PAULANI WINITANA
Mareeba,Australia
Summary
Community Services
Versatile and achievement-oriented worker with a proven track record at ROPER GULF REGIONAL COUNCIL, excelling in roles requiring cultural sensitivity and community engagement. Demonstrated expertise in financial accounting and a commitment to maintaining high safety standards. Renowned for enhancing client advocacy and community relations, leveraging strong communication skills and multicultural awareness to achieve exceptional outcomes. Skilled in public safety, with experience as Night Patrol Officers. Possess strong communication, critical thinking, and problem-solving skills to effectively address community concerns and crime prevention. Have made significant impact in previous roles through successful community engagement initiatives and reducing crime rates. Demonstrated ability to work under pressure, make quick decisions in challenging situations, and maintain high standards of integrity and professionalism. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
18
18
years of professional experience
1
1
Certification
Work History
FARMHAND
Milliner Farms
Dimbulah, QLD
02.2023 - 04.2025
- Harvested and packed limes efficiently, ensuring quality and consistency.
- Collected and prepared limes for shipment, maintaining high standards of quality.
- Picked and packaged limes, adhering to industry quality standards.
Farmhand
Stewart Bro Farm
Biboorha, QLD
12.2024 - 01.2025
- Harvested and packaged mangoes efficiently.
- Collected and prepared mangoes for distribution.
- Picked and packed mangoes for shipment.
NIGHT PATROL SUPERVISOR
ROPER GULF REGIONAL COUNCIL
Borroloola, NT
01.2016 - 12.2017
- Supervisory Requirements were my main position as Night Patrol Supervisor
- Maintaining a safe environment for my staff as well as my clients was the main role
- Documenting clients' reasons for requiring services such as Domestic Violence or Alcohol fueled violence were also a main part of this position
- Understanding and removing clients due to the unsafety of the client was the main role
- Cultural/Religious understanding was a major achievement as without this skill my position in this role would not have been successful
- Served as a liaison between the department and community members in order to maintain positive relationships.
- Supervised night patrols, ensuring a safe environment for staff and clients.
- Documented clients' reasons for requiring services, such as domestic violence or alcohol-related incidents.
- Served as a liaison between the department and community members to maintain positive relationships.
LIFESKILLS COORDINATOR/HOUSING TENANCY SUPPORT WOR
MABUNJI RESOURCE INDIGENOUS CORPORATION
Borroloola
01.2014 - 12.2016
- My greatest achievement in this position would be the support worker position.
- I achieved a great deal of skill in the homelessness sector, as well as a great deal of life skills required to help better my clients' abilities to understand several life obstacles and the difficulties that occur while living remotely.
- Also, a great deal of skills were learned in accounting, as required to better the way I applied my position in this company.
- Supported clients in overcoming life obstacles and improving their abilities to handle remote living challenges.
- Developed expertise in the homelessness sector, enhancing life skills support for clients.
- Acquired and applied accounting skills to improve service delivery and client support.
POST OFFICE CLERK
AUSTRALIAN POST
Borroloola
01.2013 - 12.2014
- Mail Sorting and Banking requirements were the main requirement in this position
- I learnt a great deal of Australia Posts protocols and also banking protocols in this position
- My greatest achievement in this position would be the responsibility of correctly and efficiently sorting peoples mail and the banking requirements due to remote location we ran a Commonwealth Branch from the local Post Office
- Monitored shipments from start to finish ensuring timely delivery.
- Accepted payment for postal items, postage stamps, money orders, and other postal transactions.
- Ensured that customer service areas were kept clean at all times according to safety standards.
- Sold stamps, tracking services and insurance to customers.
- Set goals and operating procedures that maximized employee effectiveness.
- Managed inventory of shipping materials including boxes, labels, envelopes, tape.
- Assisted customers with inquiries regarding postal regulations and procedures.
- Provided assistance to customers in locating missing parcels and packages.
- Weighed parcels, calculating costs based on type, total weight and final destination.
- Handled undeliverable mail in accordance with established procedures.
- Operated forklifts and other heavy equipment to move large items and containers.
- Inspected all packages prior to acceptance to ensure compliance with postal regulations.
- Reported any discrepancies regarding package deliveries or issues encountered during shift.
- Sorted and prepared outgoing mail for delivery to post office boxes, street addresses, or international destinations.
- Delivered mail to residents and business within assigned area.
- Processed payments and handled cash using point of sale (POS) computer system.
- Resolved customer complaints in a professional manner.
- Implemented strategies for improving customer satisfaction ratings.
RETAIL ASSISTANT
MALANDARI STORE ALPA
Borroloola
01.2012 - 12.2013
- A number of achievements were received in this position
- Retail requirements such as sale of Alcohol and Smoke Products due to the remote location of this position were required
- Food Handling, Food Preparations, Machine Operation, Food Deliveries and Customer deliveries, Stock Taking and Order were also a part of this role
- I achieved Cert 4 in Retail Services due to my position in this role
- Monitored sales floor traffic and assisted customers with their inquiries.
