Paula Stevenson
Toongabbie,NSW
Summary
Dedicated administrative assistant with extensive experience in government operations, demonstrating resilience and integrity in all tasks. Proficient in Trim Context, Microsoft Office Suite, and various in-house programs, ensuring efficient workflow and communication. Strong advocate for diversity and open dialogue, actively listening to colleagues and providing exceptional customer support. Committed to continuous learning and improvement, intuitive and happy to suggest new procedures when appropriate.
Overview
36
36
years of professional experience
Work History
Administrative Assistant
NSW Trustee and Guardian - Estate Management
Parramatta
04.2025 - Current
- Processing all Important Documents - Banks Cards, Identification Documents, Certificates and Pension Cards for CSO (Customer Service Officer) and send to Clients.
- Scanning documentation and placing onto Trim and advising CSO by way of EFN (Electronic File Notification) - Trim Document Number and Tracking Number.
- Receiving emails on Outlook and coding them to the correct CSO.
- Placed scanned electronic mail into the correct inbox against CSO's code.
- Processed all physical mail.
Records Officer
NSW Trustee and Guardian - IMT
Parramatta
03.2012 - Current
- Registered and filed physical files.
- Archived physical files and sent off-site for permanent storage and temporary storage.
- Destruction of electronic records and physical files in compliance with State Records Act and GDA28 as well as internal policies and procedures.
- Retrieved physical files from off-site storage, ensuring timely access for internal staff.
- Managed electronic files status changes to reflect accurate record keeping and change management.
- Processed requests received via email and provided excellent customer service.
- Scanned archived files to facilitate digital access for our CSOs to reduce physical storage needs.
- Assisted Manager with file for court. Forensically going through each page and documenting it.
Administration Assistant
RailCorp and StateRail - Central Station
01.1995 - 12.2012
- Ovresaw management of vehicle running sheets to ensure accurate tracking.
- Administered Overtime Forms for efficient staff scheduling and working arrangements.
- Processed local purchase orders and corporate card transactions to support all staff needs.
- Maintained office equipment to ensure operational reliability.
- Managed record-keeping software for State Rail Fire Service as RecFind Administrator.
- Printed STN (Special Train Notices) for Operational Staff (Drivers and Guards).
- Prepared on-time running reports for CountryLink to monitor service performance.
- Assisted with the administration of TravelLink Project where I typed correspondence, answered emails and took minutes and scheduled meetings and attended to all staff needs.
- Assisted Marketing (CountryLink) with collating all documentation to send out to customers.
- CountryLink Receptionist where I assisted customers and performed administrative duties such as updating policy documents and organised and delivered packages.
General Scale Typist
Department of School Education - School Counselling and Special Education
Hurstville
12.1989 - 01.1995
- Prepared letter for children's placement in special schools.
- Maintained School Counsellor's rosters and reported their leave to Manager.
- Advised parents where to take their children (which school) based on their address from our regional map.
- Managed front desk and general public enquiries.
- Desktop Publishing - PageMaker - produced pamphlets and reports.
- Visited Special schools and classes and worked in office with School Counsellor.
Skills
- Customer service
- Records management
- Communication skills
- Problem solving
- Time management
- Attention to detail
- Document management
- Office administration
- Team collaboration
- Microsoft Office Suite
Affiliations
- I am a published children's writer.
- I am an advocate for first aid and WHS and was the one who convinced management within the railways to get defibrillators.
- I love knitting and also am a mother to a cat.
References
References available upon request.
Timeline
Administrative Assistant
NSW Trustee and Guardian - Estate Management
04.2025 - Current
Records Officer
NSW Trustee and Guardian - IMT
03.2012 - Current
Administration Assistant
RailCorp and StateRail - Central Station
01.1995 - 12.2012
General Scale Typist
Department of School Education - School Counselling and Special Education
12.1989 - 01.1995