Summary
Overview
Work History
Education
Skills
Accomplishments
Work Placements
Clinical Placements
Certifications Memberships
Driver License
Professional Development
Hobbies and Interests
Certification
Languages
Interests
Timeline
Generic

Paulene (Porntip) Gratton (Inthasuwan)

Hygiene Technician, Assist Manager of Administrative, Logistics Supply Chain Lead Auditor ISO 9001, Health and Safety
Ballina,NSW

Summary

  • Well developed technical skills, including advanced proficiency in Microsoft Word & Excel and experience in database administration. Experienced with optimizing service operations and improving customer satisfaction. Utilizes team leadership and strategic planning to enhance service delivery. Track record of problem-solving and effective communication in high-pressure environments.
  • Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.
  • Qualified service manager with solid background in managing service operations and enhancing customer satisfaction. Successfully led teams to streamline workflows and improve service delivery. Demonstrated leadership and problem-solving skills in high-pressure environments.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Hygiene Service Technician

Flick Anticimex
01.2024 - Current
  • Consistently exceeded performance goals by prioritizing tasks effectively and managing time efficiently during each shift.
  • Adhered strictly to safety protocols while handling cleaning chemicals and equipment, minimizing accidents or incidents on-site at client facilities.
  • Efficiently managed scheduling and route planning, ensuring punctual service delivery across multiple locations daily.
  • Served as a trusted advisor on best practices for maintaining optimal hygiene levels within various industries.
  • Acted as a brand ambassador by upholding high standards of professionalism and representing the company positively in all interactions with clients and colleagues.
  • Improved workplace safety by identifying potential hazards and promptly addressing them.
  • Employed excellent problem-solving skills to troubleshoot and resolve unexpected issues during service calls, ensuring minimal downtime for clients.
  • Provided comprehensive training for new hires, fostering a culture of teamwork and professionalism.
  • Regularly participated in team meetings to share best practices among peers, fostering collaboration and continuous improvement efforts within the department.
  • Streamlined inventory management for hygiene supplies, resulting in reduced waste and cost savings.
  • Collaborated with the sales team to identify new business opportunities and expand the company''s reach within the market.
  • Participated in ongoing professional development programs to stay current on industry trends, regulations, and innovations in sanitation technology.
  • Reduced cross-contamination risks through meticulous sanitization of high-touch surfaces.
  • Implemented eco-friendly cleaning practices, reducing the company''s carbon footprint while maintaining a high standard of cleanliness.
  • Conducted regular inspections to ensure compliance with industry standards and client requirements.
  • Addressed customer concerns promptly and effectively, resolving issues to maintain lasting professional relationships.
  • Maintained accurate records of completed work orders, facilitating clear communication between technicians, supervisors, and clients regarding service expectations and outcomes.
  • Increased client retention with exceptional attention to detail in all aspects of hygiene maintenance.
  • Enhanced customer satisfaction by providing timely and thorough cleaning services in commercial spaces.
  • Assisted clients in developing customized hygiene solutions tailored to their specific operational needs and challenges.
  • Conducted safety audits and inspections to identify workplace hazards and deficiencies.
  • Monitored workplace activities to determine compliance with safety regulations and standards.
  • Investigated incidents, determining root causes and implementing corrective actions.

Assistant Manager of Administration

Guardforce Cash Solution Co., Ltd
03.2016 - 04.2018
  • Established clear performance metrics for staff members, promoting accountability and driving improved results across the team.
  • Promoted a healthy work-life balance for team members by implementing flexible scheduling options and promoting an inclusive company culture.
  • Managed budgetary responsibilities, effectively allocating resources to optimize departmental functioning and financial stability.
  • Streamlined administrative processes by implementing efficient workflow systems, resulting in increased productivity and reduced operational costs.
  • Managed sensitive employee information with strict adherence to privacy policies and confidentiality standards, ensuring trust and compliance within the organization.
  • Facilitated open lines of communication among team members, fostering a collaborative work environment that encouraged problem-solving and innovation.
  • Developed and implemented comprehensive training program to increase employee productivity and morale.
  • Monitored and evaluated training performance to determine quality and cohesiveness.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Collaborated with other departments to align training programs with organizational goals and objectives.
  • Regularly reviewed company policies and procedures, making updates as necessary to maintain compliance with regulatory requirements.
  • Served as a subject matter expert for internal teams seeking guidance on best practices and regulatory requirements related to quality auditing.
  • Increased customer confidence in products by consistently delivering accurate audit results that reflected high-quality standards.
  • Ensured timely completion of audit reports and facilitated the communication of findings to key stakeholders, enabling swift resolution of identified issues.
  • Streamlined quality assurance procedures, leading to increased efficiency and reduced errors in production.
  • Conducted thorough accident investigations to identify root causes and prevent future occurrences.
  • Developed and implemented safety programs.
  • Inspected job sites and facilities to detect potential health hazards and put corrective measures immediately into effect.
  • Reduced accident rates through proactive hazard identification, analysis, and mitigation strategies.

