Paula Antonella Ortigoza
Sydney,NSW
Summary
Driven Barista with proven expertise in customer service and team leadership, honed at Saluti Cafe by Novella. Excelled in maintaining high standards of cleanliness and safety, enhancing customer experiences even during peak times. Skilled in espresso machine operation and POS systems, contributing to significant performance improvements and positive team dynamics.
Overview
15
15
years of professional experience
Work History
Barista
Saluti Cafe by Novella
06.2020 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- In charge of closing and opening and managing the cafe
Waiter
Twin Creeks Golf & Country Club
Luddenham, NSW
01.2021 - 09.2021
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Waiter
Lakeside Restaurant Regatta
Penrith, NSW
06.2021 - 07.2021
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Barista
How the Focaccia
Milperra, NSW
10.2013 - 12.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Childcare Educator
KU Children Services
Liverpool, NSW
02.2013 - 04.2013
- Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
- Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
- Collaborated with parents to address individual child needs and discuss progress reports regularly.
- Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.
- Communicated with parents and other staff about student progress.
- Established a safe, secure, and inclusive classroom setting where all children felt welcomed and valued.
- Promoted positive reinforcement techniques, fostering a nurturing learning environment for all children.
Bari
Coffee Blenders
Sydney Olympic Park, NSW
10.2012 - 01.2013
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Barista
Casa Del Dolce
Fairfield, NSW
09.2010 - 10.2012
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Retail Worker
Sport First
Fairfield, NSW
09.2009 - 09.2010
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered questions about store policies and addressed customer concerns.
Education
Certificate I - Beauty
Lash&brow Avenue
Narellan, NSW04.2024
Certificate III - Children Services
H&H Accredited Training Australasia Inc
Granville, NSW01.2013
Certificate I - Retail Operations
Mary MacKillop College
Wakeley, NSW11.2008
Year 12 Hsc -
Mary MacKillop College
Wakeley, NSW2008
Skills
Friendly and outgoing
Team Player
Cash Handling
Opening and closing duties
Active listener
Cleanliness
Exceptional customer service
Team Leadership
Adaptive and creative
Order Taking
Cash Register Operation
Espresso machine operation
Safe Food Handling
Beverage Preparation
Excellent memory
Safe Food Handling Practices
POS Systems
Food Preparation
Menu Memorization
Hospitality service expertise
POS System Operation
Coffee machinery
Professional Demeanor
Coffee expertise
Inventory Management
Performance Improvement
New Hire Training
Drink customization
Espresso preparation
Up-selling
Food Running
FLUENT IN LANGUAGE
Sales expertise
Smoothie making
Retail Management
Table setting knowledge
Attention to Detail
Timeline
Waiter
Lakeside Restaurant Regatta
06.2021 - 07.2021
Waiter
Twin Creeks Golf & Country Club
01.2021 - 09.2021
Barista
Saluti Cafe by Novella
06.2020 - Current
Barista
How the Focaccia
10.2013 - 12.2020
Childcare Educator
KU Children Services
02.2013 - 04.2013
Bari
Coffee Blenders
10.2012 - 01.2013
Barista
Casa Del Dolce
09.2010 - 10.2012
Retail Worker
Sport First
09.2009 - 09.2010
Certificate I - Beauty
Lash&brow Avenue
Certificate III - Children Services
H&H Accredited Training Australasia Inc
Certificate I - Retail Operations
Mary MacKillop College
Year 12 Hsc -
Mary MacKillop College