Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Paula McFaul

Mandurah,WA

Summary

Efficient Health Information Clerk eager to fulfill a Ward Clerk role to leverage 10+ years of training and experience in managing healthcare documentation and procedures. Dedicated to applying updated information technology methods to ensure high-quality healthcare. Adept at ensuring compliance with payment systems and executing accurate health information management processes. Accustomed to reporting to foster healthcare quality improvement, utilization management and risk mitigation.

Overview

1
1
Certification

Work History

Health Information Clerk

St John of God Murdoch
Murdoch, WA
2013 - Current
  • Compiled and coded patient data using standard classification systems.
  • Tracked all incoming and outgoing correspondence related to the Health Information Department.
  • Proofread documents carefully to check accuracy and completeness of all paperwork.
  • Pulled patient records and transferred information to appropriate parties.
  • Retrieved medical records for physicians, nurses, and other healthcare professionals when needed.
  • Processed requests for release of confidential medical information in accordance with HIPAA regulations.
  • Located and retrieved files, assisting public with general information.
  • Answered questions and fulfilled requests with friendly and knowledgeable service.
  • Utilized copying equipment for medical record duplication, answered phones and filed documents.
  • Managed electronic health record quality assurance processes by organizing and handling requests for medical records and charts.
  • Answered phone calls from patients to answer questions or provide information.
  • Maintained positive working relationship with fellow staff and management.
  • Safeguarded medical records to maintain patient confidentiality.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Scanned patient records into the electronic health record system for long-term storage.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Responded promptly to requests from physicians or other healthcare personnel regarding patient information or medical records status.
  • Worked with speed, efficiency and accuracy to process documentation and complete projects.
  • Completed day-to-day duties accurately and efficiently.
  • Identified needs of customers promptly and efficiently.
  • Planned and completed group projects, working smoothly with others.
  • Understood and followed oral and written directions.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Ward Clerk

St John of God Murdoch
Murdoch, WA
2008 - 2010
  • Completed relevant insurance and other claim forms.
  • Answered inquiries from patients regarding insurance coverage, billing issues and other questions related to their care.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Ensured accuracy of all patient information entered into electronic health record system.
  • Provided administrative support to physicians and nursing staff by entering patient data into hospital systems.
  • Collected paperwork for patients, nurses, and physicians.
  • Scheduled appointments for patients with doctors or specialists using computer software programs.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Retrieved physicians' paperwork, including lab test requests.
  • Maintained patient records including medical histories, test results, medication lists and other related information.
  • Responsible for greeting visitors, answering phones and providing general information.
  • Compiled and coded patient information or data in appropriate computer system.
  • Tracked lab results, radiology images and other diagnostic tests requested by physicians.
  • Located and filed physical permanent records according to established categorization systems.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Managed unit call reception and routed calls to correct department.
  • Communicated with patients with compassion while keeping medical information private.
  • Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
  • Provided patient information to facilitate timely admissions and discharges.
  • Routed laboratory or diagnostic results to appropriate staff.
  • Monitored unit supply levels and notified management of ordering needs.
  • Organized and maintained filing system for medical records and documents.
  • Provided support during emergency situations by contacting appropriate personnel or departments as needed.
  • Assisted in organizing admissions paperwork for new patients admitted to the facility.
  • Performed clerical duties such as typing, data entry, scanning and filing documents.
  • Worked in high-volume Orthopedic department to answer telephone calls and route connections to appropriate departments or staff.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Answered phone calls to provide assistance, information and medical personnel access.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Processed referrals from primary care providers when needed.
  • Scheduled and confirmed patient appointments and consultations.
  • Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Completed day-to-day duties accurately and efficiently.
  • Understood and followed oral and written directions.

Education

High School Diploma -

St Monicas
Cairns, QLD
11.1982

Skills

  • Regulatory Compliance
  • Information Protection
  • EMR Updating
  • Administrative Coordination
  • Office Health Records Preparation
  • Clerical Functions
  • Patient Medical Records Maintenance
  • Attention to Detail
  • Interpersonal Communication
  • Hospital Inpatient and Outpatient Records
  • Medical Information Acquisition
  • Records Accuracy
  • Records Scanning
  • Records Maintenance
  • Patient Health Information Access
  • Customer Service
  • Medical Release of Information ROI Processes
  • Data Entry
  • Protected Health Information
  • Electronic Health Record Applications
  • Medical Terminology

Affiliations

  • Keen Runner
  • Enjoys all avenues of crafting

Certification

  • Cert IV in Allied Health Assistance ( Nutrition and Dietetics

Timeline

Health Information Clerk

St John of God Murdoch
2013 - Current

Ward Clerk

St John of God Murdoch
2008 - 2010

High School Diploma -

St Monicas

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Paula McFaul