Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Paula Torres Munoz

Melbourne,Australia

Summary

  • I am a dedicated, passionate, responsible and organized person. Also, I am very enthusiastic and curious about everything, I have great interpersonal skills, I enjoy working in a team due to it helps me to learn new methods how to do a task quickly with good performance. I am keen and willing to learn and develop new skills. Reliable and available, I am always looking forward to new responsibilities within a wide range of employment areas. I have an active and dynamic approach to work, and I like getting things done.

Overview

8
8
years of professional experience

Work History

Social Support Worker

MABLE
09.2023 - Current
  • Promoted community integration by providing extensive physical, emotional and social support.
  • Facilitated group sessions among peers facing similar medical challenges to promote social support and shared experiences among participants.
  • Educated clients on the importance of self-care strategies like exercise, nutrition, sleep hygiene, and social support networks for optimal mental health functioning.
  • Adapted intervention strategies to address the unique needs of each family, considering factors such as cultural background, mental health status, and social support systems.
  • Assisted clients in identifying and addressing barriers to treatment, such as transportation challenges or lack of social support.
  • Aided patients'' emotional well-being through active listening, empathy, and provision of psychosocial support resources when necessary.
  • Offered patients emotional and social support by listening, reading and playing non-strenuous games.
  • Collaborated across disciplines to coordinate disposition, referral and psychosocial support needs.
  • Assisted clients in achieving personal goals by providing physical, emotional, and social support tailored to their needs.

Barista/Sales Assistant

Ritmo Drive Thru
10.2022 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Chef De Partie

Melbourne Public Bar
07.2022 - 06.2023
  • Optimized kitchen workflow by delegating tasks according to individual strengths, resulting in faster ticket times during peak hours.
  • Maintained high levels of sanitation and cleanliness, adhering to strict health code regulations and ensuring a safe working environment.
  • Participated in regular menu tastings with ownership and management to evaluate dishes for flavor balance, presentation, and ingredient quality.
  • Enhanced guest satisfaction by creating innovative and visually appealing dishes using fresh, local ingredients.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.

Shift Leader / Cook

Guzman y Gomez (Mexican Restaurant)
03.2021 - 09.2022
  • Providing direction to workers, managing time-off requests, training new employees, ensuring health and safety standards.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Completed cash and credit card transactions accurately using POS software.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Improved team productivity by implementing efficient scheduling and task delegation methods.

Chef de Partie

Melbourne Public Bar
02.2021 - 10.2021
  • Preparing and cooking high-quality dishes, assisting with food preparation, managing health and safety.
  • Provided support in all areas of the kitchen as needed, demonstrating versatility and adaptability under pressure.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Maintained well-organized mise en place to keep work consistent.
  • Operated all kitchen equipment safely to prevent injuries.
  • Rotated stock to use items before expiration date.
  • Contributed to a positive kitchen atmosphere through effective communication and collaboration with team members.
  • Reduced food waste by carefully monitoring inventory levels and adjusting orders accordingly.
  • Ensured consistent dish quality by closely adhering to recipe guidelines and presentation standards.
  • Managed inventory efficiently, rotating stock to ensure freshness while minimizing spoilage or waste.
  • Collaborated with fellow chefs de partie to create daily specials, showcasing culinary creativity and diversity.
  • Mentored junior team members, fostering growth through skill development and encouragement of creative experimentation in the kitchen environment.
  • Modernized work processes to reduce guest wait times and boost daily output.
  • Developed full, tasting and special events menus to meet establishment needs and maintain strong customer levels.

Chef de partie/ Breakfast

Garrett Hospitality Prendiville group-Hotel Rottnest - Samphire Rottnest
10.2020 - 02.2021
  • Preparing and cooking high-quality dishes, assisting with food preparation, managing health and safety.
  • Provided support in all areas of the kitchen as needed, demonstrating versatility and adaptability under pressure.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Demonstrated strong multitasking abilities, managing multiple stations during busy service periods.
  • Maintained well-organized mise en place to keep work consistent.
  • Operated all kitchen equipment safely to prevent injuries.
  • Rotated stock to use items before expiration date.
  • Complied with portion and serving sizes as per restaurant standards.
  • Reduced food waste by carefully monitoring inventory levels and adjusting orders accordingly.
  • Plated meals paying special attention to garnishes and overall presentation.
  • Improved customer satisfaction by attentively addressing dietary restrictions and special requests.
  • Managed inventory efficiently, rotating stock to ensure freshness while minimizing spoilage or waste.
  • Assisted in staff training, developing strong teamwork and consistency in dish preparation.

