PAULA NEMIHI MARSHALL
Huntingdale
Summary
I have extensive experience in the disability sector, customer service, and community engagement. I possess strong communication and interpersonal skills, coupled with excellent problem-solving abilities, teamwork, and attention to detail. My goal is to provide compassionate and efficient support to hospital staff, patients, and external agencies while continuously expanding my knowledge and skills within the hospital environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Support Worker/mentor/administration Assistant
Shiny Things
03.2024 - Current
- Collaborate with support workers and management teams to create personalized plans to meet the unique needs and goals of each participant
- Provide constructive feedback and mentorship to support workers, assisting with their professional development
- Support and assist the team in delivering high-quality care and services to participants
- Submit regular reports and updates to management on participant outcomes, team performance, and key activities
- Coordinate with healthcare providers, therapists, and other service professionals to arrange necessary appointments and follow-ups
- Arrange and facilitate emergency relief services for participants when required
- Schedule and book GP appointments to ensure participants receive timely healthcare access
- Assist participants with community access, encouraging social inclusion and engagement
- Support and empower participants to build independence and develop life skills
- Perform administrative tasks, including maintaining accurate documentation and records
- Provided on-call support for participants and support workers to assist where needed.
Employer consultant
Edge Employment Disability Support Services
09.2023 - 03.2024
- Advocates for People with Disabilities
- Build strong rapport with stakeholders, including employers, support providers, and participants, to facilitate successful employment opportunities
- Prepare and conduct mock interviews with clients to enhance their confidence and readiness for job interviews
- Match clients to suitable job opportunities based on their skills, experience, and career goals
- Develop strong relationships with clients, supporting them in achieving their personalized employment goals
- Liaise with clients to schedule and follow up on appointments, ensuring ongoing engagement and support
- Maintain accurate and up-to-date client records on government systems in compliance with agency requirements
- Proficient in using multiple digital platforms, including Excel, Microsoft Office, MyGov, and government systems, while efficiently navigating multiple screens and login portals
- Work effectively within government agency guidelines, assisting job seekers in securing meaningful employment
Community Disability Support Worker
Crosslinks
02.2018 - 09.2023
- Supporting participants to achieve their desired goals and to be actively engaging in their home and community life
- Demonstrating dignity and respect for aspects of personal care such as participants hygiene, bathing, toileting, and dressing, ensuring appearance is maintained at an acceptable level while participating in activities appropriate to their age activities
- Aiding with mobility, transfers, in home and community, with company vehicle transfers and positioning
- Administering medication as per care plan or under direction of healthcare professionals
- Communicating effectively with participants, their support network and other team members
- Keeping accurate and up-to-date records of participants' progress and activities
- Always ensuring safety and well-being of participants
- Communicating and engaging with participants in a relevant and meaningful way while encouraging the participants to communicate and engage with the community
Community Inclusion & Community living disability support worker
Private Care
05.2018 - 07.2023
- Regularly review and update care plans to reflect changes in participants' conditions or preferences
- Advocate for participants' needs and preferences in all communications with stakeholders
- Provide regular updates and feedback to management to ensure alignment with organizational goals and participant outcomes
- Prepare and submit regular reports to management on participant outcomes and team activities
- Create a compassionate and supportive environment for both participants and support workers
- Encouraging and facilitating social interactions and community engagement
- Assisting with light housekeeping tasks, such as cleaning, laundry, and meal preparation
- Assisting with grocery shopping and other errands
Bartender
Optus Stadium
01.2016 - 12.2016
- Company Overview: Recruitment agency Optus Stadium
- Provided excellent customer service in a fast-paced stadium environment
- Served patrons efficiently, adhering to RSA guidelines (maximum of 2 drinks per person)
- Operated tills, handled cash and EFTPOS transactions accurately
- Restocked fridges and supplies to ensure smooth service flow
- Maintained cleanliness of the bar area during and after shifts
- Worked collaboratively with the team to enhance the customer experience
- Recruitment agency Optus Stadium
Domestic Service Assistant
Perth Recruitment Services
01.2014 - 12.2015
- Providing a safe and healthy, sanitized working environment for nurses, work colleagues and patients affected by mental health, drug and alcohol addictions and other extensive crisis are serviced and maintained in a professional manner
- Skill in resolving conflicts that may arise within treatment settings or between clients and their support systems
- Develop personal resilience and practice self-care to maintain well-being while working in emotionally challenging settings
- Cleaning and Sanitization including sweeping, mopping, vacuuming, and dusting in hospital rooms, corridors, all rooms, and designated spaces
- Properly dispose of medical and general waste
- Following infection control procedures to prevent the spread of infections within the hospital
- Preparing patient rooms and other areas for new admissions by cleaning and restocking
- Monitoring and restocking cleaning and hygiene supplies in various areas of the hospital
- Communicating effectively with other staff members to address specific cleaning needs and issues
Support Worker In home care
Key Assets
01.2013 - 12.2014
- Assisted with personal hygiene tasks, such as bathing, dressing, grooming, and toileting
- Provide support for mobility and transfers, considering the individual's safety and comfort
- Administering medications as prescribed, following safe proper protocols
- Keep accurate records of medication administration
- Assisted with feeding
- Performed light housekeeping duties, including cleaning, laundry, and maintaining a safe and tidy living environment
- Provided emotional support and companionship to participant
- Engage in social activities and conversations to enhance the participants well-being
- Complete reports and documentation as required by the home care agency
Education
Primary School -
Papatoetoe North Primary School
Auckland, New Zealand12.2005
Diploma - Community Services
Bradford Institute of Advanced Education
Perth, WA06.2023
NCEA Level 2 -
Aorere College
Auckland, New Zealand10.2012
Intermediate -
Kedgley Intermediate
Auckland, New Zealand11.2008
Skills
- Care plan development
- Medication administration
- Community engagement
- Participant advocacy
- Team collaboration
- Interpersonal skills
- Record keeping
- Emergency response
- Data management
- Microsoft Excel
- Administrative support
- Document management
- Customer service
- Conflict resolution
- Effective communication
- Mentorship skills
Certification
- C - Class License
- Working with Children Check
- NDIS Check
- Responsible Service of Alcohol - RSA
- Provide First Aid Certificate HLTAID011
- Diploma of Community Service CHC52015
- Mandatory and Health Support Training.
- Police Clearance Check
Timeline
Support Worker/mentor/administration Assistant
Shiny Things
03.2024 - Current
Employer consultant
Edge Employment Disability Support Services
09.2023 - 03.2024
Community Inclusion & Community living disability support worker
Private Care
05.2018 - 07.2023
Community Disability Support Worker
Crosslinks
02.2018 - 09.2023
Bartender
Optus Stadium
01.2016 - 12.2016
Domestic Service Assistant
Perth Recruitment Services
01.2014 - 12.2015
Support Worker In home care
Key Assets
01.2013 - 12.2014
Primary School -
Papatoetoe North Primary School
Diploma - Community Services
Bradford Institute of Advanced Education
NCEA Level 2 -
Aorere College
Intermediate -
Kedgley Intermediate
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