Paula Simpson
Wallan,VIC
Summary
I started my employment in the Victorian State Government at the Department of Industry, Technology and Resources in 1989. My recent position was as a WorkCover Consultant in the Health, Safety & Well being Division, Human Resource Command with Victoria Police. Over the years I have developed diversified skill sets including, but not limited to, covering executive and administrative support, client relations, internal and external stakeholders, writing skills and human resources including payroll for WorkCover members. I have good stakeholder management skills, telephone, and communication skills. I was an experienced staff member in this organisation - with organisational skills that balance work, team support and responsibilities in a timely and professional manner.
Overview
32
32
years of professional experience
Work History
Foster Carer
Australian K9 Rescue Victoria
03.2021 - Current
WorkCover Consultant
Victoria Police
05.2002 - 03.2023
- Demonstrated knowledge of accident compensation legislation, policies and procedures and information systems relating to worker’s compensation and records management
- Ability to liaise with Police members, managers, external agencies including the claims agent, health professionals on complex and sensitive issues and insurance investigators
- Excellent organisational and problem-solving skills and can undertake and deliver activities in the prescribed timeframes
- Proficient use of Microsoft and mainframe applications including Microsoft TEAMS, SAP - HR Assist and VPFS Oracle Production – timesheets
- Telephone calls to members to discuss and explain all aspects of their claims, co-ordinating senior Police members to attend conciliation conferences, liaising with internal and external stakeholders in regards to circumstance investigations on disputed WorkCover claims, providing information to the claims agent.
- Provide current weekly earnings, the first 10 days of a claim, cease and return to work dates, work capacity, overtime, shift allowance, valid WorkCover certificate of capacity, pay audits, accounts, conciliation conference attendance information, relevant timelines on claims – 52 & 104 weeks, compensation amounts, absence conversion report for partial hours and processing weekly payments for current and ex-members, FOI requests and subpoena requests for court purposes.
Australian Defence Force, Army Reserves
08.1991 - 02.2021
Presenter & Supply Officer
Australian Defence Defence Force
01.2020 - 01.2020
Administrative, Liaison Officer
Operation Royals, Victoria Police
03.2009 - 03.2009
- Administrative, liaison and logistics duties within Operation Royals with Commander David Sprague at the Police Command Post at Kinglake Police Station)
Darebin Blue Light Disco
05.2002 - 01.2004
- (Community involvement and Local Priority Policing participation)
Executive Support Officer
Victoria Police
07.2001 - 05.2002
- Provide executive, administrative support to the Assistant Commissioner and supporting units in General Policing Department.
- Provide administrative support to the Unit including Police officers - Superintendents
- Prepare purchase orders in Oracle, draft replies to correspondence from Police Stations on behalf of the Assistant Commissioner
- Arrange and reconcile Petty Cash
- Arrange and maintain stationery, framing of Awards and Citations.
- Transcribed phone messages and relayed to appropriate personnel.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Created, prepared, and delivered reports to various departments.
Office Co-Ordinator
Victoria Police
08.1999 - 07.2001
- Provide executive, administrative support to the Assistant Direct and Project Team
- Undertake investigations and prepare draft correspondence, reports and submissions on matters relating to the Hospital Projects e.g., Latrobe Regional Hospital, Mildura Base Hospital, Berwick Community Hospital and Austin and Repatriation Medical Centre that relate to the unit
- Liaise with the Minister’s office, senior management and organisations including external consultants e.g., KPMG, Clayton Utz and Andrews & Andrews Consultants
- Co-ordinate travel and accommodation arrangements – intra and interstate for conference and seminars
- Reconcile Corporate card statements and process the appropriate requisition form (Oracle Financials Version) and petty cash
- Provide executive, administrative support to the Assistant Direct and Project Team
- Undertake investigations and prepare draft correspondence, reports and submissions on matters relating to the Hospital Projects e.g., Latrobe Regional Hospital, Mildura Base Hospital, Berwick Community Hospital and Austin and Repatriation Medical Centre that relate to the unit
- Liaise with the Minister’s office, senior management and organisations including external consultants e.g., KPMG, Clayton Utz, and Andrews & Andrews Consultants
- Co-ordinate travel and accommodation arrangements - within Victoria and interstate for conference and seminars and meetings
- Reconcile Corporate card statements and process the appropriate requisition form (Oracle Financials Version) and petty cash.