Café Assistant

Ticos Deer park
07.2020 - 10.2020
  • Preparing and serving beverages, cleaning work areas, taking customer orders.
  • Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
  • Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Supported daily operations by performing cash handling responsibilities accurately and efficiently.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Cook

Souvlaki GR
04.2020 - 08.2020
  • Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
  • Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
  • Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
  • Placed orders to restock items before supplies ran out.
  • Inspected freezer and refrigerator daily to check and maintain proper temperatures.
  • Enhanced customer satisfaction by consistently delivering high-quality meals in a timely manner.
  • Trained and mentored new cooks, resulting in increased productivity and improved teamwork within the kitchen staff.
  • Maintained well-organized mise en place to keep work consistent.
  • Handled high-pressure situations calmly and professionally, maintaining focus on completing tasks efficiently without compromising quality.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Supported overall restaurant success through cross-training in various positions when necessary to provide adequate coverage during busy times.
  • Contributed to positive workplace culture by fostering open communication among team members and addressing issues proactively before they escalated.

Coffee Maker

In A Rush - Fed Square
03.2020 - 04.2020
  • Conducted regular equipment maintenance checks, reducing downtime due to malfunctions or repairs.
  • Assisted in menu development, incorporating seasonal ingredients for fresh and innovative offerings.
  • Demonstrated expertise in Latte Art creation, elevating presentation standards for specialty drinks.
  • Maintained a clean and organized work environment, adhering to health and safety standards.
  • Developed strong rapport with customers through friendly service and personalized beverage recommendations.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality coffee beverages.

Chef de Partie

Melbourne Public Bar
04.2019 - 03.2020
  • Provided support in all areas of the kitchen as needed, demonstrating versatility and adaptability under pressure.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Demonstrated strong multitasking abilities, managing multiple stations during busy service periods.
  • Maintained well-organized mise en place to keep work consistent.
  • Operated all kitchen equipment safely to prevent injuries.
  • Rotated stock to use items before expiration date.
  • Contributed to a positive kitchen atmosphere through effective communication and collaboration with team members.
  • Complied with portion and serving sizes as per restaurant standards.
  • Prepared items for roasting, sautéing, frying, and baking.
  • Maintained high standards of cleanliness and organization, ensuring a safe and efficient workspace.
  • Reduced food waste by carefully monitoring inventory levels and adjusting orders accordingly.

Cleaner

Sharman Property Services PTY
10.2017 - 11.2018
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.

Administrative assistant

Salgado Melendez y Asociados
04.2016 - 04.2017
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Responded to inquiries from callers seeking information.
  • Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
  • Created and updated records and files to maintain document compliance.
  • Sorted, opened, and routed mail and deliveries to meet business requirements.
  • Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
  • Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
  • Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Reduced errors in documentation by meticulously proofreading and editing written materials.
  • Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Offered technical support and troubleshot issues to enhance office productivity.

Education

Diploma - Hospitality Administration And Management

Pax
Melbourne, VIC
12.2021

Certificate IV - Culinary Arts

Pax
Melbourne, VIC
06.2020

Certificate III - Culinary Arts

Pax
Melbourne, VIC
12.2019

Diploma - Business Administration And Management

Servicio Nacional De Aprendizaje SENA
Colombia
03.2016

Skills

  • Cleaning
  • Customer Service
  • Inventory Stocking
  • Site clearing
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Money Handling
  • Cash handling and management
  • Cash Register Operation
  • Written and verbal communication
  • Order Taking
  • Professionalism and Courtesy
  • Basic Math Competence
  • Payment Processing
  • Issue Resolution
  • POS system operations
  • Staff Training
  • ID Verification
  • Inventory Management

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

Social Support Worker

MABLE
09.2023 - Current

Barista/Sales Assistant

Ritmo Drive Thru
10.2022 - Current

Chef De Partie

Melbourne Public Bar
07.2022 - 06.2023

Shift Leader / Cook

Guzman y Gomez (Mexican Restaurant)
03.2021 - 09.2022

Chef de Partie

Melbourne Public Bar
02.2021 - 10.2021

Chef de partie/ Breakfast

Garrett Hospitality Prendiville group-Hotel Rottnest - Samphire Rottnest
10.2020 - 02.2021

Café Assistant

Ticos Deer park
07.2020 - 10.2020

Cook

Souvlaki GR
04.2020 - 08.2020

Coffee Maker

In A Rush - Fed Square
03.2020 - 04.2020

Chef de Partie

Melbourne Public Bar
04.2019 - 03.2020

Cleaner

Sharman Property Services PTY
10.2017 - 11.2018

Administrative assistant

Salgado Melendez y Asociados
04.2016 - 04.2017

Diploma - Hospitality Administration And Management

Pax

Certificate IV - Culinary Arts

Pax

Certificate III - Culinary Arts

Pax

Diploma - Business Administration And Management

Servicio Nacional De Aprendizaje SENA

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