Summary
Overview
Work History
Education
Skills
Referees
Certification
Interest &Hobbies
Timeline
Generic

Paula O'Grady

Warrnambool,VIC

Summary

Work experience in various industries- with strong knowledge of paint and adaptable skills to intake and keyworker positive experience for customers/clients. Specializes in color matching and paint selection to generates sales and transferable to needs of vulnerable or needs of clients. Demonstrates excellent organisational and problem-solving skills in high-pressure situations and upholds merchandising and store cleanliness standard and maintain confidentiality. Hardworking and reliable with strong ability in getting the job done and communicating. Offering life experience, passionate and professional. Highly organised, proactive and punctual with team-oriented mentality. I am passionate about helping individuals

Overview

34
34
years of professional experience
1
1
Certification

Work History

Paint Expert

Bunnings
Warrnambool, VIC
05.2017 - Current
  • Recommended products and services to suit customer needs.
  • Maintained current pricing information and informed customers of discounts and promotions to maximize customer spending and increase revenue.
  • Demonstrated knowledge of paint types, faux and decorative finishes, painting tools and adhesives, solvents and caulk to offer customized recommendations for customer projects.
  • Managed customer telephone inquiries by giving accurate product information and product selection advice.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Mixed and matched paints according to customer specifications.

Administration Officer

Timboon Healthcare
Timboon, Vic
04.2023 - 06.2023
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Checked patients in and out for appointments and collected co-payments.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Followed infection control procedures to protect patients and staff in waiting area.
  • Handled correspondence, managed files and performed other clerical duties for office staff.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Developed eye for detail and suggested accessories to complement purchase.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Presented products and services to prospective and existing customers to meet client needs.
  • Demonstrated product features to align with customer needs.

Career Consultant

OCTEC
Warrnambool, Vic
09.2021 - 04.2023
  • Assisted individuals making career-related decisions by conducting assessments to measure skills, abilities and interests.
  • Worked with team to continuously improve career and placement opportunities for students.
  • Maintained case files and documented actions.
  • Worked with individuals to complete application documents for relevant vocations.
  • Provided individualized counseling approaches based on socioeconomic status and cultural background.
  • Maintained comprehensive database and file systems of supporting document, test scores and history information.

Program Worker

Wellways
Warrnambool, VIC
12.2019 - 05.2021
  • Provided compassionate assistance to various individuals between the ages of 16 -24.
  • Maintained and promoted positive and dynamic environment that felt safe for everyone at all times.
  • Initiated and fostered and open communication, alleviating issues and resolving conflicts.
  • Oversaw activities and events for individuals on daily basis.
  • Recommended improved life choices to enhance client outcomes.

Intake Worker

Salvo Connect
Warrnambool, VIC
05.2018 - 12.2019
  • Determined whether clients should be counseled or referred to other specialists
  • Maintained positive attitude and effectively de-escalated clients during crisis situations.
  • Investigated opportunities for accommodation/rental eligibility and processed financial assistance files in accordance with instructions.
  • Partnered with interdisciplinary teams to implement care plans.
  • Built and maintained strong relationships with service providers- by successfully resolving issues and responding promptly to phone inquiries.
  • Maintained confidential patient documentation to comply with regulations.

Lifestyle Assistant

Mercy Place
Warrnambool, VIC
04.2016 - 05.2018
  • Facilitated craft/art activities, physical ball and weights, music, bingo and bowling.
  • Handled all delegated tasks, including case note/reviews and happy hour sessions

Disabilty Employment Services

Matchworks
Warrnambool, VIC
07.2017 - 12.2017
  • Worked with individuals to complete application documents for relevant vocations.
  • Completed initial assessments and provided counseling sessions to cover all aspects of client history, situation and skills.
  • Tested individuals for job aptitudes.
  • Taught workshops on building resumes, completing applications and searching for jobs.
  • Trained and supported newer staff in regards to performance, compliance and procedures.
  • Maintained comprehensive database and file systems of supporting document, test scores and history information.
  • Assessed jobseekers one-on-one to gauge interests and better meet changing demands.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Dishwasher

Flying Horse
Warrnambool, VIC
09.2014 - 06.2015
  • Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
  • Kept dishware, glasses and utensils ready for all customer needs by quickly scraping, washing and restacking items.
  • Removed built-up waste and potential contaminants from waste receptacles, machinery and cooking equipment.

Rehabilitation and Recovery MH

Aspire-Pathway to Mental Health
Warrnambool, VIC
11.2009 - 06.2014
  • Helped individuals address disabilities and put together career plans.
  • Connected individuals with relevant community resources and coordinated referrals.
  • Managed load of multiple cases on consistent basis.
  • Assisted clients with enhancing skills in areas such as job searching, interviewing and business and personal etiquette.
  • Collaborated with various healthcare professionals to plan rehabilitation programs.
  • Prepared patients for self-management and decision-making responsibilities.
  • Documented and filed individuals health reports and charts.

