Paula Moller
Sales Executive
Lyons,NT
Summary
- Known to be a genuinely caring, dedicated, and resourceful individual with experience in Retail, Pharmaceutical Sales, and Retail Pharmacy Management.
- A versatile leader and individual, capable of adapting to any situation.
- A collaborative team player and goal-oriented person with a relationship focus and a nurturing, supportive, and approachable demeanor.
- Passionate about attention to detail, compliance, and process
- Empathetic, professional, and respectful in approach to all tasks.
- Dedicated to the highest standards and bringing a proactive approach and a well-honed set of transferrable skills.
- Easily generates trust and facilitates effective working relationships with colleagues and key stakeholders alike.
- Diligent, caring, and seeking a new and challenging, part-time opportunity in Darwin and the opportunity to have a positive impact, in any capacity, within a customer service or administrative environment
Overview
19
19
years of professional experience
Work History
Sales Executive
Clemenger Field Marketing
Darwin, NT
10.2022 - Current
- Increased sales growth (in the top 4 of all National Representatives)
- Work with Coles Management to ensure planograms are both up-to-date and correct
- Auditing of all stock and adjusting quantities according to phantom inventory.
- Audits on shelf positioning and quantity of SKUs in homesites to ensure compliance.
- Ensure promotional activity is placed on paid ends and is compliant.
- Strong relationships with Managers to increase store profits and therefore company profits.
- Attend yearly conferences to discuss company strategies and goals moving forward.
- Working with Microsoft excel, teams, Microsoft outlook, planorama, compass, and stay in front touch.
- Utilise sales data to plan, implement, and put into action in stores to increase sales
- Constantly update stores on promotional activity, sales growth, or product decline and implement strategies to increase growth within the categories
- Build promotional ends and merchandise to help drive promotional activity and sales growth.
Sales Assistant and Department Supervisor
Costco Wholesales
Casula, NSW
11.2014 - 12.2019
- Handled cooked and raw products
- Shelf displays, planograms, rotation of stock
- Increased sales growth of all deli and meat items
- Ensured each staff member was up-to-date with the required training
- Followed planograms according to the Costco Warehouse Guidelines
- Cooking and sampling of all products within the meat and deli department
- Continuous training in Workplace Health and Safety and Food Handling and Safety
- Managed staff rosters, management and training allocated specific jobs to staff members.
- Work in a team environment, working well individually, but also as part of the wider team,
- Work with the manager to increase production and reach monthly targets for the departments.
- Ensured all production was done and that cleaning and tickets were placed before opening each day
- Liaised with suppliers to ensure correct delivery of products and manufacturers to maintain machinery
- Increased production where required to maintain stock levels and ensured shelves were full and food was fresh
- Stock control, theft management, customer service, telephone skills, complaint handling, and conflict resolution.
- Key achievements: Ensuring the department was well maintained and in compliance with all audits, along with increasing the sales of the department in line with the overall growth of the store.
Receptionist/Animal Attendant
Fairford Road Veterinary Hospital
Sydney, NSW
01.2014 - 12.2014
- Answered and directed incoming calls using multi-line telephone system, provided, and documented information and connected client to appropriate person.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents, and rearranging schedules, as well as, taking on additional tasks during high-volume periods. Maintained daily calendars, scheduled, and confirmed appointments with clients, and planned daily office events.
- Processed payments and updated accounts to reflect balance changes, end-of-close reports and balance cash register to reflect transactions.
- Sorted incoming mail and directed to correct personnel each day.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Greeted incoming clients and verified paperwork to manage smooth intake processes while engaging in friendly conversations.
- Managed customer complaints and rectified issues to complete satisfaction.
- Maintained front office cleanliness and organized supplies to increase productivity.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Prepared and communicated treatment plan instructions for patients to facilitate at-home and continuing care.
- Administered medication, fed and cleaned housing for both hospital patients and those in the kennels.
- Taking photos of pound animals and placing on social media to promote adoptions
- Key Achievements: Assisting both the client and Veterinary staff in the treatment and service of all patients from the beginning and end of their consultation or surgery ensuring that they had the upmost appropriate care.
Sales Representative
Avita Medical
Sydney, NSW
12.2012 - 12.2014
- Trained hospital and pharmacy staff
- Provided client quotes and negotiated pricing terms
- Increased monthly sales by 10%, compared to previous years.
- Promoted product awareness through emails, mailouts, and fax streams.
- Maintained existing accounts through face-to-face contact, phone calls, and emails.
- Assessed supplier reports (IMS data and Excel spreadsheets) to target existing or new clientele.
- Ensured that staff had an adequate amount of marketing material to perform their tasks and to train Pharmacy Staff while on field visits.
- Attended conferences and workshops regarding Asthma and or Respiratory Diseases. Also, attended conferences held by Pharmacy Banner Groups and the Pharmacy Industry.
