Paula Solari

Developed and branded the training Café. Worked in team environment to provided world class customer service and improve levels of productivity.

• Together with the team, developed a concept and brand for the Training Café named: Leaf & Latte, utilizing biophilic design guidelines to create a nature-inspired, relaxing environment.
• Provided world class service to customers, ensuring a welcoming and friendly atmosphere.
• Engaged with customers to create a personalized and memorable experience.
• Prepared and served espresso beverages and handled food items with attention to detail and quality.
• Consistently set up the café with the chosen biophilic design elements, ensuring a comfortable and inviting space for customers.
• Developed problem-solving abilities when faced with unexpected challenges during daily tasks and flexibility when assigned to different workstations or shifts as needed.

During these 26 years, I developed a diverse set of skills, enabling me to manage complex projects. My job, but not exclusive include:

1. Project Planning and Development:

• Defined project scope, goals, and deliverables in collaboration with senior management and stakeholders.
• Developed comprehensive project plans, including timelines, budgets, resource allocation, and risk assessments.
• Conduct feasibility studies and site assessments to determine project viability.

2. Budget Management:

• Create and manage project budgets, ensuring all financial targets are met.
• Monitor and control expenditures, and provide regular financial reports.
• Identify cost-saving opportunities and implement measures to reduce project costs.

3. Team Leadership and Coordination:

• Lead and manage multidisciplinary project teams, including architects, engineers, contractors, and subcontractors.
• Assign tasks, set deadlines, and monitor team performance to ensure project goals are achieved.
• Foster a collaborative and productive team environment

4. Stakeholder Communication:

• Acted as the primary point of contact for clients, investors, and other stakeholders.
• Provided regular updates on project status, milestones, and any issues that arose.

5. Sales and Marketing Support:

• Coordinate with sales and marketing teams to align project deliverables with market demand.
• Support marketing efforts by providing project information and participating in promotional activities.
• Assist in the preparation of sales materials and presentations
• Assist in the decoration of the model apartments for sale, to deliver a more real experience to the customer.

6. Customer and Client Relations:

• Manage relationships with current and prospective buyers.
• Address customer inquiries and concerns promptly and professionally.
• Ensure a high level of customer satisfaction throughout the project.

7. Defects and Warranty Management:

• Manage and resolve post-sales issues, including defects and warranty claims.
• Coordinate with construction and maintenance teams to address and rectify defects promptly.
• Maintain accurate records of all reported issues and resolutions.

8. Customer Communication:

• Serve as the primary point of contact for homeowners regarding post-sales issues.
• Communicate effectively with homeowners, providing timely updates on issue resolution and addressing any concerns or inquiries.
• Develop and maintain strong relationships with homeowners to ensure satisfaction.