Summary
Overview
Work History
Education
Skills
personal/home maths tutor to some of my neighbours
music playing the piano at home
Additional Information
Timeline
Generic

Paula La

Summary

With 6 years of experience as a proactive and experienced worker, I bring a strong set of communication and observational skills to the table. I excel in efficiently managing day-to-day activities while actively seeking opportunities to make a positive impact.

In addition to my work as a proactive worker, I also excel as a responsible cashier. Proficient in handling financial transactions, restocking merchandise, and assisting customers in finding products, I have a proven track record of maintaining clean and well-organized work areas. My attentive and detail-oriented nature, combined with excellent listening skills, ensures a consistently high level of service quality. I am a friendly and reliable professional, dedicated to providing unparalleled customer service and focusing on workplace tasks. My ability to process cash and card transactions with speed and accuracy, along with my exceptional multitasking skills, further enhances my role.

As a talented tutor, I specialize in communication and problem-solving, fostering a nurturing learning environment that empowers students to develop their individual skills. I have expertise in one-on-one instruction, collaborative teamwork, and building strong relationships with students, parents, and support staff.

Additionally, I possess a strong aptitude for technology, handling tasks such as data input, note-taking, and booking management. I am always willing to go the extra mile and stay late if necessary. I am a hard-working individual who consistently strives to perform at my best and solve incoming challenges diligently. Punctuality, organization, and effective teamwork are values I hold dear, and I take pride in embodying these qualities in my work.

Overview

6
6
years of professional experience

Work History

Tutor/Administrative Assistant

Nelinda Vega
01.2019 - Current
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Provided homework assistance using specific curriculum and materials.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Supported students with helpful study habits and exam strategies.
  • Met with parents to discuss student progress and address concerns.
  • Used variety of teaching methods to successfully help wide range of students.
  • Assessed student learning needs and provided relevant instruction to close knowledge gaps.
  • Maintained tutoring records to adjust instruction and update parents on student progress.
  • Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
  • Assisted students in developing study skills and strategies.
  • Developed methods to motivate and engage students in learning.
  • Mentored and coached students with focus on developing independence and self-confidence.
  • Maintained records of student assessments, tutoring activities and results.
  • Developed student confidence through positive reinforcement strategies.
  • Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Graded and evaluated student assignments, papers, and course work.
  • Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
  • Incorporated exciting and engaging activities to achieve student participation and hands-on learning.

Customer Service

Lily To
12.2017 - 12.2020
  • Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
  • Developed lasting relationships with customers, which helped to bring in additional business opportunities.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Processed orders and sent to kitchen employees for preparation.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Monitored front areas so that questions could be promptly addressed.
  • Kept high average of performance evaluations.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Education

Bachelor of Business/Bachelor of Mathematics -

Queensland University of Technology
Brisbane, QLD

Bachelor of Education - Secondary Education

Queensland University of Technology
Brisbane, QLD
11.2025

Skills

  • Student Evaluation
  • Skills Development
  • Study Plan Development
  • Progress Reporting
  • Records Management
  • Learning Techniques
  • Homework Assistance
  • Group Tutoring
  • Lesson Planning
  • Creative Thinking
  • Adaptable Nature
  • Math Skill Evaluation
  • Verbal and Written Communication
  • Reading Level Analysis
  • Problem-Solving Skills
  • Student Reporting
  • Cash Handling
  • Troubleshooting
  • Information Updates
  • Telephone Etiquette
  • Data Entry
  • Skilled in all technology sorts (willing to learn more along the way)
  • Data Management
  • Administrative Management
  • Employee Supervision
  • Bookkeeping
  • Database Administration
  • Scheduling
  • Workflow Optimization
  • Teamwork
  • Support Services
  • Technology

personal/home maths tutor to some of my neighbours

I used to tutor some of my neighbour's' kids in math until they graduated. This was a good, personal experience for me as it allowed me to not only help them improve their math skills but also build strong connections with them and witness their academic growth over time, including for myself.

music playing the piano at home

I like to play the piano when I am home alone.

Additional Information

References:

Nelinda Vega

  • Boss/Mentor at Kip McGrath Sunnybank Maths & English Tutoring Centre
  • Number: (07) 3423 8883 or 0412 243 778
  • Email: sunnybank@kipmcgrath.com.au


Fiona McNamara

  • Co-worker Tutor/Mentor at Kip McGrath Sunnybank Maths & English Tutoring Centre
  • Number: 0423 769 457
  • Email: fionamcnamara@outlook.com.au


Lily To

  • Former Manager at Loving Hut Brisbane
  • Number: 0403 790 303
  • Email: lily-to@hotmail.com


Tiajana Le Boydre

  • Partner in dog sitting (sometimes)
  • Number: 0490 698 060
  • Email: tskelye@gmail.com



Availabilities:

  • Monday: available
  • Tuesday: unavailable
  • Wednesday: unavailable
  • Thursday: available
  • Friday: available
  • Saturday: unavailable
  • Sunday: unavailable


Timeline

Tutor/Administrative Assistant

Nelinda Vega
01.2019 - Current

Customer Service

Lily To
12.2017 - 12.2020

Bachelor of Business/Bachelor of Mathematics -

Queensland University of Technology

Bachelor of Education - Secondary Education

Queensland University of Technology

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Paula La