Paula Daniela Nino Valbuena
Waterloo,Australia
Summary
Dynamic restaurant manager with proven success at Yo-Chi, excelling in inventory management and team leadership. Renowned for exceptional customer service and agility under pressure, I foster a positive work environment while ensuring compliance with food safety regulations. Skilled in budgeting and enhancing operational efficiency, I consistently achieve high guest satisfaction.
Overview
7
7
years of professional experience
Work History
Restaurant Manager
Yo-Chi
Sydney, Australia
06.2023 - Current
- Oversaw inventory management and ordered ingredients to maintain stocked freezers, fridges, and pantry.
- Managed daily restaurant operations, including scheduling, budgeting, and inventory control.
- Conducted weekly team meetings to address performance issues and deliver constructive feedback.
- Checked with guests for feedback on food quality, resolved issues, and replenished beverages.
- Delegated tasks to staff while setting priorities and establishing goals.
- Trained new employees to perform duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Sales Assistant
PRICELINE
Sydney, Australia
12.2021 - 06.2023
- Registered drawers and resolved cash overages and shortages.
- Interacted with customers to provide exceptional service.
- Received, organized stock, and committed invoices efficiently.
- Processed ticket changes during promotional events.
- Handled cash transactions accurately and securely.
- Generated end-of-day reports and managed closing procedures.
- Maintained office equipment in operational condition with adequate supplies.
- Ensured cleanliness and organization of workspace at all times.
Assistant Restaurant Manager
Guzman and Gomez
Sydney, Australia
11.2018 - 06.2023
- Hired, trained, and scheduled staff to ensure optimal performance.
- Supervised daily activities of restaurant team to enhance productivity.
- Led initiatives to foster a positive work environment and address employee concerns.
- Resolved customer complaints promptly, maintaining high service standards.
- Monitored dining experience, ensuring guest satisfaction at all levels.
- Oversaw budgeting and managed cash flow, profits, and expenses efficiently.
- Ensured compliance with food safety regulations to uphold sanitation standards.
- Conducted health and safety audits, enforcing policies for safe food handling.
Education
Greenwich
Sydney, Australia05.2025
AICE College
Sydney, Australia04.2018
Skills
- Agility and adaptability
- Time management
- Multitasking
- Customer service
- Integrity and responsibility
- Approachability
- Quick learning
- Efficiency under pressure
- Active listening
References
- Katalina Londoño, +61 426 810 624, Manager
- Fernando Cabral, +61 414 372 174
- Yucando, +61 430 213 313
Personal Information
- Date of Birth: 04/25/99
- Gender: Female
- Nationality: Colombian
Languages
English
Professional
References
References available upon request.
Timeline
Restaurant Manager
Yo-Chi
06.2023 - Current
Sales Assistant
PRICELINE
12.2021 - 06.2023
Assistant Restaurant Manager
Guzman and Gomez
11.2018 - 06.2023
Greenwich
AICE College
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