Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

paula Thorpe

Port Lincoln,SA

Summary

Proven leader in streamlining operations at Nu View Aluminium Windows, Doors & Glass, adept at enhancing productivity through organizational leadership and effective communication. Skilled in office management and customer service, I significantly improved team efficiency and client satisfaction. Leveraging project management and relationship-building abilities, I contributed to strategic planning and policy development, driving operational excellence.

Driven and organized, with knack for optimizing office workflows and enhancing team productivity. Possesses in-depth knowledge of administrative processes and operational systems, coupled with strong communication and problem-solving skills. Dedicated to streamlining operations and contributing to more efficient and effective workplace.

Experienced operations professional prepared for leadership in office management. Proven ability to streamline processes, enhance productivity, and improve team collaboration. Strong focus on driving results, managing resources, and adapting to evolving needs. Skills include efficient workflow management, conflict resolution, and strategic planning. Reliable and results-driven with commitment to excellence.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Office Operations Manager

Nu View Aluminium Windows, Doors & Glass
04.2021 - Current
  • Streamlined office processes by implementing new management software and organizing staff training sessions.
  • Acted as liaison between upper management and staff members, facilitating open communication channels across hierarchical levels for increased efficiency.
  • Contributed to the development of long-term strategic goals for the organization by participating in management planning sessions and providing valuable input on operational matters.
  • Evaluated employee performance through regular reviews, providing constructive feedback to promote professional growth.
  • Coordinated staff scheduling to ensure adequate coverage during peak hours and reduce overtime expenses.
  • Managed budget allocation for various departments, ensuring optimal resource utilization and cost savings.
  • Improved communication within the team through regular meetings, fostering a collaborative work environment.
  • Conducted periodic audits of office procedures to identify inefficiencies or redundancies that could be addressed for improved productivity.
  • Handled confidential information professionally and discreetly, ensuring compliance with data privacy regulations and company policies.
  • Organized company events and team building activities to foster a positive company culture and boost morale.
  • Implemented an efficient filing system, reducing document retrieval time and enhancing overall workflow.
  • Negotiated with vendors to secure competitive pricing on office supplies and equipment purchases.
  • Oversaw facility maintenance tasks, ensuring a clean, safe, and productive working environment for all employees.
  • Assisted with recruitment efforts by screening candidates, scheduling interviews, and managing the onboarding process for new hires.
  • Collaborated with other department heads to identify areas of improvement in cross-functional processes.
  • Implemented policies that ensured compliance with industry regulations while promoting transparency in daily operations.
  • Developed comprehensive training programs for new hires, reducing onboarding time and increasing employee retention rates.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Reported issues to higher management with great detail.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reduced operational risks while organizing data to forecast performance trends.

Office Manager

K&KCooling Solutions Pty Ltd
01.2019 - 05.2021
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
  • Improved team morale and cohesion with regular team-building activities and open communication channels.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Increased customer satisfaction by developing effective client feedback system that led to service improvements.
  • Implemented comprehensive training program for new hires, improving their integration into team and productivity.
  • Optimized office space utilization, leading to more efficient and productive work environment.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Spearheaded community outreach initiatives, improving company's local reputation and engagement.
  • Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Launched quality assurance practices for each phase of development

Fresh Produce Department Manager

Drakes Supermarkets
02.2013 - 02.2019
  • Ensured accurate pricing and signage, maintaining compliance with company guidelines and regulations.
  • Addressed customer inquiries promptly, providing knowledgeable guidance on product selection and usage recommendations.
  • Successfully managed seasonal transitions within the department, offering a diverse range of products yearround.
  • Oversaw daily maintenance tasks such as cleaning, trimming, watering plants, ensuring an appealing shopping environment for customers at all times.
  • Developed strong vendor relationships for consistent product availability and competitive pricing.
  • Streamlined department processes for increased efficiency and productivity.
  • Implemented creative merchandising strategies, resulting in increased sales and profitability.
  • Reduced waste and shrinkage by implementing proper inventory management techniques.
  • Coordinated with other departments for cross-merchandising opportunities, increasing visibility of produce offerings throughout the store.
  • Responded proactively to market trends by introducing new products or modifying existing offerings accordingly.
  • Enhanced customer satisfaction by providing exceptional product quality and freshness.
  • Established performance metrics for staff members, regularly reviewing progress toward individual goals as well as overall department objectives.
  • Maximized use of available space through effective layout planning and product placement strategies in the department area.
  • Collaborated with store management to achieve overall store goals and targets.
  • Maintained accurate records of employee schedules, time-off requests, payroll submissions for efficient workforce management.
  • Conducted regular staff training sessions to ensure proper handling of produce items and compliance with food safety standards.
  • Managed department budget, optimizing expenses for maximum return on investment.
  • Fostered a positive work environment, leading to high employee morale and retention.
  • Led team meetings to communicate updates on company policies or initiatives while promoting open dialogue among staff members for continuous improvement.
  • Coached and mentored new team members.
  • Assisted customers with produce questions.
  • Maintained produce area and kept produce storage area clean and sanitary.
  • Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
  • Planned attractive produce displays, using color and texture to enhance.
  • Maintained produce display, and prep and storage areas in clean and orderly condition.
  • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
  • Selected items for specials and marked down items to reduce losses.
  • Purchased produce following guidelines of marketing plan.
  • Kept department equipment in working order and advised general manager of equipment repair or replacement needs.
  • Orchestrated performance-oriented environment by closely supporting team members.
  • Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
  • Established team priorities, maintained schedules and monitored performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Leveraged data and analytics to make informed decisions and drive business improvements.

Education

Certificate 4 Business Management

Drakes Foodland

Certificate 4 Leadership And Management

Drakes Foodland
2018

Port Lincoln High School
Port Lincoln
1999

Skills

  • Organizational leadership
  • Office administration
  • Staff training
  • Document management
  • Facilities management
  • Human resources
  • Meeting coordination
  • Contract administration
  • Supply coordination
  • Correspondence management
  • Software updating
  • Budget reporting
  • Customer service
  • Clear oral/written communication
  • Organizational skills
  • Relationship building
  • Customer relations
  • Employee supervision
  • Data entry
  • Office management
  • Operations management
  • Training and coaching
  • Scheduling and calendar management
  • Payroll processing
  • Staff management
  • Scheduling
  • Team supervision
  • Account reconciliation
  • Inventory control
  • Staff hiring
  • Administrative support
  • Project management
  • Conflict management
  • Mail handling
  • Documentation and control
  • Report writing
  • Workflow optimization
  • Compliance monitoring
  • Team bonding
  • Policy implementation
  • Performance improvement
  • Technical support
  • Event coordination
  • Credit and collections
  • Policy and procedure modification
  • Business administration
  • Report preparation
  • Meeting planning
  • Information protection
  • Policy development
  • Regulatory compliance
  • Budget administration
  • Travel coordination
  • Presentation design
  • Senior leadership support
  • Banking operations
  • Office management software
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Team leadership
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Customer service management

Certification

Certificate 4 in leadership and management

Certificate 4 in business management

Mental health first aid

Timeline

Office Operations Manager

Nu View Aluminium Windows, Doors & Glass
04.2021 - Current

Office Manager

K&KCooling Solutions Pty Ltd
01.2019 - 05.2021

Fresh Produce Department Manager

Drakes Supermarkets
02.2013 - 02.2019

Certificate 4 Business Management

Drakes Foodland

Certificate 4 Leadership And Management

Drakes Foodland

Port Lincoln High School

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paula Thorpe