Tan Phat Dinh (Paul)
Melbourne,VIC
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Strong leaderships skills and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager - 1st Person Incharge
Father's Office Downtown (Retail Savvy Group)
12.2023 - Current
- Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
- Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
- Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
- Maintained accurate records of all financial transactions, supporting timely invoicing and payment collections from clients.
Assistant Manager
Asian Beer Cafe (Retail Savvy Group)
07.2022 - 12.2023
- Increased sales through effective merchandising strategies and targeted promotions.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Scheduled staff shifts to ensure proper coverage during peak trading hours without exceeding labor budgets.
Bartender
Asian Beer Cafe (Retail Savvy Group)
01.2022 - 07.2022
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
- Served high customer volumes during private function, nights, and weekends.
Food and Beverage Attendant
FourPoint By Sheraton
12.2020 - 01.2022
- Provided food and beverages services, in-room dining while strictly maintain safety measure by adhering to stringent sanitation protocols and wearing appropriate personal protective equipment during COVID-19 periods
- Complied and implemented Marriott work health and safety while provided and assisted guess with highest care and attention,
- Displayed strong attention to detail when setting up buffet stations or cleaning the dining area after service.
Boba Barista
GONGCHA Boba Tea Co
08.2020 - 05.2021
- Enhanced customer satisfaction by crafting high-quality boba beverages with precision and consistency.
- Became proficient in various brewing techniques to ensure optimal tea flavor in every beverage served.
- Maintained a clean and organized workspace, adhering to strict health and safety standards.
Bartender
Father Office (Retail Savvy Group)
09.2019 - 03.2020
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled cash transactions accurately, maintaining proper accounting of sales figures.
- Learned how to make wide variety of mixed drinks.
Barista and Bartender
The Atlantic Group
10.2019 - 01.2020
- Providing bartending/barista services for server's major events (Melbourne Cup, Formula 1)
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Worked flexible hours across night, weekend and holiday shifts.
Event Caterer
Maple Weddings And Events
09.2019 - 10.2019
- Continuously updated knowledge of current trends in wedding cuisine, enabling the creation of innovative menu offerings for clients.
- Enhanced client satisfaction by providing personalized wedding catering services tailored to individual preferences.
Food and Beverage attendant
Mekong Vietnamese Restaurant
03.2018 - 03.2019
- Providing customer services for a bustling restaurant located in the heart of Melbourne CBD
- Processed payments and provided receipts to establish proof of transaction.
Education
Bachelor of Science - Hotel And Restaurant Management
William Angliss Institute of TAFE
Melbourne, VIC03.2022
Advanced Diploma - Hospitality Management
William Angliss Institute of TAFE
Melbourne, VIC02.2020
Skills
- Product and service knowledge
- Operations Management
- Cost Control
- Interpersonal Communication
- Sales Growth
- Facility Oversight
- Staff training/development
- 5 years Hospitality Experience
Certification
- Responsible serving Alcohol (RSA)
Availability
- Full-time available
References
- James M Watatua, Operational Manager, Retail Savvy Group, james@retailsavvygroup.com
- Chaitanya Penumercha, Venue Manage, Asian Beer Cafe, chaitanyaprsg@gmail.com
Further reference upon request.
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Timeline
Assistant Manager - 1st Person Incharge
Father's Office Downtown (Retail Savvy Group)
12.2023 - Current
Assistant Manager
Asian Beer Cafe (Retail Savvy Group)
07.2022 - 12.2023
Bartender
Asian Beer Cafe (Retail Savvy Group)
01.2022 - 07.2022
Food and Beverage Attendant
FourPoint By Sheraton
12.2020 - 01.2022
Boba Barista
GONGCHA Boba Tea Co
08.2020 - 05.2021
Barista and Bartender
The Atlantic Group
10.2019 - 01.2020
Bartender
Father Office (Retail Savvy Group)
09.2019 - 03.2020
Event Caterer
Maple Weddings And Events
09.2019 - 10.2019
Food and Beverage attendant
Mekong Vietnamese Restaurant
03.2018 - 03.2019
- Responsible serving Alcohol (RSA)
Bachelor of Science - Hotel And Restaurant Management
William Angliss Institute of TAFE
Advanced Diploma - Hospitality Management
William Angliss Institute of TAFE
Similar Profiles
Yixiang Wang (Chris)Yixiang Wang (Chris)
Bartender at Father's OfficeBartender at Father's Office
Meshal B. AlothmanMeshal B. Alothman
Executive Assistant to Chief of Staff at Savvy Games GroupExecutive Assistant to Chief of Staff at Savvy Games Group
Jennifer SalernoJennifer Salerno
Founder, CEO at Skin Savvy Medical Group, IncFounder, CEO at Skin Savvy Medical Group, Inc