Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paulen Duro

Brisbane,QLD

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

1
1
year of professional experience

Work History

Telstra Customer Service Representative

TSA
07.2023 - Current
  • Met customer call guidelines for service levels, handle time and productivity.
  • Investigated and resolved any customer concerns.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

ATO Customer Service Representative

Probe
03.2023 - 07.2023
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Responded proactively and positively to rapid change.
  • Promptly responded to inquiries and requests from prospective customers.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Education

No Degree - Information, Digital Media And Technology

Tullawong State High School
Caboolture, QLD
10.2021

Skills

  • De-Escalation Techniques
  • Critical Thinking
  • Assertiveness
  • Product Promotion
  • Brand representation
  • Computer Skills
  • Active Listening
  • Dispute Resolution
  • Work Prioritization
  • Customer Service
  • Live chat support
  • Teamwork and Collaboration
  • Customer satisfaction measurement
  • Building rapport
  • Account updating
  • Product and service knowledge
  • Professional telephone demeanour
  • Appointment Scheduling

Timeline

Telstra Customer Service Representative

TSA
07.2023 - Current

ATO Customer Service Representative

Probe
03.2023 - 07.2023

No Degree - Information, Digital Media And Technology

Tullawong State High School
Paulen Duro