Summary
Overview
Work History
Education
Skills
personal interests
Timeline
Paula Saunders

Paula Saunders

Collinsville,QLD

Summary

Self-motivated problem solver who values company goals, excellent organizational skills, very detail orientated quick learner with good people skills.

Overview

28
28
years of professional experience

Work History

Sales assistant

Beacon Lighting
08.2022 - 09.2023
  • Customer service ,stock control, merchandising, receiving and dispatching stock
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone. Prioritizing customer service and answering calls.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Fielded customer questions to share information about products, availability, and pricing.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Achieved sales targets each month and received sales bonuses

Stock Assistant

Coles Supermarkets
05.2015 - 10.2021
  • Maintaining organized meat department
  • Excellent customer service
  • Stocktaking
  • Meat slicing
  • Ordering
  • Layouts
  • General capture and scheduled counts of stock daily
  • Markdowns and waste
  • Cleaning specials repricing and ticketing
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
  • Helped customers locate desired items and transfer oversized items to vehicles.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Helped customers with portion sizing and recipes

Laboratory Technician

ALS
04.2005 - 08.2014
  • Main roll within the company was to train and support new employees This included 1:1 mentoring and coaching
  • Comprehensive training following strict laboratory procedures and legislation, for fully accredited NATA laboratory.
  • Responsible for recommending placements for employees after evaluation of there productivity and performance
  • All Analytical Lab Training and Competency’s
  • Managing people and delegation of duties
  • Following legislation relevant to laboratory environment
  • Managing rosters and shift workers
  • Disciplining and termination of staff
  • Run, Maintenance and Repair, CHN, TS and CV
  • Cleaned and sterilized tools and equipment to maximize purity of specimens.
  • Conducted analytical tests on in-coming raw materials prior to use in process.
  • Interpreted and documented results of tests into active databases and communicated results to internal customers.

Correctional Officer

NSW
01.2003 - 12.2005
  • 5 years Wet Chemistry experience FOS,PHOS,CHL
  • Operation and training coal software systems Lims,Coal8 and Coal Way
  • Induction process, including safety awareness
  • Data entry and filling
  • Analyzing local samples, ships and trains with speed and accuracy
  • Batching samples for analysis
  • Training in PPE, hazardous chemicals, gas handling and manual handling
  • Laboratory Calculations
  • Fire Awareness/Basic Firefighting
  • Calibration of Relative Density, balances, swell burners and calorimeters
  • First Aid Office, Maintaining the safety and welfare of all offenders, supervise and Promote cooperative behaviors
  • Contribute to achieving the goals of the organization , by adhering to legislation and a high duty of care
  • Education cert II meat processing (food service)
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Conducted routine and emergency head counts.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Searched building and grounds, living quarters, and work areas for contraband.
  • Built solid relationships with staff and residents to keep institution safe and secure.
  • Supervised inmates during meals, recreation and other activities.

assistant produce manager

Franklins Supermarkets
08.2001 - 08.2003
  • Month) staff rostering produce ordering staff supervision stock taking stock rotation daily preparation of displays and cuts safe food handling deli assistant computer ordering ticketing price changes
  • Planned attractive produce displays, using color and texture to enhance.
  • Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
  • Maintained produce display, and prep and storage areas in clean and orderly condition.
  • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.

Freezer and Produce Manager

Cornetts IGA
01.1996 - 09.1999
  • Months) rostering ordering, manual and computer ticketing hiring stocktaking OH&S price changes general upkeep liaising with reps grocery assistant deli assistant stock taking setup and display Fridge relief manager

Produce Manager

Cornetts Supermarkets
01.1996 - 09.1999
  • Years 9 months) rostering
  • Ordering, manual and computer
  • Ticketing
  • Hiring
  • Stocktaking
  • OH&S
  • Price changes
  • General upkeep
  • Liaising with reps
  • Grocery assistant
  • Deli assistant
  • Stock taking
  • Setup and display Fridge relief manager

Education

learning cuts of meat and slicing and packaging procedures Certificate III in Laboratory Skills -

South Bank Institute of Technology, Brisbane, QLD
2019

Senior Certificate -

Trinity Bay State High School
2010

2022 Qld Drivers Licence -

Department of Transport, Queensland
1985

Cert III - Laboratory Skills

Tafe, Brisbane
02.2010

Skills

  • Self-starter motivated eye for detail team player with excellent customer service skills, motivated, good people skills
  • Active Listening
  • Store Policies and Procedures
  • Upselling Strategies
  • Answering Customer Questions
  • Meeting KPIs
  • Sales Records Management
  • III laboratory skills, Cert IV Trainer and assessor, First aid cert and resus, Conceptual Thinking, Communication Skills, Multitasking, Time Management, Problem Solving
  • Cash Handling
  • Returns and Refunds
  • Stocking and Replenishing
  • Store opening and closing
  • Stocking and replenishing
  • Point of sale operation

personal interests

enjoy learning through reading spending time in the garden and local travel experiences

Timeline

Sales assistant - Beacon Lighting
08.2022 - 09.2023
Stock Assistant - Coles Supermarkets
05.2015 - 10.2021
Laboratory Technician - ALS
04.2005 - 08.2014
Correctional Officer - NSW
01.2003 - 12.2005
assistant produce manager - Franklins Supermarkets
08.2001 - 08.2003
Freezer and Produce Manager - Cornetts IGA
01.1996 - 09.1999
Produce Manager - Cornetts Supermarkets
01.1996 - 09.1999
South Bank Institute of Technology - learning cuts of meat and slicing and packaging procedures Certificate III in Laboratory Skills,
Trinity Bay State High School - Senior Certificate,
Department of Transport - 2022 Qld Drivers Licence,
Tafe - Cert III, Laboratory Skills

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