Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Paulene Radley

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.


Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

25
25
years of professional experience

Work History

Sales and Procurement Administrator

Dickinson's Metallurgical Supplies
01.2011 - Current

Procurement

  • Manage supplier relationships international and domestic, ensuring timely deliveries and products meeting required specifications.
  • Seek out new potential supply sources and new products.
  • Negotiate pricing with suppliers, ensuring prices meet with market expectations.
  • Cost materials into store for ex stock sales from international currencies to obtain landed costs.
  • Create (RMS) Raw Material Specification sheets.
  • Create Purchase Orders in SAP system and / or Purchase Requisitions.
  • Establish strong rapport with vendors resulting in improved payment terms without compromising quality or service levels.
  • Ensure clear understanding of Australian Quarantine requirements for importing.
  • Assist with business stock control via monitoring end of month stocks .

Sales / Administration.

  • Manage customer draw down (blanket orders) via spreadsheets.
  • Manage customer consignment stocks, develop & maintain spreadsheets to capture data.
  • Cost materials for direct delivery via ocean freight to customers for sales.
  • Create quotations awaiting approvals by senior management.
  • Discuss with customers upcoming requirements. Communicate with management level and shop floor level customers.
  • Monitor customer usages and forecast future demand based on reported data from customers and SAP reports.
  • Arrange monthly delivery schedules with customers and in turn with transport carriers.
  • Create deliveries in SAP.
  • Raise documentation for export sales.
  • Face to face contact with customers at site if required.
  • Ensure materials picked by stores are correct to Picking Sheets provided.
  • Observe trucks being loaded to ensure correct material are loaded.

Other duties as required for absentee / holiday cover.

  • Assist Logistics Department with shipping tracking.
  • Liaise with supplier shipping contacts.
  • Liaise with freight forwarders, clearing, customs agents.
  • Raise productions sheets for warehouse staff for repackaging of materials.
  • Raise invoices.
  • Train other new staff in tasks as required.

Customer Service & Operations Manager

Abel Metal Services
03.2001 - 12.2010

Operations Manager

  • Scheduling of production for manufacturing operations, crushing, mixing, repackaging to meet with client demands domestic and export.
  • Create production sheets.
  • Ordering of packaging materials, drums, pallets, bags, paint
  • Ordering of domestic raw materials for manufacturing operations.
  • Ordering safety wear, masks, footwear, overalls, hearing protection, glasses.
  • Ordering of some mechanical spare parts.
  • QC testing of crushed materials.
  • Scheduling of forklift mechanical maintenance.
  • Ensure factory staff operated complaint with worksafe
  • legislation.

Customer Service Manager

  • Schedule deliveries of manufactured and traded materials.
  • Communicate with customers forecast demands to enable production of required materials.
  • Visit customers interstate, Victoria & QLD.
  • Process shipping documents.

Contract Administrator

CMC (Australia) Pty Ltd
08.1999 - 03.2001
  • Raising of international purchase contracts.
  • Manage contracts through to delivery.
  • PA to International Trading Manager.

Education

No Degree - Chemical Technology

TAFE NSW

Skills

  • Supplier Relationship Management
  • Problem-Solving
  • Multitasking
  • Strategic Sourcing
  • Production Support
  • Sales Tracking
  • Relationship Building

Interests

  • Hiking
  • Sheep Dog Training and Trailing
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination

Timeline

Sales and Procurement Administrator

Dickinson's Metallurgical Supplies
01.2011 - Current

Customer Service & Operations Manager

Abel Metal Services
03.2001 - 12.2010

Contract Administrator

CMC (Australia) Pty Ltd
08.1999 - 03.2001

No Degree - Chemical Technology

TAFE NSW
Paulene Radley