Paula Selupe
Tregear,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Experienced with preparing and cooking diverse dishes with precision. Utilizes strong knife skills and culinary techniques to enhance food quality. Knowledge of maintaining cleanliness and organization in kitchen for optimal efficiency.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
16
16
years of professional experience
Work History
Skilled Slicer
Ralphs Meat
07.2023 - 10.2024
- Implemented new slicing techniques that improved overall efficiency without sacrificing product quality or worker safety.
- Consistently met or exceeded performance goals established by management, contributing significantly to the company''s overall success and growth.
- Reduced waste by conducting regular inspections of product quality and making necessary adjustments.
- Ensured timely order fulfillment with accurate slicing of materials according to specifications.
- Coordinated with other departments to ensure smooth workflow throughout the production floor, resulting in increased overall productivity.
Meat Packer
Ralphs Meat
07.2023 - 07.2024
- Packaged and attached labelling to various meat selections.
- Inspected meat to perform quality assurance checks.
- Packed meat in Styrofoam, plastic and paper packaging and weighed on scale for pricing.
- Upheld high standards of sanitation by diligently cleaning tools, equipment, and surfaces throughout each shift.
- Organized and stored items at specific temperatures to maintain freshness.
- Cut meat products with slicing equipment according to size specifications.
- Aided supervisors in assessing team performance metrics while providing constructive feedback to improve overall efficiency.
Sales Manager
Sophilcorp Ltd
04.2020 - 12.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Expanded market share by identifying and penetrating untapped markets.
- Negotiated partnerships with complementary businesses, creating synergies and expanding customer base.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
Kitchen Cook
Sophilcorp Ltd Sounds (Snack Bar)
02.2018 - 11.2020
- Cleaned and sanitized work areas, utensils and equipment.
- Boosted customer satisfaction with timely meal preparation, meeting strict deadlines during peak service hours.
- Collaborated with fellow kitchen staff, effectively managing multiple tasks for seamless operations.
- Maintained a clean and organized workspace, adhering to strict health and safety standards for optimal kitchen performance.
- Consistently met strict health and safety standards, contributing to restaurant's reputation for reliability.
- Maintained high standards of cleanliness, ensuring safe and hygienic work environment.
- Enhanced customer satisfaction, delivering dishes that consistently exceeded expectations.
- Adapted quickly to menu changes, ensuring seamless transitions for both kitchen staff and customers.
- Maintained calm, focused demeanour during high-pressure service periods, ensuring efficient operation.
- Coordinated with front-of-house staff to ensure clear communication of special orders or dietary restrictions from customers during service hours.
- Contributed to menu planning, incorporating seasonal ingredients for fresher, more appealing dishes.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Monitored food quality and presentation to maintain high standards.
Pastry Chef
Sophilcorp Ltd (My Bakery)
03.2015 - 09.2017
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Developed cross-functional relationships with other departments, ensuring smooth operations and timely completion of tasks during special events or peak business hours.
- Implemented efficient production techniques, reducing waste and improving overall pastry quality.
- Effectively managed multiple tasks simultaneously during high-volume periods, maintaining consistent quality across all products.
- Developed new pastry recipes for seasonal menus, resulting in increased sales and positive feedback.
- Enhanced customer satisfaction by creating visually appealing and delicious pastries.
- Provided excellent customer service through addressing inquiries on ingredients allergies or dietary restrictions while suggesting suitable alternatives.
- Trained new employees on bakery methods and procedures.
- Packaged finished products for sale.
- Cut and shaped dough for pies, rolls and other pastries.
- Cleaned and maintained kitchen equipment and oven.
- Negotiated with vendors for best pricing on bulk purchases, directly impacting bottom line.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
Delivery Assistant
Sophilcorp Ltd
02.2009 - 12.2014
- Assisted in loading and unloading trucks, ensuring safe transportation of goods.
- Ensured proper handling of packages, preventing damages during transit.
- Provided excellent customer service, addressing inquiries or issues related to deliveries professionally and courteously.
- Enhanced delivery efficiency by optimizing routes and utilizing time-management skills.
- Collaborated with team members to streamline delivery processes, resulting in improved performance.
- Expedited urgent deliveries as needed, prioritizing tasks efficiently to meet deadlines.
- Handled cash transactions accurately, balancing accounts at the end of each shift.
- Promoted eco-friendly practices within the workplace by recycling packaging materials whenever possible.
- Delivered packages to customer doorsteps and business offices.
- Reported customer questions, issues and complaints to management.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
Education
High School Diploma -
Fiji IT Solutions
Fiji (Online)06-2019
Skills
- Machine Operation
- Production Monitoring
- Precision slicing
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Multitasking Abilities
- Quality Inspection
- Reliability
- Sales strategy development
- Business development and planning
- Market Research
- Customer Service
Languages
English
Native or Bilingual
Tonga
Professional Working
Timeline
Skilled Slicer
Ralphs Meat
07.2023 - 10.2024
Meat Packer
Ralphs Meat
07.2023 - 07.2024
Sales Manager
Sophilcorp Ltd
04.2020 - 12.2022
Kitchen Cook
Sophilcorp Ltd Sounds (Snack Bar)
02.2018 - 11.2020
Pastry Chef
Sophilcorp Ltd (My Bakery)
03.2015 - 09.2017
Delivery Assistant
Sophilcorp Ltd
02.2009 - 12.2014
High School Diploma -
Fiji IT Solutions
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