Paula Willing
Canberra,ACT
Summary
Dynamic and detail-oriented Liaison Officer with a proven track record of enhancing business operations through effective coordination between internal and external stakeholders. Expertise in streamlining processes, resolving complex issues, and fostering clear communication channels. Strong background in security management, overseeing safety protocols, and leading security teams to maintain a secure environment while swiftly responding to incidents. Recognized for reliability, adept conflict resolution skills, and a commitment to achieving organizational security objectives through proficient risk assessment and strategic use of security technology.
Overview
9
9
years of professional experience
Work History
Security Supervisor
Securitas
Canberra, ACT
02.2024 - Current
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Conduct security screening of individuals using hand-held wands, ensuring correct technique, safety, and professional conduct.
- Train and mentor staff on screening procedures, including the correct use and maintenance of hand-held detectors.
- Complete incident, screening, and shift reports accurately and on time.
Rostering Liaison Officer
CERTIS Security
Canberra, ACT
06.2022 - 02.2024
- Liaised between internal departments and external partners to promote efficient communication and collaboration.
- Facilitated meetings and conferences between various parties, enabling better collaboration and efficient decision-making.
- Collaborated with other departments, identifying and addressing areas needing improvement.
- Monitored and reported on progress of liaison initiatives, providing feedback to stakeholders.
- Helped create communication plans and strategies for stakeholders, delivering materials and documentation when needed.
- Evaluated customer needs and feedback to drive product and service improvements.
- Gathered, organized and input information into digital database.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Amazon AWS Security Guard
Securitas Australia
Canberra, ACT
12.2021 - 06.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Mobile Patrol and Residential Security
Securitas Australia
ANU Canberra, ACT
12.2021 - 06.2022
- Greeted Students professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Examined doors, windows and gates to verify security.
- Investigated suspicious activities and persons to maintain security of premises.
- Responded quickly to emergency situations to assess and deflect issues.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Logistics Worker
IKEA
Canberra
02.2018 - 02.2022
- Supported senior company leaders by delivering reports outlining performance to drive process improvements.
- Worked well in a team setting, providing support and guidance.
- Built long-term relationships due to prompt and courteous service.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
- Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Sales Assistant
Rockmans Tuggeranong
Canberra
11.2016 - 07.2017
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Education
Certificate IV - Government Security
Australian Forensic Services
Canberra, ACT11-2025
Certificate IV - Risk Analysis
Australian Forensic Services
Romania11-2025
English Foreign Languages Bilingual Program - Year 12
Dr Ioan Mesota College
Romania12.2015
High School Diploma -
Andrei Barseanu” National Economic College
Romania12.2013
Skills
- Team leadership
- Staff management
- Security personnel training
- Safety and security procedures
- Staffing and scheduling
- Skilled in conflict resolution
- Report analysis
- Relationship building and management
- Security management
Timeline
Security Supervisor
Securitas
02.2024 - Current
Rostering Liaison Officer
CERTIS Security
06.2022 - 02.2024
Amazon AWS Security Guard
Securitas Australia
12.2021 - 06.2022
Mobile Patrol and Residential Security
Securitas Australia
12.2021 - 06.2022
Logistics Worker
IKEA
02.2018 - 02.2022
Sales Assistant
Rockmans Tuggeranong
11.2016 - 07.2017
English Foreign Languages Bilingual Program - Year 12
Dr Ioan Mesota College
High School Diploma -
Andrei Barseanu” National Economic College
Certificate IV - Government Security
Australian Forensic Services
Certificate IV - Risk Analysis
Australian Forensic Services