Summary
Overview
Work History
Education
Skills
Phone Numbers
Competency Profile
Timeline
background-images

Paula Lambly

Ourimbah,NSW

Summary

Commitment to customer service excellence Experienced in providing information and support for clients specific weight loss requirements Training in Nutrition and committed to ensuring my education is always kept up to date Ability to effectively communicate with a variety of different social, sensitive and cultural groups Administration skills and experience Reception duties, meeting and greeting clients Café/Barista experience, food preparation and cash handling Able to build strong relationships with other staff members and clients Experienced in handling complaints, managing and resolving customer related problems Can project a professional, efficient image both face to face and over the phone. A fast learner with a willingness to learn and adapt to new circumstances Skilled at working successfully unsupervised and independently – can be trusted to complete work at the highest possible standard Experience working as a supportive and enthusiastic member of a team Computer literate, experience with Microsoft Office – Excel, Outlook, Word Meeting and achieving targets

Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.

Overview

27
27
years of professional experience

Work History

Supervisor

The Edge Café & Bar/Michel’s
01.2016 - Current
  • Waitressing, customer service, taking orders
  • Barista duties
  • Function co-ordination, both within the Café and externally
  • Set up of function, supervision of function staff
  • Cash handling, register operation
  • Food preparation
  • Open and close of Café
  • Café currently being renovated/changing hands

Supervisor

Sanctuary Café
03.2012 - 01.2016
  • Waitressing, customer service, taking orders
  • Barista duties
  • Cash handling, banking, responsible for float money
  • Ordering of stock
  • Supervision of staff and running/coordinating all functions in the Café.
  • Open and close of Cafe

Customer Service

Café Mocha
10.2011 - 03.2012
  • Waitressing, customer service, taking orders
  • Running front of house
  • Barista duties
  • Short order cooking, food preparation
  • Cash handling, banking, responsible for float money
  • Ordering of stock

Weight Loss Coaching

Tony Ferguson Weight Loss and Well Being Centre
08.2010 - 10.2011
  • Provide clients with information and support on their weight loss journey
  • Customer Service and assist with customers enquiries regarding the Tony Ferguson weight loss plan and products
  • Sales of products and programs
  • Maintenance of customer database
  • Processing payments, cash handling
  • Stocking of products, promotional material, recipes, etc.
  • Reception duties, telephone answering and general office duties

Reception/Weight Loss Coaching (Casual)

Fernwood
03.2010 - 06.2010
  • Customer Service and assist with enquiries
  • Provide clients with support regarding weight loss and fitness
  • Reception / Telephone Answering
  • Administration
  • Eftpos/Cash Handling

Reception / Customer Service (Casual)

Asia Pacific Travel Marketing
10.2006 - 12.2008
  • Customer Service and assist with enquiries
  • Reception / Telephone Answering
  • Administration

Temporary Assignments

Bridge Consulting AND Recruitment Solutions
02.2007 - 06.2007
  • Extensive Customer Service
  • Reception
  • Administration
  • Assignments completed at Nokia (Customer Care Centre), Carson Group (Coffey Group).

Store Manager

Khosrono Jewellers
07.2006 - 10.2006
  • Full management responsibilities for the store
  • Customer service and sales
  • Staff training and supervision
  • Meet and achieve sales targets

Centre Manager

Jenny Craig
03.1998 - 05.2006

Education

Management/ Dietitian - Management

University of Newcastle
Newcastle, NSW
02.2015

Skills

  • Customer service excellence
  • Client support
  • Nutrition training
  • Effective communication
  • Administration skills
  • Reception duties
  • Café/Barista experience
  • Food preparation
  • Cash handling
  • Relationship building
  • Complaint handling
  • Problem resolution
  • Professional image
  • Fast learner
  • Adaptability
  • Independent work
  • Team collaboration
  • Computer literacy
  • Microsoft Office
  • Target achievement

Phone Numbers

02 4362 3384, 0407 851024

Competency Profile

  • Commitment to customer service excellence
  • Experienced in providing information and support for clients specific weight loss requirements
  • Training in Nutrition and committed to ensuring my education is always kept up to date
  • Ability to effectively communicate with a variety of different social, sensitive and cultural groups
  • Administration skills and experience
  • Reception duties, meeting and greeting clients
  • Café/Barista experience, food preparation and cash handling
  • Able to build strong relationships with other staff members and clients
  • Experienced in handling complaints, managing and resolving customer related problems
  • Can project a professional, efficient image both face to face and over the phone.
  • A fast learner with a willingness to learn and adapt to new circumstances
  • Skilled at working successfully unsupervised and independently – can be trusted to complete work at the highest possible standard
  • Experience working as a supportive and enthusiastic member of a team
  • Computer literate, experience with Microsoft Office – Excel, Outlook, Word
  • Meeting and achieving targets

Timeline

Supervisor

The Edge Café & Bar/Michel’s
01.2016 - Current

Supervisor

Sanctuary Café
03.2012 - 01.2016

Customer Service

Café Mocha
10.2011 - 03.2012

Weight Loss Coaching

Tony Ferguson Weight Loss and Well Being Centre
08.2010 - 10.2011

Reception/Weight Loss Coaching (Casual)

Fernwood
03.2010 - 06.2010

Temporary Assignments

Bridge Consulting AND Recruitment Solutions
02.2007 - 06.2007

Reception / Customer Service (Casual)

Asia Pacific Travel Marketing
10.2006 - 12.2008

Store Manager

Khosrono Jewellers
07.2006 - 10.2006

Centre Manager

Jenny Craig
03.1998 - 05.2006

Management/ Dietitian - Management

University of Newcastle
Paula Lambly