Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
Work History
Telstra Customer Service Representative
TSA
07.2023 - Current
Met customer call guidelines for service levels, handle time and productivity.
Investigated and resolved any customer concerns.
Collaborated with team members to develop best practices for consistent customer service delivery.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Exhibited high energy and professionalism when dealing with clients and staff.
Enhanced productivity levels by anticipating needs and delivering outstanding support.
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
ATO Customer Service Representative
Probe
03.2023 - 07.2023
Enhanced productivity levels by anticipating needs and delivering outstanding support.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Participated in team meetings and training sessions to stay informed about product updates and changes.
Utilized customer service software to manage interactions and track customer satisfaction.
Responded proactively and positively to rapid change.
Promptly responded to inquiries and requests from prospective customers.
Met customer call guidelines for service levels, handle time and productivity.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
No Degree - Information, Digital Media And Technology
Tullawong State High School
Caboolture, QLD
10.2021
Skills
De-Escalation Techniques
Critical Thinking
Assertiveness
Product Promotion
Brand representation
Computer Skills
Active Listening
Dispute Resolution
Work Prioritization
Customer Service
Live chat support
Teamwork and Collaboration
Customer satisfaction measurement
Building rapport
Account updating
Product and service knowledge
Professional telephone demeanour
Appointment Scheduling
Timeline
Telstra Customer Service Representative
TSA
07.2023 - Current
ATO Customer Service Representative
Probe
03.2023 - 07.2023
No Degree - Information, Digital Media And Technology