Paula Shoesmith
Rockdale
Summary
Versatile and compassionate professional with experience at Arcare Aged Care, adept in medical records management and fostering positive relationships. Demonstrated ability to enhance patient wellbeing and independence, alongside strong verbal communication skills. Proven track record in improving service quality through effective team collaboration and innovative community engagement initiatives.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Personal Support Worker
Arcare Aged Care
10.2018 - Current
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
- Documented vitals, behaviours, and medications in client medical records.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Provided emotional support to patients and their families during difficult times, fostering positive relationships.
Taxi Driver
Self-employed
01.2008 - 06.2018
- Navigated difficult driving conditions safely, prioritizing passenger well-being at all times.
- Increased job efficiency through effective time management skills that allowed for prompt pick-ups even during peak hours.
- Handled challenging situations calmly, resolving disputes professionally and effectively.
- Enhanced communication skills through daily interaction with people from diverse backgrounds.
- Kept accurate records of travel logs and expenses, ensuring transparency and accountability.
- Upheld high standards of cleanliness, sanitation, and service.
- Developed strong relationships with repeat clientele through consistent quality service.
Library Assistant
Brisbane City Council
09.1988 - 10.1998
- Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
- Answered questions from patrons and helped to find desired materials.
- Contributed to the library''s overall mission by performing additional tasks or responsibilities as assigned, adapting quickly to new challenges and demands.
- Monitored library environments to maintain safe, hazard-free settings.
- Collaborated with fellow staff members on projects aimed at improving overall library services and offerings.
- Stayed up-to-date on library policies and procedures to smoothly enforce standards.
- Supported community engagement initiatives by coordinating successful library events and programs for patrons of all ages.
- Developed library displays and implemented innovative outreach activities for improved community engagement.
- Answered phone and in-person inquiries about library services, policies and procedures to provide accurate information.
- Assisted patrons with library's computers and provided information on logging onto Internet.
Education
Diploma of Nursing - Nursing
TAFE Queensland
Southport, QLD04.2024
Certificate 3 in Individual Support And Disability - Nursing
TAFE QLD
QLD10.2018
Skills
- Verbal and written communication
- Health monitoring
- Medical records management
- Medication administration
- Direct patient care
- Team collaboration
- Time management
- Respectful and compassionate
- Flexible schedule and availability
Certification
CPR Current October 2024
Taxi License 2008
Timeline
Personal Support Worker
Arcare Aged Care
10.2018 - Current
Taxi Driver
Self-employed
01.2008 - 06.2018
Library Assistant
Brisbane City Council
09.1988 - 10.1998
CPR Current October 2024
Taxi License 2008
Diploma of Nursing - Nursing
TAFE Queensland
Certificate 3 in Individual Support And Disability - Nursing
TAFE QLD
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