Knowledgeable and dedicated customer service professional with extensive experience in the numerous industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Seeking a new challenge allowing me to continue to further these skills.
Hi, I’m
Paula Munro
Lara,VIC
Summary
Overview
30
years of professional experience
Work History
Coles Supermarket
Customer Service Assistant, Supervisor
01.2014 - 02.2025
Job overview
- Helped customers complete purchases, locate items and join reward programs
- Resolved customer complaints and maintained clean and tidy checkout area
- Kept abreast of new company products and services to effectively answer questions and resolve complaints
- Maintained customer satisfaction with quick and professional handling of product returns
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Coached employees through day-to-day work and complex problems
- Monitored company inventory to keep stock levels and databases updated
St Laurence House
Animal Farm Assistant
01.2012 - 01.2013
Job overview
- Management of animal care farm
- Supporting residents to integrate with animals
Lara Lake Primary School
Canteen Assistant
01.2011 - 01.2013
Job overview
- Maintained OH&S policy and procedure, keep abreast of current regulatory updates and risk management procedures
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Carried out day-to-day duties accurately and efficiently
- Received and processed stock into inventory management system
- Offered friendly and efficient service to customers, handled challenging situations with ease
Polar Fresh
Cold Storage Worker
01.2010 - 01.2011
Job overview
- Pick/Packing with voice headsets and driving required machinery
- Lifted loads of up to 16kg
- Handling and managing stock quickly and efficiently
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
Coles, Corio Village
Delicatessen Assistant
01.2006 - 01.2007
Job overview
- Listened to customer requests and suggested additional menu items as appropriate to upsell products
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas
- Received payment via cash, card or mobile payment and processed promptly, resulting in a high accuracy rate
- Opened new inventory and rotated stock by dates to maintain freshness
Safeway
Delicatessen Assistant
01.1999 - 01.2006
Job overview
- Listened carefully to customer instructions and prepared orders according to those preferences
- Delivered exemplary customer service, even in peak business periods to promote retention
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods
Greyhound Racing Track
Customer Service Officer
01.1995 - 01.2000
Job overview
- Resolved concerns with products or services to help with retention and drive sales
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Received payment information from customers and implemented it carefully into system to alleviate errors
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
Education
Matthew Flinders Secondary College
Victorian Certificate of Education
01.1996
University Overview
Skills
- POS Systems and Ordering Platforms
- Data Entry and Maintenance
- Courteous with Strong Service Mindset
- Customer Data Confidentiality
- Verbal and Written Communication
- Microsoft Office proficient
- MS Outlook proficiency
- Attention to Detail
- Teamwork and Collaboration
- Flexible and Adaptable
- Organization and Time Management
- Training and Development
Timeline
Customer Service Assistant, Supervisor
Coles Supermarket
01.2014 - 02.2025
Animal Farm Assistant
St Laurence House
01.2012 - 01.2013
Canteen Assistant
Lara Lake Primary School
01.2011 - 01.2013
Cold Storage Worker
Polar Fresh
01.2010 - 01.2011
Delicatessen Assistant
Coles, Corio Village
01.2006 - 01.2007
Delicatessen Assistant
Safeway
01.1999 - 01.2006
Customer Service Officer
Greyhound Racing Track
01.1995 - 01.2000
Matthew Flinders Secondary College
Victorian Certificate of Education
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