Paula Herrington

• Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
• Developed and implemented strategic plans for business growth, resulting in increased market share and profitability.
• Led cross-functional teams to successfully execute complex projects, ensuring timely delivery and client satisfaction.
• Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
• Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
• Streamlined internal processes by introducing innovative tools and technologies, enhancing overall operational efficiency.
• Optimized sales funnels by leveraging data-driven insights to refine targeting strategies and maximize conversion rates.
• Leveraged industry events to network with potential clients, generating significant brand exposure and driving new business acquisition efforts.
• Generated new business with marketing initiatives and strategic plans.
• Established relationships with key decision-makers within customer's organization to promote growth and retention.

• Increased sales revenue by implementing strategic business plans and expanding client base.
• Developed strong relationships with key clients for long-lasting partnerships and increased profitability.
• Managed a team of sales representatives, providing coaching and guidance to improve performance and achieve targets.
• Collaborated with cross-functional teams to ensure seamless product delivery and customer satisfaction.
• Conducted regular business reviews with team members, identifying areas for improvement and growth opportunities.
• Established clear performance metrics for the sales team, driving accountability and focus on results.
• Delivered consistent revenue growth by executing targeted marketing campaigns tailored to specific client needs.
• Provided ongoing training for sales representatives in product knowledge, selling techniques, and account management skills.
• Participated in industry events to network with potential clients and stay informed about market developments.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
• Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.

People in Progress Retail . (now Ignite worldwide).

Terry Hawkins CEO - terry@terryhawkins.com

Facilitated 3-4 day training programs for retailers as a consultant for People in Progress Retail . (now Ignite worldwide).

C.A.R.E. and Smart Program

Full 3 and 4 day training program for mainly retailers teaching The Sales Process, Personal Development, and Leadership skills.

The most successful Retail Training Programs in Australia.

Bikram Yoga Australia

HR and Learning and Development

Created survey monkey questionnaire for Students non attendance, Teacher feedback 360 feedback.

Created Position guidelines for Bikram Yoga Teachers

Restructured teacher feedback techniques

Analyzed and created Action plan for regrouping and redirecting the Bikram yoga Business

Developed training module for Mindbody Training (signing in Students into class)

Yoga Instructor

Taught regular Bikram Yoga Classes

Created and delivered regular workshops for Students and Bikram yoga teachers

Set Up HR Systems

Created Position Guidelines for staff of 11 people

Created Personal files on all staff

Created employee Contracts

Created Staff Appraisals with KPIs

Created R & S criteria

Advertising for New staff

Created Sales Seminar for Asia Pacific Sales convention for the CEO

Any HR responsibilities

Accountancy

Restructured the Accounts filing, Purchasing and Invoicing systems

Learned MYOB and maintained the accounting

Recruited an Accountant for the business to take over accounting department

Created reports for sales and P & L

Sales support

Created Newsletter and cold called potential clients

Booked appointments for Hot Leads

Created a new business opportunity within the engineering department - selling Maintenance contracts to existing clients

Provided small sales training to engineer

General Office management

Assessed and trained recognised Retail Sales and Management skills and Office skills

Liased and contacted relevant participants

Booked and organised the training schedule for regular coaching and training modules

Completed all adminstration to standard required to meet the critieria

Attended regular meetings with other trainers within the workplace

Facilitated and lead 1, 3 and 4 Day Retail Training Programs created by the CEO of People in Progress

C.A.R.E. Program (3 day sales, service and personal development program)

S.M.A.R.T Program (4 day Leadership program)

Various Workshops

Co developed Policy and Procedure Manuals for retailers

All responsibilities required to meeting expectations of job requirements

Key Responsibilities - Maximise Sales and minimise loses.

Drive the sales, achieve sales Targets . Profit and Loss targets, Recruitment and Selection,

Team Meetings,

Stock allocations,

Setting sales targets for the Stores. Development of the teams.

General HR,

Sale campaigns Motivating Teams.

Reporting to CEO,

Visual Mercandising.

All Area Manager responsibilities.

Terry Hawkins can verify my position as she recruited me for the role.

Transformed underperforming teams into productive, profitable teams.

Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.

Went to NYC to purchase collections for Sydney and Melbourne Store , set My OTB and collated Purchase orders based on the collections I purchased.

Training DKNY and Calvin Klein, Sales, Product and Customer Service Training,

Managed inventory control, cash control and store opening and closing procedures.

Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Completed point of sale opening and closing procedures.

Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

Rotated merchandise and displays to feature new products and promotions.

Coached sales associates on product knowledge by using wide variety of training tools.

First Female Manager 130 years

First manager to set up 2nd store

responsible for the set up of new store.

Recruitment and Selection of new team

involvement in creating store layout and equipment

created instore plans and layout of merchandise

assisted in placing orders for new stock

all responsibilities of setting up and running a new store

leadership and management of a team

responsible for the P & L

maximsed sales and minimised losses

achieve sales targets

Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.

Protected store from loss or theft by setting and enforcing clear security policies.

Reviewed performance data to monitor and measure productivity, goal progress and activity levels.

Minimized on-site cash with frequent deposits and high accuracy in predicting operations.

Analyzed and interpreted store trends to facilitate planning.

Set, enforced and optimized internal policies to maintain responsiveness to demands.

Managed inventory control, cash control and store opening and closing procedures.

Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Completed point of sale opening and closing procedures.

Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.

Rotated merchandise and displays to feature new products and promotions.

Coached sales associates on product knowledge by using wide variety of training tools.

Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.

Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.

Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.

Communicated with managers of other departments to maintain transparency.

Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.

Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.

Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.

Developed empowering employee culture focused on equipping employees to independently meet customer needs.

Set, enforced and optimized internal policies to maintain responsiveness to demands.

Analyzed and interpreted store trends to facilitate planning.

Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

Reconciled daily sales transactions to balance and log day-to-day revenue.

Organised inpatients to ward

created patient records

typed up clinics reports and notes

answered inquiries

maintained patient records

liased with Neurologist on waiting list

made appointments for the Doctors

any secretarial responsbilities

Carried out day-day-day duties accurately and efficiently.

Demonstrated respect, friendliness and willingness to help wherever needed.

Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Offered friendly and efficient service to customers, handled challenging situations with ease.

Developed and maintained courteous and effective working relationships.