Summary
Overview
Work History
Skills
ADDITIONAL INFORMATION
Certification
Timeline
Generic

Paula Maree Neowhouse

Sydney,Australia

Summary

Senior Support Worker with 15 years of experience in mental health and disability support. Expertise in Positive Behavior Support, crisis intervention, and compliance with NDIS Practice Standards. Proven leadership in team supervision and safeguarding practices. Committed to empowering individuals while ensuring safety and dignity.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Senior Support Worker (Mental Health, Challenging Behaviors & Restrictive Practices)

Achieve Australia
North Ryde
01.2023 - Current
  • Led team of support workers, delivering specialized training in crisis intervention and trauma-informed care.
  • Collaborated with multidisciplinary teams to enhance service delivery and outcomes.
  • Provided high-quality, person-centered support for residents in High-Dependency Unit with complex diagnoses.
  • Implemented Positive Behavior Support strategies, ensuring compliance with NDIS guidelines.
  • Utilized trauma-informed approaches to assist clients experiencing severe behaviors of concern.
  • Responded to critical incidents using de-escalation and MAPA strategies to maintain safety.
  • Maintained comprehensive documentation to ensure compliance with regulatory standards.
  • Facilitated client transitions by promoting skill-building and resilience through structured programs.

Mental Health Worker

TMAC Smiths Hall
Rozelle
  • Delivered crisis intervention and de-escalation support to clients in need.
  • Facilitated client transitions from crisis care to stable housing and rehabilitation, enhancing mental health outcomes.
  • Collaborated with drug and alcohol support services to develop effective harm minimization and rehabilitation strategies.
  • Provided individualized and group support to promote recovery and community integration.
  • Collaborated with psychiatrists and medical professionals to ensure optimal client care.
  • Provided crisis intervention services in emergency situations.

Disability Support Worker

Kirinari Community Services
Blue Mountains
  • Provided targeted support for clients with intellectual disabilities, schizophrenia, autism, and complex behavioral needs.
  • Implemented alternatives to restrictive practices, decreasing behavioral incidents and promoting client independence.
  • Delivered personal care and medication management while adhering to NDIS standards and person-centered care principles.
  • Advocated for clients' rights, ensuring dignity, autonomy, and access to community resources.
  • Encouraged skill development for everyday life to foster client independence.
  • Assisted clients in achieving individual goals through tailored support strategies.

Residential Care Worker (Long-term Accommodation & Respite care)

Department of Community services
Sydney
  • Delivered 24/7 crisis support for at-risk youth facing homelessness and trauma.
  • Developed individual care plans to address unique needs of each resident.
  • Monitored health conditions, reporting significant changes to medical staff promptly.
  • Educated residents on personal hygiene practices to promote well-being.
  • Managed medication administration in alignment with established protocols.
  • Encouraged social interaction through organized activities and events.
  • Maintained detailed records of client progress and services rendered.
  • Collaborated with healthcare professionals to ensure comprehensive quality care.

Skills

  • Positive behavior support and crisis intervention
  • Trauma-informed care and mental health support
  • Risk assessment and safeguarding
  • Leadership and team supervision
  • Compliance with NDIS and care standards
  • Training and mentoring staff
  • Medication administration and management
  • Behavioral incident reporting
  • Client advocacy
  • Team collaboration
  • Individualized care planning
  • Personal care assistance
  • Records maintenance
  • Crisis intervention
  • Trauma-informed care
  • Positive behavior support

ADDITIONAL INFORMATION

  • Availability: Full-time/Part-time (24/7)
  • Driving License: Full unrestricted Australian driver’s license

Certification

  • CPI Nonviolent Behavior Intervention and De-escalation Certificate
  • Ligature training
  • WWCC
  • NDISWC
  • Police check
  • De-escalation training
  • First aid and CPR certificate

Timeline

Senior Support Worker (Mental Health, Challenging Behaviors & Restrictive Practices)

Achieve Australia
01.2023 - Current

Mental Health Worker

TMAC Smiths Hall

Disability Support Worker

Kirinari Community Services

Residential Care Worker (Long-term Accommodation & Respite care)

Department of Community services

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Paula Maree Neowhouse