Summary
Overview
Work History
Education
Skills
Timeline
Barista

Paula Antonella Ortigoza

Sydney,NSW

Summary

Driven Barista with proven expertise in customer service and team leadership, honed at Saluti Cafe by Novella. Excelled in maintaining high standards of cleanliness and safety, enhancing customer experiences even during peak times. Skilled in espresso machine operation and POS systems, contributing to significant performance improvements and positive team dynamics.

Overview

15
15
years of professional experience

Work History

Barista

Saluti Cafe by Novella
06.2020 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • In charge of closing and opening and managing the cafe

Waiter

Twin Creeks Golf & Country Club
01.2021 - 09.2021
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.

Waiter

Lakeside Restaurant Regatta
06.2021 - 07.2021
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.

Barista

How the Focaccia
10.2013 - 12.2020
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.

Childcare Educator

KU Children Services
02.2013 - 04.2013
  • Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
  • Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
  • Collaborated with parents to address individual child needs and discuss progress reports regularly.
  • Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.
  • Communicated with parents and other staff about student progress.
  • Established a safe, secure, and inclusive classroom setting where all children felt welcomed and valued.
  • Promoted positive reinforcement techniques, fostering a nurturing learning environment for all children.

Bari

Coffee Blenders
10.2012 - 01.2013
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.

Barista

Casa Del Dolce
09.2010 - 10.2012
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Retail Worker

Sport First
09.2009 - 09.2010
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Answered questions about store policies and addressed customer concerns.

Education

Certificate I - Beauty

Lash&brow Avenue
Narellan, NSW
04.2024

Certificate III - Children Services

H&H Accredited Training Australasia Inc
Granville, NSW
01.2013

Certificate I - Retail Operations

Mary MacKillop College
Wakeley, NSW
11.2008

Year 12 Hsc -

Mary MacKillop College
Wakeley, NSW
2008

Skills

Friendly and outgoing

Timeline

Waiter

Lakeside Restaurant Regatta
06.2021 - 07.2021

Waiter

Twin Creeks Golf & Country Club
01.2021 - 09.2021

Barista

Saluti Cafe by Novella
06.2020 - Current

Barista

How the Focaccia
10.2013 - 12.2020

Childcare Educator

KU Children Services
02.2013 - 04.2013

Bari

Coffee Blenders
10.2012 - 01.2013

Barista

Casa Del Dolce
09.2010 - 10.2012

Retail Worker

Sport First
09.2009 - 09.2010

Certificate I - Beauty

Lash&brow Avenue

Certificate III - Children Services

H&H Accredited Training Australasia Inc

Certificate I - Retail Operations

Mary MacKillop College

Year 12 Hsc -

Mary MacKillop College

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Paula Antonella Ortigoza