Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
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Paula Knight

Port Douglas,Australia

Summary

I am an experienced professional in Front Office Management, Property Coordination, and Hospitality seeking a role that aligns with my skillset and my desire to help people.

I am a Highly-motivated employee with a desire to take on new challenges. I have a Strong work ethic, am flexible, and have exceptional interpersonal skills. Adept at working effectively unsupervised & within a Team environment and quickly mastering new skills.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Property Coordinator

Kingfisher Bay Resort
K'gari, Formally Fraser Island, Australia
10.2023 - 07.2024
  • I lead a team of 22 men-ensuring all aspects of the Maintenance and Repairs of a 1000 bed Resort are attended and completed, adhering to OH&S & Compliance Regulations
  • Assisted in the development and implementation of property management policies and procedures.
  • Coordinated with vendors for repairs, renovations, and other services.
  • Reviewed invoices from contractors and vendors to ensure accuracy before payment.
  • Negotiated contracts with suppliers for goods or services required by the company.
  • Managed multiple projects simultaneously while meeting strict deadlines.
  • Developed strategies for improving operational efficiency within the department.

Front Office Manager

Kingfisher Bay Resort
K'gari, Formally Fraser Island, Australia
04.2019 - 10.2023
  • I supported 2 teams with 16 staff - Reception and Porters - over a 24/7 period.
  • Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
  • Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
  • Coordinated with other departments to ensure smooth running of the entire hotel operation.
  • Developed and implemented strategies to maximize guest satisfaction and optimize operational efficiency.
  • Assisted in recruiting, training, evaluating and developing staff members in order to maintain high standards of performance.
  • Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
  • Maintained accurate records of financial transactions such as cashiering activities, credit card charges.
  • Managed inventory levels for supplies used at the front desk such as stationary items, key cards.
  • Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
  • Analyzed daily reports such as occupancy rate report, revenue report, prepared by subordinates.
  • Supervised the preparation of guest bills and invoices ensuring accuracy before issuing them to guests.
  • Conducted regular meetings with staff members to discuss new initiatives or changes in existing processes.
  • Implemented effective strategies to improve customer loyalty programs and enhance sales opportunities.

Personal Banker

Commonwealth Bank of Australia
Maryborough, Australia
02.2012 - 10.2016
  • Provided customer service to clients, including answering questions and resolving issues.
  • Greeted customers upon entering the bank and directed them to appropriate personnel or services.
  • Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
  • Cross-sold banking products such as credit cards, loans and investments.
  • Performed daily balancing of cash drawer and reconciled discrepancies when necessary.
  • Developed relationships with customers by providing exceptional service in order to increase sales opportunities.

Customer Service Representative

ANZ Bank
Katoomba, Australia
02.2012 - 10.2016

Education

High School Diploma -

Lithgow High School
Lithgow, NSW
01-1992

Skills

  • Customer service-focused & Complex Problem-Solving
  • Skilled multi-tasker
  • Accounts payable, receivable & reconciliation
  • Effective Planning & Decision-making capabilities
  • Operations Management & reporting
  • Hiring & Employee Training & development
  • Payroll and budgeting
  • Workforce & Performance Management
  • Verbal and written communication

References

Available upon request.

Certification

  • Drivers License - Gold LR
  • First Aid Certificate
  • Mental Health First Aid Certificate
  • Numerous Customer Service Certificates
  • QLD RSA & RCG

Timeline

Property Coordinator

Kingfisher Bay Resort
10.2023 - 07.2024

Front Office Manager

Kingfisher Bay Resort
04.2019 - 10.2023

Personal Banker

Commonwealth Bank of Australia
02.2012 - 10.2016

Customer Service Representative

ANZ Bank
02.2012 - 10.2016

High School Diploma -

Lithgow High School

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Paula Knight