Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Paula-jo Fellows

Bowen,QLD

Summary

Enthusiastic retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.

Overview

20
years of professional experience

Work History

Townsville Catholic Education Office

Librarian
01.2023 - Current

Job overview

  • Assisted students in locating and using library resources and assisted teachers with materials needed to enrich classroom instruction.
  • Located requested books on shelves and in library database and fetched items for patrons.
  • Created programs and activities to promote library usage and literacy.
  • Researched, planned, and set up attractive and informative library exhibits.

Townsville Catholic Education Office

Teacher's Aide
01.2017 - 12.2022

Job overview

  • Assisted teachers with supervision and care of group of Number children.
  • Maintained safety and security by overseeing students in recess environments.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Supported student physical, mental, and social development using classroom games and activities.

Townsville Trophies And Engraving

Retail Sales Assistant
02.2016 - 12.2016

Job overview

  • Greeted customers and helped with product questions/ sales.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Assisted customers with prompt and polite support in-person and via telephone.

Annandale Christian College

OSHC 2IC
01.2011 - 03.2013

Job overview

  • Monitored student progress and implemented intervention strategies to support student success.
  • Communicated with parents to encourage active parental participation in education.
  • Kept school in full compliance with established policies, legal requirements and student safety standards.
  • Coordinated staff and student activities to promote a safe and productive learning environment.
  • Monitored and evaluated educational programs to maintain high-quality performance objectives and standards.
  • Managed budgets and resources for educational programs.
  • Developed and coordinated after-school programs and activities.

Good Start Early Learning Centre

Childcare Assistant
01.2006 - 11.2006

Job overview

  • Supervised free play and other activities to keep children safe.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Helped with creation of age-appropriate activities to keep children positively engaged.
  • Established positive relationships with parent to collaboratively promote child's wellbeing.

Schultz Jewelers

Sales Assistant
07.2005 - 12.2005

Job overview

  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Established rapport with customers using active listening and interpersonal skills.

Mendo Clothing

Senior Retail Manager
01.2004 - 06.2005

Job overview

  • Controlled store inventory and reviewed cash handling and operations reports.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Trained and developed new employees for ease of transition into team.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

Education

RetailSkills Training Centre
Sunshine Coast, QLD

Certificate III from Retail Management
06.1998

Pines Training Centre
Sunshine Coast, QLD

Diploma - Vibrant Church Planting And Growth

University Overview

Religious Course ensuring competence and efficiency in a church setting.

Skills.
Townsville, QLD

Cert IV Business Administration from Business Administration
12.2016

University Overview

  • Completed professional development in Subject

Skills

  • Team Training
  • Loss Prevention
  • Cash Management
  • Strategic Selling
  • Inventory Control
  • Business Administration
  • Visual Merchandising
  • Deposit Preparation
  • Quality Assurance
  • Customer Service
  • Complaint Resolution
  • Relationship Selling

Timeline

Librarian

Townsville Catholic Education Office
01.2023 - Current

Teacher's Aide

Townsville Catholic Education Office
01.2017 - 12.2022

Retail Sales Assistant

Townsville Trophies And Engraving
02.2016 - 12.2016

OSHC 2IC

Annandale Christian College
01.2011 - 03.2013

Childcare Assistant

Good Start Early Learning Centre
01.2006 - 11.2006

Sales Assistant

Schultz Jewelers
07.2005 - 12.2005

Senior Retail Manager

Mendo Clothing
01.2004 - 06.2005

RetailSkills Training Centre

Certificate III from Retail Management

Pines Training Centre

Diploma - Vibrant Church Planting And Growth

Skills.

Cert IV Business Administration from Business Administration
Paula-jo Fellows