
General English - Advance Level
Australian Pacific Collegue
Diploma Of Travel And Tourism -
Australian Pacific College
Santa Rosa De Lima School
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