Summary
Overview
Work History
Education
Skills
Knitting, crocheting, walking and family time.
Timeline
Generic

Paula Mackay

Lower Hutt,Wellington

Summary

Dynamic leader with proven expertise in procedure documentation and mentoring, significantly enhancing operational efficiency at Marram Community Trust. Spearheaded initiatives that delivered substantial benefits to 30,000 beneficiaries, demonstrating exceptional budget management and team support skills. Excelled in fostering relationships with key organizations, ensuring a robust support system and continuous process improvement.

Overview

22
22
years of professional experience

Work History

Support Team Manager

Marram Community Trust
04.2008 - 05.2023
  • Lead the the Support Team to effectively and efficiently deliver benefits to 30,000 beneficiaries, highlighting the provision of holiday accommodation and financial assistance for their healthcare.
  • Establish, build and manage effective relationships with key representatives of current and potential affiliated organisations. Co-ordinate annual meetings with the top 30 affiliated organisations to ensure the relationship is understood and supported.
  • Chair Marram's Marketing Committee
  • Develop, maintain and deliver a communications plan.
  • Develop an annual marketing budget.
  • Develop an annual budget for the Support Team to include training, employee benefits and performance incentives.
  • Oversee all marketing, brand management and promotional activities.
  • Continually communicate ideas to the Product Manager based on feedback from beneficiaries to the Support Team.
  • Modify healthcare benefits in consultation with the Product Manager
  • Recruitment.

Office Manager

Step by Step Computer Services Ltd
10.2001 - 03.2008
  • New Zealand-wide travel to promote the opportunity for Work and Income beneficiaries to gain employment skills
  • Recruitment of Trainers to deliver the training and training material to meet the NZQA Unit Standards.
  • Staff Management
  • Payroll
  • End of month financial reporting
  • Work within budgeted expenses

Education

No Degree -

Wainuiomata College - Left School 1980
Wainuiomata

Skills

  • Procedure Documentation
  • Mentoring and Support
  • Continuous Improvement of processes in consultation with the Support Team
  • Performance Evaluations and introduction of incentive programme
  • Budget Management
  • Document Management of both electronic and hard copy information
  • Managing escalations for beneficiaries with unhappy outcomes
  • Support to CEO and Management Team

Knitting, crocheting, walking and family time.

I've always had a passion for knitting and crochet.  Generally for people with new or young families.  With recent donations to the SCBU - Special Care Babies Unit at Hutt Hospital.  Crocheted blankets and knitted garments.  And also during a recent visit to Nepal, delivering crocheted blankets to a local orphanage.

Timeline

Support Team Manager

Marram Community Trust
04.2008 - 05.2023

Office Manager

Step by Step Computer Services Ltd
10.2001 - 03.2008

No Degree -

Wainuiomata College - Left School 1980

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Paula Mackay