Paula Walker

Current portfolio comprises five large Vertical Village sites, including two dedicated youth services, delivering clinical and operational oversight across complex disability supports.

• Provide strategic oversight of service delivery across a multi site portfolio supporting youth and adults with complex physical, psychosocial and trauma related disabilities, accountable for financial performance, clinical governance, safeguarding and participant outcomes.

• Lead strategic performance across sites, ensuring alignment to NDIS Practice Standards, organisational risk frameworks and growth objectives.

• Hold oversight of safeguarding frameworks, restrictive practice governance, incident management and mandatory reporting obligations, ensuring timely escalation, investigation integrity and regulatory compliance.

• Maintain organisational accountability for compliance reporting, audit readiness and quality assurance processes, strengthening risk mitigation and regulatory assurance across services.

• Establish and integrate new Vertical Villages, leading workforce planning, recruitment, onboarding and service mobilisation, embedding governance and operational frameworks from commencement.

• Optimise workforce modelling and roster structures to improve cost control, frontline efficiency and safe staffing ratios across complex environments.

• Partner cross functionally with Growth, Property, People and Culture, PMO and Compliance to drive expansion, performance improvement and structured change initiatives.

• Maintain strategic oversight of budgets, forecasting and trend analysis, providing data driven insights to inform business planning and sustainability.

• Build strong, trusted stakeholder relationships across families, support coordinators, allied health and external agencies, strengthening referral pathways, collaboration and service reputation.

• Drive continuous improvement initiatives to enhance operational performance, strengthen compliance culture and improve participant experience.

• Foster a clinically informed, safeguarding focused and person centred culture aligned with organisational values, reinforcing high quality outcomes and sustainable service growth.

Led and managed a portfolio of eight accommodation properties, including a site with embedded nursing supports and a multidisciplinary workforce of support workers and registered nurses. Accountable for operational performance, clinical oversight, safeguarding and financial sustainability across all services.

• Oversee a $16M operational budget, aligning workforce modelling and roster structures to SIL funding to optimise efficiency, cost control and service viability.

• Provide leadership across complex care environments, integrating nursing and disability supports to ensure safe, clinically informed service delivery.

• Maintain governance oversight of service agreements, ensuring participant outcomes are achieved within funding parameters and regulatory requirements.

• Develop and strengthen strategic relationships with internal and external stakeholders to enhance funding access, resource allocation and referral pathways.

• Advocate for participants to secure appropriate funding and supports aligned to their Supported Independent Living goals and assessed needs.

• Foster collaborative partnerships with participants, families and support networks to support transparency, issue resolution and high quality service outcomes.

• Proactively identify operational and clinical risks, implementing preventative and corrective strategies to mitigate impact.

• Lead safeguarding, safety and security frameworks to protect participant wellbeing and uphold duty of care obligations.