Paula Morley
Brighton East,Australia
Summary
With over 15 years of experience across various industries and professional environments, I excel in fostering strong relationships and cultural awareness. My expertise in client support and administrative capabilities is complemented by exceptional organisational skills and a passion for innovative solutions. I am dedicated to enhancing professional growth through effective communication and teamwork.
Overview
19
19
years of professional experience
Work History
Orders/Customer Service Agent Assistant
Nelson Wine Company
07.2025 - Current
- Coordinate office operations, enhancing efficiency and team collaboration.
- Manage schedules and meetings, improving time management and productivity.
- Streamline administrative processes, achieving measurable improvements in workflow.
- Implement data entry systems, ensuring accuracy and consistency.
- Facilitate communication between departments, fostering a supportive work environment.
- Inputting orders for VIC/NSW/SA and assisting to Customer needs
Administration Manager/Secretary/PA
Drug Ed Pty Ltd
08.2019 - 11.2025
- Coordinated with schools and local partners to execute impactful drug education events/seminars, fostering community engagement and awareness.
- Provided crucial administrative support, facilitating smooth business operations and maintaining strong client relationships through effective communication.
- Cultivated strong partnerships with schools and local organisations, expanding drug education outreach. Facilitated seamless interdepartmental communication.
- Meticulously managed client records and administrative tasks, ensuring accuracy and compliance. Developed comprehensive event checklists, enhancing execution.
- Accelerated invoice processing, ensuring timely payments and improving cash flow. Strengthened partnerships with schools, expanding community impact.
Sales/Training Consultant
The Good Grub Hub
03.2023 - 05.2024
- Fostered strong relationships with chefs and retail clients, facilitating knowledge exchange and creating a robust network of Japanese cuisine enthusiasts.
- Introduction of cutting-edge Japanese culinary techniques, positioning The Good Grub Hub as a trendsetter in Melbourne's competitive food scene.
- Orchestrated targeted tasting sessions, driving sales growth and expanding client base among top-tier restaurants across Victoria.
- Cultivated a vibrant network of Japanese cuisine enthusiasts, fostering knowledge exchange between chefs and retail clients.
Client Admin and Recovery/Transition Support/Support Worker/Wellbeing Coordinator
Riverside Clinic
03.2017 - 11.2018
- Family Liaison; Fostered strong relationships between clients and their support networks to aid recovery process.
- Handled administrative tasks and reporting requirements, analysing data to identify trends and areas for service improvement.
- Facilitated seamless transitions for clients, providing comprehensive support and coordinating family liaison efforts to enhance recovery outcomes.
- Maintained meticulous case notes, medication dispensing records, and testing documentation, ensuring accurate and up-to-date client information.
- Led daily check-ins for transitional clients, fostering a supportive environment and promoting peer-to-peer engagement in recovery journeys.
- Responded promptly to alcohol and drug-related inquiries, providing crucial information and resources to clients and families, enhancing overall care quality.
Office Coordinator/Administrator/Personal Assistant
Amada Oceania Melbourne (Manufacturing) Pty Ltd
01.2012 - 07.2016
- Orchestrated seamless office operations, managing customer databases and coordinating events while ensuring efficient bookkeeping and inventory control.
- Streamlined accounts payable/receivable processes, optimized parts inventory, and implemented data-driven strategies for improved customer relationship management.
- Fostered strong relationships with clients and team members, providing comprehensive employee support and facilitating smooth communication across departments.
- Revamped warehouse supervision protocols, resulting in enhanced tool inventory accuracy and significant reduction in stockouts and overstock situations.
- Optimized office operations, enhancing customer database management and event coordination while streamlining bookkeeping and inventory control processes.
Curriculum Support/Pilot Program/Project Coordinator
Board of Education Saitama Japan
04.2007 - 04.2010
- Spearheaded a pilot program that Introduced the English language as a core subject to the Japanese curriculum across two primary schools and influencing citywide teaching practices.
- Facilitated monthly examination classes for educators citywide, fostering knowledge sharing and elevating English teaching standards across the region.
- Led cultural awareness classes, bridging international understanding and enhancing students' global perspectives within the Japanese education system.
- Crafted comprehensive lesson plans and curriculum materials, ensuring seamless integration of English as a core subject in primary education.
- Actively engaged in diverse school activities, fostering a holistic learning environment and supporting students' overall educational experience.
Education
Diploma - Psychotropic Plants
Centre of Excellence
01.2023
Diploma - Mental Health & Challenging Behaviour in Youth/Children
Centre of Excellence
01.2019
Advanced Diploma - Business (Public Relations)
Swinburne University of Technology
01.2004
Skills
- Sales
- Training
- Client Support
- Administration
- Event Planning
- Bookkeeping
- Inventory Control
- Curriculum Development
- Project Coordination
- Customer Service
Languages
English (Native)
Japanese (Proficient)
Additional information
- WWCC
- Volunteer work in Aged Care
- PC/Mac Literate
- Involvement/Participation in Australia wide Orchestra
- Performed and studied at The University of Sydney/Sydney Opera house (Violin)
- Clean Police Check
- Covid Vaccination
- Clean Drivers License
- NDIS Screen
- First Aid/CPR
Timeline
Orders/Customer Service Agent Assistant
Nelson Wine Company
07.2025 - Current
Sales/Training Consultant
The Good Grub Hub
03.2023 - 05.2024
Administration Manager/Secretary/PA
Drug Ed Pty Ltd
08.2019 - 11.2025
Client Admin and Recovery/Transition Support/Support Worker/Wellbeing Coordinator
Riverside Clinic
03.2017 - 11.2018
Office Coordinator/Administrator/Personal Assistant
Amada Oceania Melbourne (Manufacturing) Pty Ltd
01.2012 - 07.2016
Curriculum Support/Pilot Program/Project Coordinator
Board of Education Saitama Japan
04.2007 - 04.2010
Diploma - Mental Health & Challenging Behaviour in Youth/Children
Centre of Excellence
Advanced Diploma - Business (Public Relations)
Swinburne University of Technology
Diploma - Psychotropic Plants
Centre of Excellence