- Liaised with Clear Sales Australia staff members, (brokerage company that sells our product into pharmacies) to ensure representatives had complete product knowledge and up-to-date information.
- Increased product awareness and knowledge through community associations such as; Medicare Local, and HARPS.
- Attended quarterly and annual meetings with the managers and owners of clear sales Australia to discuss targets, competitor activity, goals, achievement forecasts and forward planning.
- Liaised with medical suppliers to increase the growth of both their business as well as the employed company.
- Increased clientele and product awareness through hospital visits, general practitioners, medical suppliers, pharmacies, and other sources such as medicare local and state asthma foundations.
- Key achievements: We were required to sell one product well to fund the creation of another product. I assisted in achieving this through product awareness in hospitals, pharmacies, supply chains, and medical practices across the country. This included cold calling, emails, product training of nursing staff, and promoting the products. The threshold for the required increase in sales was exceeded.
Sales Representative
Inova Pharmaceuticals
Brisbane, QLD
01.2011 - 12.2012
- Telephone, customer service, administration, customer complaints and resolution
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Increased sales monthly by 10%, compared to previous years
- Liaised with suppliers to ensure the correct distribution of products.
- Merchandising of seasonal products and those that accompany marketing advertisements
- Attended conferences throughout each year and monthly, quarterly, and bi-annual target meetings
- Consulted with the GP team to ensure sell-through of products into the Pharmacies from GP recommendations
- Utilised computer programs such as Salesforce, Microsoft Excel, Microsoft Outlook, Microsoft Word, Microsoft PowerPoint, and Mercurial
- Increased sales of products through Banner Group Pharmacies at a head office and pseudo wholesalers level
- Staff training of products with the Pharmacy Staff to ensure product knowledge and increase sell-through of stock through recommendation
- Management of Key Accounts (small Banner Group Pharmacies and Pseudo Wholesalers) to ensure correct planograms, stock weight, and promotional activity compliance in stores.
- Built and maintained business relationships with clients through effective communication strategies and interpersonal skills.
- Key Achievement - My predecessor was a very well-known and trusted Representative with 15years of tenure. In the first year, I increased territory sales by 10-15% and stayed within the top 2 Reps for the Company on a National Level. I achieved this by personally merchandising each store, making product training a priority with all pharmacies, and staying in regular touch with every store, regardless of their grade
Retail Pharmacy Manager and Retail Assistant
Andrew Thai's Chemist
Brisbane, Qld
04.2005 - 01.2011
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coached staff on strategies to enhance performance and improve customer relations.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs and products displayed on shelves.
- Identified business issues, creating customized solutions for individual problems. Utilized software such as Simple software, Fred, and Lots Stock control, accounts payable and receivable, banking and petty cash, EFTPOS.
- Theft management, customer service, telephone skills, complaint handling, and customer medication delivery.
- Increased growth of the store through companion selling and general sales of products, along with merchandising of stock Managed a small team of staff, allocating jobs and ensuring these tasks were met daily.
- Reporting suspected misuse of medication to the Pharmacist where necessary.
- Consulted with suppliers and sales representatives to ensure correct stock was received, pricing of stock and quantities.
- Key Achievement - I assisted in increasing sales and therefore profitability, through buying power and employing new ideas. which in turn required taking risks to increase profitability, along with excellent customer service
Education
Diploma - Counseling
Australian Institute of Professional Counseling
Brisbane, QLD01-2024
Certificate II - Retail Pharmacy
Pharmacy Guild of Australia
Brisbane, QLD12-2005
Certificate III - Community Services (Children's Services)
Queensland TAFE
Bundaberg, QLD12-2001
Skills
- Sales and Marketing development
- New market penetration
- Conflict and complaint resolution
- Customer service and administration
- A hands-on, dedicated, honest, and values-driven person
- Approachable, reflective, and calm with a passion for detail, compliance, and process
- Highly adaptable with strong organization, time management, attention to detail, and task prioritization skills
- Excellent communication and interpersonal skills and the ability to deal effectively with people on all levels
- Punctual, reliable, and an active contributor with a 'can do' attitude and excellent work ethic
- Observant, analytical, and collaborative, always ensuring that going the extra mile is the norm
Languages
English
Native/ Bilingual
Timeline
Sales Executive
Clemenger Field Marketing
10.2022 - Current
Sales Assistant and Department Supervisor
Costco Wholesales
11.2014 - 12.2019
Receptionist/Animal Attendant
Fairford Road Veterinary Hospital
01.2014 - 12.2014
Sales Representative
Avita Medical
12.2012 - 12.2014
Sales Representative
Inova Pharmaceuticals
01.2011 - 12.2012
Retail Pharmacy Manager and Retail Assistant
Andrew Thai's Chemist
04.2005 - 01.2011
Diploma - Counseling
Australian Institute of Professional Counseling
Certificate II - Retail Pharmacy
Pharmacy Guild of Australia
Certificate III - Community Services (Children's Services)
Queensland TAFE
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