- Addressed customer questions and concerns regarding products and services.
- Answered questions about current promotions and resolved issues according to store policies.
- Operated cash registers to process sales transactions.
- Recommended, selected and located merchandise based on customer desires.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Participated in team meetings to discuss sales goals and strategies.
- Followed company policies regarding returns, exchanges, refunds and other transactions.
- Assisted in setting up promotional displays, signage and window displays.
- Maintained cleanliness and organization of store shelves and displays.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Answered customer inquiries regarding product features, pricing, and availability.
- Resolved customer complaints to boost service and satisfaction and escalated higher level issues to supervisor for immediate remediation.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Greeted customers to determine wants or needs.
- Maintained records related to sales for store management.
- Checked shipment pack slips to confirm quantities and correct merchandise in delivery.
- Computed purchases and received and processed cash or credit payment.
CUSTOMER SERVICE OFFICER
CORNETTS IGA COOKTOWN
01.2011 - 12.2011
- Supervisory Requirements in Delicatessen was my main role in this position
- Food handling, food preparation health and safety protocols in order to maintain the freshness of produce
- Cooking and cleaning equipment
- I achieved a great understanding of food preparation in this position
BOX CONVEYER OPERATOR
AMCOR
Mareeba, QLD
01.2010 - 12.2011
- Operated conveyor belts and factory machinery including forklifts, box crushers, label makers, and packaging equipment, ensuring efficient workflow and safety.
- Managed the use of conveyor belts and various factory machinery such as forklifts and box crushers, maintaining high standards of operational safety.
- Utilized conveyor belts and factory machinery including forklifts, box crushers, and label makers, achieving proficiency in equipment handling and workplace safety.
CONTRACT CLEANER
QBUILD
CAIRNS, QLD
01.2010 - 12.2010
- Handled chemicals and adhered to security protocols while maintaining Department of Transport and Department of Housing offices.
- Maintained Government Housing by following chemical handling and security protocols in Department of Transport and Department of Housing offices.
- Ensured compliance with chemical handling and security protocols while servicing Department of Transport and Department of Housing offices.
- Mixed water and detergents or acids to prepare cleaning solutions.
- Operating heavy-duty cleaning equipment such as buffers, extractors.
- Checking all doors are securely locked before leaving the premises each day.
- Reporting any maintenance issues found during cleaning sessions to supervisor.
- Cleaning and sanitizing bathrooms, kitchens, lobbies, hallways and other areas of buildings.
- Emptied wastebaskets to transport trash and waste to proper disposal areas.
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Disinfecting door handles and hard surfaces regularly to reduce germs and bacteria.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Assisting in moving furniture when required for deep-cleaning operations.
- Emptying wastebaskets and disposing of trash in designated receptacles.
- Ensuring that all safety protocols are followed while performing duties.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Cleaning windows both inside and outside using the appropriate tools.
- Using ladders for high ceiling fixtures and chandeliers requiring special attention.
- Kept business entrances clean, tidy and professional in appearance.
- Polished windows, glass partitions or mirrors using sponges or squeegees.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Dusted furniture, machines or equipment.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
POULTRY WORKER
STEAGLES
01.2010 - 12.2010
- Use of workplace health and safety protocols were a major part of this position as food handling requires strict processing of poultry
- I achieved a great understanding of the use of PPE Equipment and also an understanding of food preparation and food handling
FARMHAND
HOWE FARMING ENTERPRISES
01.2007 - 12.2010
- Supervisory responsibilities in this role where challenging but rewarding as I achieved a sense of working with other people and understanding cultures, religions and different people's beliefs in order to work efficiently with a wide range of people
- Use of machinery was often required in order to carry out certain job requirements in this position
