Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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Paula Leon

Sydney,NSW

Summary

I'm a team player and multilingual self-driven working professional with experience in the tech customer support field. I recently landed in Sydney, and I am ready to keep continue growing my career by gaining international experience. My most recent role involved working as a Recruitment Consultant for the French and German market at LinkedIn Ireland. What I truly enjoy the most is developing relationships with different individuals, collaborating, getting involved in projects and learning new skills. Outside of work, I love cooking, dancing salsa, playing padel tennis, discovering new coffee spots and hiking.

Overview

8
8
years of professional experience

Work History

Recruitment Support Consultant

LinkedIn HQ
06.2021 - 10.2023
  • Provided outstanding customer service to members using the LinkedIn Recruiter platform.
  • Worked towards achieving targets and quality scores to the highest standard.
  • Participated on side projects, such as interviewing peers or taking a manager role, to develop my career growth.
  • Liaised with customers, management, and sales team to better understand customer needs, analyze pain points and recommend appropriate solutions.
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Trained my direct team and ensured that their product knowledge was up-to-date.
  • Provided coaching and mentoring to my direct team.
  • Tracked and reported regular scorecard results to senior management.

Payment Agent

Accenture (Facebook)
05.2020 - 07.2021
  • Provided high quality customer service by achieving consistent quality and productivity target metrics agreed upon by the client.
  • Assisted users with payment, billing system and platform queries as well as educated them on policies.
  • Focused on resolving cases efficiently and thoroughly while utilizing time productively.
  • Responsible for substantial money transactions and refunds.
  • Part of the engagement team and organizing events for the team to boost team morale.
  • Handled and promptly resolved customer complaints to maintain professional relationships.
  • Presented feedback to management on customer service trends and improvement areas.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.

Barista and Waitress

Royal Marine Hotel
06.2018 - 09.2018
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Communicated with senior management and dealt with customer complaints appropriately.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Receptionist

Quinsboro Dental Surgery
04.2016 - 04.2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Politely answered phone calls, confirmed appointments, communicated with clients, and updated client records.
  • Informed other staff when patients arrived and prepared records for dentist review.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Maintained confidentiality of information regarding clients and company.
  • Assisted with onboarding new clients and securing paperwork completion.

Education

Bachelor of Arts - Specialisation in French and German language

Univeristy College Dublin
Dublin, Ireland
09.2020

Skills

  • Collaboration and teamwork
  • Extremely organised and detail orientated
  • Empathetic and patient
  • Strong communication skills
  • Adaptability
  • International Languages
  • Project Leadership

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
French
Full Professional
German
Professional Working

Timeline

Recruitment Support Consultant

LinkedIn HQ
06.2021 - 10.2023

Payment Agent

Accenture (Facebook)
05.2020 - 07.2021

Barista and Waitress

Royal Marine Hotel
06.2018 - 09.2018

Receptionist

Quinsboro Dental Surgery
04.2016 - 04.2018

Bachelor of Arts - Specialisation in French and German language

Univeristy College Dublin
Paula Leon