Paula Grant
Perth,WA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal & transferable skills set.
Efficient Shift Supervisor always aiming to increase value of company through excellent leadership.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Shift Supervisor
Red Rooster Morley East
10.2022 - 04.2024
- Deliver food of exceptional quality and in line with strict food safety guidelines.
- Trained new employees and delegated daily tasks and responsibilities
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Troubleshot equipment to reduce service calls and downtime.
- Oversaw loading and unloading of packages in warehouse.
Assistant Store Manager
Red Rooster Beechboro
05.2022 - 12.2022
- Help with coaching, counsel, and discipline employees
- Deliver food of exceptional quality and in line with strict food safety guidelines.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Crew Member
Red Rooster Noranda
02.2022 - 05.2022
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Prepared products following restaurant, health, and safety standards and procedures.
- Played a key role in successful store audits
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
Roller Operator
RCA Civil
09.2021 - 02.2022
- Steel drum roller Multi tyred roller Sweeper Assisted ground crew with Guidepost marking DiDO - Worked on the following projects:
- Southern Cross extension Sept 2021 -Dec 2021
- Boyup Brooke extension Jan 2022 -Feb 2022
- Ensured safety, adhering to all site regulations and guidelines during the operation of roller machinery.
- Performed routine pre-operation checks on rollers, identifying potential issues before they impacted work progress or safety standards.
- Performed thorough pre-shift and post-shift inspections and accurately completed.
- Documented equipment usage and maintenance to enable tracking history and maintain accurate records
- Followed safety protocols while operating machinery.
- Adhered to instructions from supervisors and engineers onsite.
- Operated compactors to compact soil, asphalt and other materials.
Trade Assistant
Bluestar Pools
06.2018 - 09.2021
- Assisted with jack-hammering and concrete mixers Carrying rubble in and out of designated work arena Preparation work prior to plastering of specified jobs
- Assisted supervisor with various daily tasks which improved productivity and resulted in better efficiency.
Commercial Cleaning Technician
KayzKleening
06.2017 - 05.2018
- Worked within a team of 11 cleaners and ensured that all health and safety principles were adhered in cleaning contaminants in aged care following MSDS requirements
- Assisted with ensuring that all cleaning equipment was sanitized and maintained after work Received emails and telephone calls for commercial cleaning work to be allocated and booked in
- Required to attend on-site meetings for internal and external cleaning team.
Full-time Career
Department of Social Welfare - Bay of Plenty
07.2016 - 05.2017
- Home care for mother diagnosed with Alzheimers Responsible for her Duty of care & General health and wellbeing
- Key roles included dispensing-Medication, Schedule, transport & attend Appointments i.e Doctors
- Organizing Mind stimulation Activities,
- Prepare Meals daily & Personal Hygiene management
Scheduler
Armani Windows
05.2013 - 08.2014
- Responsible for ALL Service work pre & post installation of Glazing & Fly Screens
- Assisted with Scheduling of Frames & Glazing Lock Ups with Building supervisors
- Responsible for ALL Fly screen production, installation & service
- Liaising with Management with any Customer/Builder complaints
- Checking of invoicing prior to sending through to our accounts department
- Ensuring ALL installations completed Liaising with Delstrat Maintenance Team with 3-6months follow up & maintenance requests
- Booking of ALL installations with building supervisors
Scheduler
Perth Windsor Doors
08.2011 - 09.2012
- Responsible for scheduling ALL Garage Door installations & liaising with contractors, building supervisors & clients if at handover stage
- Ensuring ALL installations completed Working alongside the Production Manager to meet customer demands & sales quota
- Checking of invoicing prior to sending through to our Payroll via EAST
Scheduler
Ambience Air Air-conditioning WA
09.2010 - 07.2011
- Booking Air-conditioning Installations with customers
- Liaising with the Logistics Manager to schedule deliveries to site
- Placing supplier orders and arranging delivery & pickups - includes scaffolding, scissor lifts/cranes
- Dealing with any contractor/s invoice or account queries dealing with Insulation orders prior to Installation
