Paula Knight
PORT DOUGLAS
Summary
Experienced Front Office Manager specializing in guest service and operational efficiency. Known for resolving guest complaints swiftly and leading teams to achieve high performance. Expertise in fostering positive guest experiences while maintaining smooth front office functions. Adaptable and resourceful in dynamic environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
GSA
Mantra Trio
PORT DOUGLAS
08.2024 - Current
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Property Coordinator
Kingfisher Bay Resort
10.2023 - 06.2024
- Company Overview: (formally Fraser Island)
- I lead a team of 22 men-ensuring all aspects of the Maintenance and Repairs of a 1000 bed Resort are attended and completed, adhering to OH&S & Compliance Regulations.
- Conducted regular inspections to ensure that all properties are compliant with safety regulations.
- Maintained accurate records of all transactions relating to property management activities.
- Managed multiple projects simultaneously while meeting strict deadlines.
Front Office Manager
Kingfisher Bay Resort
04.2019 - 10.2023
- Company Overview: (formally Fraser Island)
- I supported 2 Teams with 16 staff - Reception and Porters – over a 24/7 period.
- This included Night Audit, Rostering and pay role, all aspects of Managing the Front Office - arrivals/departures and in-house guests, complaints, functions & events.
- Supervised the preparation of guest bills and invoices ensuring accuracy before issuing them to guests.
- Coordinated with other departments to ensure smooth functioning of operations.
Personal Banker
Commonwealth Bank of Australia
02.2012 - 10.2016
Personal Banker
ANZ Bank
02.2012 - 10.2016
Skills
- Project management
- Regulatory compliance
- Property inspections
- Record keeping
- Team leadership
- Conflict resolution
References
Available upon request.
Leadership Experience
In my current role as Property Coordinator, I lead a team of 22 men, ensuring all aspects of the Maintenance and Repairs of a 1000 bed Resort are attended and completed, adhering to OH&S & Compliance Regulations. As Front Office Manager, I supported 2 Teams with 16 staff - Reception and Porters – over a 24/7 period. This included Night Audit, Rostering and payroll, all aspects of Managing the Front Office - arrivals/departures and in-house guests, complaints, functions & events.
Certification
- First Aid
- CPR
References
References available upon request.
Timeline
GSA
Mantra Trio
08.2024 - Current
Property Coordinator
Kingfisher Bay Resort
10.2023 - 06.2024
Front Office Manager
Kingfisher Bay Resort
04.2019 - 10.2023
Personal Banker
Commonwealth Bank of Australia
02.2012 - 10.2016
Personal Banker
ANZ Bank
02.2012 - 10.2016