Paula Staracek

• Manage a portfolio of 1200 and 10 Property Team Members, develop and manage offshore admin support team of 4.
• Training and coaching so that team and individual KPIs are met
• Ensure team are applying efficiencies to their portfolio and/or tasks through ongoing training, instruction, supervision and leadership
• Responsible for planning weekly/daily team schedules and assignments
• Provide a supportive and harmonious working environment for team
• Lead by example and encourage team work so that company objectives and behaviours are adhered to
• Achieve strategic company goals by ensuring team take ownership of their portfolio and proposed growth for the company.
• Manage, control and train team to ensure staff maintain accurate and orderable property files
• Respond to complex Landlord/Tenant enquiries that require more detailed approach (coach staff on these situations).
• Drive growth by implementing targeted marketing strategies, optimise operations, and fostering strong client relationships
• Adherence to and ongoing learning of the Residential Tenancies and Rooming Accommodation (RTRA) Legislation, ensuring compliance and informed decision-making within the property management department.
• Trust account management, maintaining transparency and compliance with legal requirements

• Provide day-to-day leadership to a Property Management team of 10
• Provide for full function and overseeing the day to day operations of the residential Property Management department.
• Streamline and develop current policies and procedures through to implementation
• Recruit, train, coach and mentor staff
• Grow the business
• Represent the company values with clients, investors, and business partners

• Maintained meticulous processes and systems for portfolio.
• Streamlined property management processes for improved efficiency.
• Investigated and resolved any tenant/landlord complaints.
• Reduced vacancy rates by implementing effective marketing strategies to attract quality tenants.

All aspects of residential Real Estate Office Management.

General Accounts, Trust Accounting both sales & property management, Sales Support, Property Management support, Admin Team Leader. A - Z of Office Administration.

General Accounting

Trust Accounting - Sales & Property Management

Office Management

Commercial Trust Accounting

Administration Support - Commercial Leasing

Administration Support - Commercial Sales

Executive Assistant Support - Director

Working Accross multiple divisions.

Property Management Administration

Sales Administration

Body Corporate Administration

Executive Assistant to Director

OffPlan Inner City Administrator

Reception

Sales Administration

Land Development Residential Sales.