- Liaising with Internal Design Consultants with regards to any new clients & contract information
- Liaising with Building Supervisors prior too & during Under Construction builds - i.e.: Ross North Homes & Perception Home Builders
- Work alongside our Warranty & Service Management Team
Scheduler
The Weather Wizard
11.2010 - 07.2011
- Managing all aspects of Installation liaising with all Sales Reps Booking Air-conditioning
- Installations with Customers
- Managing Contractors work schedules
- Reading Designs to order Materials for each install via Internet Ordering liaising & ordering with Suppliers i.e.: (Daikin) Air-conditioning Units & (Advantage Air) Materials including any Machinery necessary to complete an Install o
- Organized our Warehouse for delivery pickups & Stock control Sales Follow up - i.e.: Ensuring Customer Satisfaction after Installation
- Dealing with any Contractor/s & Customer Account queries/payments/Debt collecting & Banking
- Scheduled our Service Work & Warranty
- Reception Duties and Showroom Liaison
Scheduler
Clark Group Wa
02.2008 - 10.2010
- Customer Service and booking Installations with customers
- Coordinating with the Logistics Manager to schedule deliveries to site
- Placing supplier orders and arranging delivery & pickups - including all Forms of Construction Equipment
- Engaging with contractors regarding invoicing and account enquiries
- Arranging Insulation orders prior to Installation
- Organizing Internal Design Consultants for Clients
- Providing Concise and Accurate Client information to Building Supervisors prior too and during Construction builds - i.e.: Ross North Homes & Perception Home Builders
- Preparation of Documents for the Warranty and Service Management Team
Assistant Operations Manager
Instant Waste Management
04.2007 - 02.2008
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Coordinated with General Manager in different operational issues and promotional activities.
- Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Monitored employee productivity and optimized procedures to reduce costs
Customer Service Representative
Vodafone NZ
03.2002 - 04.2006
- Providing exceptional customer service support to Clients
- Adhering to strict time control procedures in a professional and efficient manner
- Up selling of new products and services
- Assist customers to Diagnose and troubleshoot issues with there product or service
- All account enquiries
- Dealing with customer escalations and increasing customer satisfaction
- Oversee Focus Groups to improve our working environment
Skills
- Customer Service
- Food Safety
- Employee Training
- Workplace Safety
- Staff Management
- Team Supervision
- Staff Motivation
- Safety understanding & awareness
- Operations Management
- Decision-making capabilities
- Creative Problem-Solving
- Complaint resolution
Career Reference
- Sarah Watts, Store Manager, Red Rooster Morley East, 0405962918, sarahwatts8769@yahoo.com
- Travis Sutherland, Site Management, RCA Civil, 0404548435, trav@rcacivils.com
- Salma Khan, Managing Director, Kayz Kleening, 0432082377, Salma.khan@pilbaraports.com.au
Personal Information
- Date of Birth: 09/09/1972
- Nationality: Nz Maori
- Marital Status: Single
Certificates and Licences
White Card:
Construction Induction Card
May 2022 to Present
No.10708396
First Aid Certification:
February 2023 to February 2026
Provide First Aid HlTAOD011
CPR Certification:
February 2023 to February 2024
Provide CPR HLTAID009
Driver Licence:
May 2020 to May 2025 Full
Manual Drivers Licence No, 5170886
Roller Ticket
Conduct of Roller Operations
September 8th 2021
RIIMPO317F
Statement Number: S 2375/1964
Covid -19 Immunisation Certification:
January 6th 2022 Pifzer
January 31st 2022 Pifzer
Police clearance Certificate:
April 18th 2024
Police Check ID is: 10013084
Timeline
Shift Supervisor
Red Rooster Morley East
10.2022 - 04.2024
Assistant Store Manager
Red Rooster Beechboro
05.2022 - 12.2022
Crew Member
Red Rooster Noranda
02.2022 - 05.2022
Roller Operator
RCA Civil
09.2021 - 02.2022
Trade Assistant
Bluestar Pools
06.2018 - 09.2021
Commercial Cleaning Technician
KayzKleening
06.2017 - 05.2018
Full-time Career
Department of Social Welfare - Bay of Plenty
07.2016 - 05.2017
Scheduler
Armani Windows
05.2013 - 08.2014
Scheduler
Perth Windsor Doors
08.2011 - 09.2012
Scheduler
The Weather Wizard
11.2010 - 07.2011
Scheduler
Ambience Air Air-conditioning WA
09.2010 - 07.2011
Scheduler
Clark Group Wa
02.2008 - 10.2010
Assistant Operations Manager
Instant Waste Management
04.2007 - 02.2008
Customer Service Representative
Vodafone NZ
03.2002 - 04.2006
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