Paula Sullivan
Carnegie,Victoria
Summary
Motivated retail sales professional, with proven record in providing outstanding customer service with positivity and professionalism.
Overview
21
21
years of professional experience
Work History
Retail Worker
Est Australia
04.2022 - 05.2023
Opened and closed store each day.
Greeted customers, passionately engaging with them regarding the ethos of the product and other artisans within the store.
Completed online sales from timely and efficiently.
Re-stocked floor merchandise, as items were sold and end of day.
Worked closely with owner regarding day to day requirements, solving problems and any customer concerns.
Integration Aide
Education Department, Kew East Primary
03.2008 - 02.2022
Assisted with class based learning for a range of funded students with cerebral palsy, down syndrome, intellectual disability and autism.
Worked within a team to provide and create excellent opportuninties for students with complex needs.
Retail Worker
Est Australia
08.2002 - 08.2007
Please refer to previous description.
Education
Certificate in Catering And Hotel Management
William Angliss CollegeEducation Support Certificate -
Monash University
Melbourne, VIC2007
Certificate in Human Resources
London University, UK1995
High School Diploma -
Star of The Sea Ladies College.
Gardenvale, VIC1983
Skills
Display empathy and understanding to the different needs of customers
Personable and polite communication skills needed to provide a positive experience for customers and to work effectively with colleagues and management
Ability to problem solve through listening, asking relevant questions, breaking down the solutions and an overall sense of calm and patience
Enthusiasm and passion for the product I am selling
Technical skills, including experience in POS, processing online orders from receiving initial emails, processing orders and organising Australia Post and Courier deliveries in a timely manner
Merchandising skills, providing a neat, creative and easy space for a smooth and enjoyable customer experience
Additional Information
From 1990 to 2000 I worked and studied in the UK, mainly in the customer service industry. I was fortunate to experience working for Wolford, managing their department at Harvey Nichol's in Knightsbridge, achieving the highest sales for Wolford within the UK and closest percentage to target sales. I also travelled to Austria for training and to visit their factory. From there I moved onto managing two clothing stores for EAST clothing, UK, for their Chelsea and Kings Road stores. It was an exciting and valuable time providing me with vast experience in the retail sector. During my final two years living in London, I worked for Regis Serviced Offices as an Assistant Manager, providing a high quality service for our clients.
Timeline
Retail Worker
Est Australia
04.2022 - 05.2023
Integration Aide
Education Department, Kew East Primary
03.2008 - 02.2022
Retail Worker
Est Australia
08.2002 - 08.2007
Certificate in Catering And Hotel Management
Education Support Certificate -
Monash University
Certificate in Human Resources
High School Diploma -
Star of The Sea Ladies College.
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