Paula Muñoz Riol

• Responsible for the efficient operation of WynSwim's Learn to Swim' and 'Schools' programs and assisting the WynSwim Coordinator's in the supervision of the Swim Teachers
• Liaising with internal and external stakeholders to ensure high quality service is delivered and is in line with WLS's Values - Service, Innovation and Safety.

• Supporting groups of students during their overseas immersion programs, serving as their point of contact.
• Providing logistical support in the host country, overseeing and ensuring the quality of the program and accommodations.
• Addressing any unexpected occurrences promptly and effectively.
• Acting as the primary communication link between the company in the students' home country and their families.

• Teaching Spanish to adults with no previous knowledge of the language
• Active methodology, based on interaction and day-to-day activities.

• Enhanced camper experience by developing engaging and age-appropriate daily activities.
• Established strong relationships with parents through transparent communication and attentive care, fostering trust and repeat attendance.
• Collaborated with fellow coordinators to create innovative programming that catered to various interests and skill levels.
• Maintained a safe and welcoming environment for campers, addressing any behavioral issues promptly and professionally.

• Administration tasks such as registering new students, organizing the library, answering phone calls and managing appointments
• Reception of students and parents.

• Teaching English to kids from 3 to 14, following the methodology of the company.
• Using stories, songs, rhymes, and movement to stimulate all the senses always under the premise of positive reinforcement, that builds confidence to learn and encourage children to speak their minds.

• Programming and development of activities for the summer season in a children's club for a luxury travel company.
• Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
• Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.

• Enhanced customer satisfaction by providing personalized assistance and product recommendations.
• Streamlined store operations with effective inventory management and restocking practices.

Carry out activities focused on learning English language and culture in a natural environment for students aged between 6 and 16 years old.