Executive Assistant
Department Of Human Services
01.1997 - 01.1999
- Provide executive, administrative support to the Assistant Direct and Project Team
- Undertake investigations and prepare draft correspondence, reports and submissions on matters relating to the Hospital Projects e.g., Latrobe Regional Hospital, Mildura Base Hospital, Berwick Community Hospital and Austin and Repatriation Medical Centre that relate to the unit
- Liaise with the Minister’s office, senior management and organisations including external consultants e.g., KPMG, Clayton Utz and Andrews & Andrews Consultants
- Co-ordinate travel and accommodation arrangements – intra and interstate for conference and seminars
- Reconcile Corporate card statements and process the appropriate requisition form (Oracle Financials Version) and petty cash
- Develop, maintain, and update manual and computerized office reporting and records systems e.g., Lotus Notes, Lotus organizer, Palm Pilot III, Schedule Plus and RecFind (file management system)
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Filed paperwork and organized computer-based information.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Coordinated events and worked on ad hoc projects.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Associate
Industrial Relations Commission Of Victoria
01.1996 - 01.1997
- Act as an Associate to a Deputy President and undertake administrative duties associated with the conduct of matters before the Commission
- Provide confidential administrative, secretarial services to the Deputy President
- Liaise with relevant parties involved with matters before the Deputy President
- Attend hearings, record exhibits, administer oaths and affirmations to witnesses
- Advise parties attending the hearings on courtroom procedures and protocols
- Maintain files and complete all necessary drafting and documentation up to publication
- Develop and maintain information systems, including the Case Tracking System and under research
- Develop and implement procedures for the operation of the Commission Member’s office
- Assist other Commission member’s when assistance was required
- The Commission was abolished on 31 December 1996 due to the State Industrial Relations being handed over to the Federal Government.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
Education
Advanced Diploma Business - Legal Practices
NMIT
Gainsborough, VICAssociate Diploma Business - Office Administration
NMIT
Greensborough, VICAdvanced Certificate in Business -
NMIT
Greensborough, VICIt’s About Respect Training -
Victoria Police - Education Department
Melbourne, VICGrow Model Problem Solving -
Airlie Leadership Development Centre
South Yarra, VICIExpenses Course -
Victoria Police
Melbourne, VICNon-Public Monies Course -
Australian Defence Force
Broadmeadows, VICMental Health First Aid Course -
Victoria Police - Education Department
Melbourne, VICOnline Security Awareness -
Victoria Police
Melbourne, VIC2012
Skills
- Skills and Attributes
- Microsoft TEAMS
- Proficient with MS Word, Excel, PowerPoint, (SAP) - HR Assist – WorkCover compensation payments and Oracle timesheets (Victoria Police program)
- Strong work ethic and professional approach
- Good problem solving and people skills
- Good written and verbal communication skills
- Good organisation and time management skills
- Punctual, reliable, and trustworthy
- Client Rapport-Building
- Issue Resolution
- MS Office
- Working with Consultants
- Government Policy
- Process Improvement
- Honesty and Integrity
- Client Relationships
- Processes and Procedures
- Work Planning and Prioritization
Hobbies
Scrapbooking, tap dancing, family history,
Interests
Australian K9 Rescue Victoria
Zoos Victoria - Visitor Host / Enrichment
Timeline
Foster Carer
Australian K9 Rescue Victoria
03.2021 - Current
Presenter & Supply Officer
Australian Defence Defence Force
01.2020 - 01.2020
Administrative, Liaison Officer
Operation Royals, Victoria Police
03.2009 - 03.2009
WorkCover Consultant
Victoria Police
05.2002 - 03.2023
Darebin Blue Light Disco
05.2002 - 01.2004
Executive Support Officer
Victoria Police
07.2001 - 05.2002
Office Co-Ordinator
Victoria Police
08.1999 - 07.2001
Executive Assistant
Department Of Human Services
01.1997 - 01.1999
Associate
Industrial Relations Commission Of Victoria
01.1996 - 01.1997
Australian Defence Force, Army Reserves
08.1991 - 02.2021
Advanced Diploma Business - Legal Practices
NMIT
Associate Diploma Business - Office Administration
NMIT
Advanced Certificate in Business -
NMIT
It’s About Respect Training -
Victoria Police - Education Department
Grow Model Problem Solving -
Airlie Leadership Development Centre
IExpenses Course -
Victoria Police
Non-Public Monies Course -
Australian Defence Force
Mental Health First Aid Course -
Victoria Police - Education Department
Online Security Awareness -
Victoria Police
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