Paint Department Sales Associate

Calco Timbers
Warrnambool, VIC
03.2004 - 05.2004
  • Recommended optimal merchandise based on customer needs and desires.
  • Leveraged equipment and machinery to match and mix paint while visually distinguishing slight color variations.
  • Ordered product, stocked shelves and neatly and safely displayed products with corresponding information to fulfill customer painting needs in welcoming environment.
  • Demonstrated knowledge of paint types, faux and decorative finishes, painting tools and adhesives, solvents and caulk to offer customized recommendations for customer projects.

Qualified Painter and Decorator

Various
Various, Various
12.1993 - 02.2004
  • Readied surfaces and surrounding areas for painting using sandpaper, tape and other materials.
  • Coordinated and completed ongoing routine painting of exterior and interior of properties.
  • Prepared surfaces for remodeling in residential and commercial properties.
  • Mixed paints and solutions and monitored consistencies.
  • Operated airless spray equipment and motorized lifts.
  • Used power and hand tools safely and effectively.

Apprentice Painter and Decorator

Western Vic Training
Warrnambool, VIC
02.1991 - 12.1993
  • Performed repairs to defects in walls by patching holes and scrapes prior at project start.
  • Used power and hand tools safely and effectively.
  • Refinished household furniture such as desks, chairs, tables and bookcases.
  • Prepared surfaces for remodeling in residential and commercial properties.
  • Mixed paints and solutions and monitored consistencies.
  • Prepared sheetrock, metal and wood surfaces for painting.

Sales Assistant

Kleins
Warrnambool, VIC
01.1990 - 06.1990
  • Highlighted target products with eye-catching signs, displays and shelf positions.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
  • Accepted and completed cash, check and credit card payments.

Education

Diploma Community Welfare

South West TAFE
Warrnambool
11.2009

VCE

South West TAFE
Warrnambool
02.2005

Trade School

Gordon Technical
Geelong
11.1993

Year 10 Level

St Anns
Warrnambool
12.1989

Skills

  • Communication
  • Friendly, positive attitude
  • Clerical
  • Analytical
  • Leadership
  • Training & Development
  • Customer service
  • Supervision
  • People skills
  • Time management
  • PPE use
  • Planning
  • Work ethic
  • Working collaboratively
  • Conflict resolution

Referees

Nick Davey -Complex Manager Bunnings Warrnambool Vic 3280

warrnamboolmgr@bunnings.com.au

Jesse Green -In The Home Coordinator Bunnings Warrnambool Vic 3280

warrnamboolihc@bunnings.com.au

or for phone 03 55 641800 and ask for people listed above

Tristan Knoop -Regional Manager OCTEC Limited

0413844357

Certification

  • Informed Trauma Training - 2020
  • Cultural Diversity -2019
  • NDIS -2019
  • Homelessness -2019
  • Ice training-2019
  • Motivational Interviewing -2019
  • ASSIST-2018
  • Domestic Violence 2018
  • Child Safety 2018
  • Individual support HACC -2017
  • Integration Aide -2014
  • First Aid - Level 2-2014
  • Cert IV Mental Health -2012
  • Dual Diagnosis -2010
  • Diploma Community Welfare-2009
  • Mental Health First Aid-2009
  • Grief & Loss 2008
  • Teacher Aide -2006
  • VCE -2005
  • Intro to Computers

Interest &Hobbies

Renovating, gardening, drawing, volleyball, documentaries-true crime and history, music-concerts, nature, beach

Timeline

Administration Officer

Timboon Healthcare
04.2023 - 06.2023

Career Consultant

OCTEC
09.2021 - 04.2023

Program Worker

Wellways
12.2019 - 05.2021

Intake Worker

Salvo Connect
05.2018 - 12.2019

Disabilty Employment Services

Matchworks
07.2017 - 12.2017

Paint Expert

Bunnings
05.2017 - Current

Lifestyle Assistant

Mercy Place
04.2016 - 05.2018

Dishwasher

Flying Horse
09.2014 - 06.2015

Rehabilitation and Recovery MH

Aspire-Pathway to Mental Health
11.2009 - 06.2014

Paint Department Sales Associate

Calco Timbers
03.2004 - 05.2004

Qualified Painter and Decorator

Various
12.1993 - 02.2004

Apprentice Painter and Decorator

Western Vic Training
02.1991 - 12.1993

Sales Assistant

Kleins
01.1990 - 06.1990

Diploma Community Welfare

South West TAFE

VCE

South West TAFE

Trade School

Gordon Technical

Year 10 Level

St Anns

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Paula O'Grady