Paula Gomez
Melbourne,VIC
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Covisian
01.2017 - 06.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
Sales Assistant
Adidas Store
11.2018 - 12.2018
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Customer Service Representative
Mundo Aventura Park
01.2018 - 08.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Diploma - Hotel, Travel And Tourism
Australian Pacific Collegue
Melbourne, VIC01.2023
Bachelor of Technology - Business Administration
Politecnico Grancolombiano
Bogota COL01.2018
Skills
- Customer Service
- Data Entry
- Computer Skills
- Administrative Support
- Time Management
- Microsoft Office
- File Organization
- Customer and client relations
- Cash Handling
- Inventory and Stocking
- POS Software
- Problem-solving abilities
Certification
- Certified Sabre and Amadeus Programs.
- Certificate Excel
- Certified couse of Ettiquet and Protocol
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Sales Assistant
Adidas Store
11.2018 - 12.2018
Customer Service Representative
Mundo Aventura Park
01.2018 - 08.2018
Administrative Assistant
Covisian
01.2017 - 06.2019
Diploma - Hotel, Travel And Tourism
Australian Pacific Collegue
Bachelor of Technology - Business Administration
Politecnico Grancolombiano
Similar Profiles
Gabriela Madalina PicaGabriela Madalina Pica
Customer service officer at Covisian RomaniaCustomer service officer at Covisian Romania
Oussama EnnaimiOussama Ennaimi
Appointment Setter at Covisian InsuranceAppointment Setter at Covisian Insurance
Sojad HydariSojad Hydari
Assistant Store Manager at TelstraAssistant Store Manager at Telstra