Education
Blue Card - Working With Chikldren
Mareeba ITEC
10-2024
Traffic Control - Traffic Control
Traffic Services
Mareeba09-2024
White Card - Construction Project Management
Traffic Services
Mareeba, QLD09-2024
First Aid & CPR Cert - First Aid
Training Services
Mareeba09-2024
SENIOR FIRST AID CERTIFICATE -
ALLENS TRAINING
01.2015
REMOTE FIRST AID CERTIFICATE -
KATHERINE RURAL COLLEGE
01.2015
COMMUNITY SERVICES CERTIFICATE 3 -
KATHERINE RURAL COLLEGE
01.2015
WORKING WITH CHILDRENS CARD -
KATHERINE RURAL COLLEGE
01.2014
RETAIL CERTIFICATE 1,2 & 3 -
ALPA
01.2012
RESPONSIBLE SERVICE OF ALCOHOL -
ALPA
01.2012
RESPONSIBLE SERVICE OF ALCOHOL -
JOBFIND OFFICE
01.2010
CONSERVATION AND LAND MANAGEMENT CERT 3 -
MOSSMAN TAFE
01.2009
INFORMATION AND TECHNOLOGY CERTIFICATE 3 -
JOBFIND OFFICE
01.2005
Skills
- Community Engagement Skills
- Cultural Awareness
- Financial Accounting
- Tax Compliance Management
- Financial Compliance Standards
- Residential Cleaning
- National Database Management
- Conflict Resolution
- Compliance with WHS Standards
- Microsoft Skills
- Event Planning
- Grant Proposal Writing
- Cash Management
- Filing
- Retail
- Communication
- Multicultural sensitivity
- Community engagement
- Vehicle patrol
- Traffic control
- Service calls
- Service management
- Report preparation
- Community relations
- Patrol oversight
- Report writing
- Victim assistance
- Cultural sensitivity
- Emergency response
- Client advocacy
- Package handling
- Express mail handling
- Scale operation
- Barcode scanning
- Mail sorting
- International mail processing
- Labeling packages
- Shipping procedures
- Workplace safety
- Handwriting analysis
- Postal regulations
- Return-to-sender processing
- Post office operations
- Computer savvy
- Handling and sorting mail
- Address verification
- Retail sales
- Postal law proficiency
- Mail delivery
- Sorting procedures
- Confidentiality
- Weight calculations
- Problem-solving skills
- Pricing structures
- Regulatory compliance
- Postal equipment operation
- Resume writing
- Self-awareness
- Identifying client goals
- Career planning
- Study skills
- Financial literacy
- Healthy eating
- Personal hygiene
- Physical fitness
- Nutrition education
- Problem-solving
- Horticulture
Activities
My passion is Community Work. I am an indigenous young woman who would like to further my experience in Community Services whether it be Job Provider or Support Worker for a local organization that supplies community benefits. I have lived in and around Mareeba Area most of my life and would like to use my knowledge and experience in the community in order to help our local community. I am reliable and very determined in all jobs I have obtained. I am passionate in our youth and providing services in order for them to further obtain future skills to obtain suitable work. I understand the difficulties it is to obtain the training and skills to feel confident in applying or obtaining a suitable job.
Certification
- First Aid and CPR Certificate
- Blue Card
- White Card
- Traffic Control Cert
- Industry Authority Card
Affiliations
- Great Communication Skills
- Prioritizes Jobs
- Culturally and Religiously aware and sensitive
- Great knowledge in WHS/OHS
- Passionate about Community Engagement and Community Needs
Timeline
Farmhand
Stewart Bro Farm
12.2024 - 01.2025
FARMHAND
Milliner Farms
02.2023 - 04.2025
NIGHT PATROL SUPERVISOR
ROPER GULF REGIONAL COUNCIL
01.2016 - 12.2017
LIFESKILLS COORDINATOR/HOUSING TENANCY SUPPORT WOR
MABUNJI RESOURCE INDIGENOUS CORPORATION
01.2014 - 12.2016
POST OFFICE CLERK
AUSTRALIAN POST
01.2013 - 12.2014
RETAIL ASSISTANT
MALANDARI STORE ALPA
01.2012 - 12.2013
CUSTOMER SERVICE OFFICER
CORNETTS IGA COOKTOWN
01.2011 - 12.2011
BOX CONVEYER OPERATOR
AMCOR
01.2010 - 12.2011
CONTRACT CLEANER
QBUILD
01.2010 - 12.2010
POULTRY WORKER
STEAGLES
01.2010 - 12.2010
FARMHAND
HOWE FARMING ENTERPRISES
01.2007 - 12.2010
- First Aid and CPR Certificate
- Blue Card
- White Card
- Traffic Control Cert
- Industry Authority Card
Blue Card - Working With Chikldren
Mareeba ITEC
Traffic Control - Traffic Control
Traffic Services
White Card - Construction Project Management
Traffic Services
First Aid & CPR Cert - First Aid
Training Services
SENIOR FIRST AID CERTIFICATE -
ALLENS TRAINING
REMOTE FIRST AID CERTIFICATE -
KATHERINE RURAL COLLEGE
COMMUNITY SERVICES CERTIFICATE 3 -
KATHERINE RURAL COLLEGE
WORKING WITH CHILDRENS CARD -
KATHERINE RURAL COLLEGE
RETAIL CERTIFICATE 1,2 & 3 -
ALPA
RESPONSIBLE SERVICE OF ALCOHOL -
ALPA
RESPONSIBLE SERVICE OF ALCOHOL -
JOBFIND OFFICE
CONSERVATION AND LAND MANAGEMENT CERT 3 -
MOSSMAN TAFE
INFORMATION AND TECHNOLOGY CERTIFICATE 3 -
JOBFIND OFFICE
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