Assistant Manager of Administration

Impact Exhibition Co., Ltd
04.2018 - 02.2021
  • Managed sensitive employee information with strict adherence to privacy policies and confidentiality standards, ensuring trust and compliance within the organization.
  • Facilitated open lines of communication among team members, fostering a collaborative work environment that encouraged problem-solving and innovation.
  • Negotiated contracts with third-party vendors to secure optimal pricing without compromising quality or service delivery expectations.
  • Coordinated logistics for various company events, contributing to a positive work environment and enhanced employee engagement.
  • Introduced digital tools to streamline record-keeping processes, increasing accuracy and accessibility of essential data.
  • Established a culture of continuous learning, promoting professional development opportunities for all employees across the organization.
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • Organized and edited training manuals, multimedia visual aids, and other educational materials.
  • Spearheaded design and implementation of multiple training courses to establish successful onboarding of new employees.
  • Evaluated the effectiveness of training programs using various assessment tools, providing valuable feedback for continuous improvement initiatives.
  • Developed custom audit plans tailored to each client''s unique needs, maximizing effectiveness and minimizing disruption to their operations.
  • Reduced non-compliance findings by conducting thorough pre-audit assessments and recommending targeted corrective actions.
  • Evaluated potential risks associated with new business initiatives by conducting proactive audits before implementation.
  • Participated in periodic industry conferences and seminars to stay up-to-date on emerging trends, best practices, and changes in regulations.
  • Maintained a clean and safe working environment, adhering to strict health and safety guidelines.
  • Assisted in maintaining a clean and organized kitchen, ensuring compliance with health and safety regulations.
  • Facilitated adaptation of health and safety standards in training, significantly reducing accidents and ensuring compliance.

Food Service Assistant (Casual)

Salford Park Nursing Home
04.2010 - Current
  • Assistance in the preparation, delivery & serving of resident meals
  • Cleaning of food preparation & consumption areas
  • Cleaning duties
  • Work under Work Safety and OH&S rules

PCA ( Casual)

BUPA ( Donvale) Nursing Home
05.2011 - Current

PCA ( Casual)

Clovelly Cottage (Autumn Care) Nursing Home
02.2011 - Current

PCA ( Casual)

Salford Park Nursing Home
04.2010 - Current
  • Responsibilities to the residents, environment and personal hygiene
  • Observation; Taking the vital Signs, BSL and Urinalysis Test
  • To assist the resident for showering, grooming toilet and ADL’s
  • Experience with ACFL and Aged Care Standard
  • Answer the bell, and assist the resident to transfer from bed to toilet by using the standing machine or lift machine
  • To document the Care plan, Progress note and Hand over
  • Work under the hygienic control and infection control

Home Care Service

Supreme HealthCare
01.2010 - 02.2011

Quality Assurance Manager

Tuta Healthcare International Co., Ltd.
01.2008 - 01.2009
  • Company Overview: ISO 9001-2000 and ISO 13485 : 2003 Regulatory Lead Qualified Auditor Quality Controller ( IV products Set, Fluid Sets., Etc.)
  • ISO 9001-2000 and ISO 13485 : 2003 Regulatory Lead Qualified Auditor Quality Controller ( IV products Set, Fluid Sets., Etc.)

Senior Assistant of Quality Assurance Manager

Siam Sempermed Corp., Ltd.
  • Company Overview: ISO 9001-2000 and ISO 13485 : 2003 Regulatory Lead Qualified Auditor Senior Assistant of Quality Assurance Manager (Medical Latex Examination Gloves, Synthetic Gloves and Vinyl Latex Examination Gloves)
  • ISO 9001-2000 and ISO 13485 : 2003 Regulatory Lead Qualified Auditor Senior Assistant of Quality Assurance Manager (Medical Latex Examination Gloves, Synthetic Gloves and Vinyl Latex Examination Gloves)

Education

Diploma of Education - Diploma of Logistics Supply Chain

CollegesAdultlearning
Melboune,Victoria
11-2024

Certificate of Personal Care III -

Job Training Institute Pty, Ltd.
01.2010

Diploma of Leadership - Diploma of Leadership

CollegesAdultlearning
Melbourne, VIC
11-2024

MBA - Business Administrative

Preston University
Wyoming , USA
11-2021

Certificate of Home Community Care -

Job Training Institute Pty, Ltd.
01.2010

Diploma of Tertiary nursing -

Australian Catholic University National
01.2009

BBA - Administrative

Iowa University
IOWA , USA
05-1994

Skills

  • PSA

  • PCA

  • Home Care Community Competencies

  • Strong Verbal Communication

  • Empathetic information conveyance

  • High standard service provision

  • Daily living assistance

  • Personal requirement meeting

  • Nursing interventions

  • Pharmacological competence

  • Medication management

  • Wound management

  • Clean and safe environment provision

  • Collaborative teamwork

  • Technical Competence

  • Advanced proficiency in Microsoft Word

  • Advanced proficiency in Microsoft Excel

  • Database administration

  • Strong organization

  • Quality management

  • Documentation review

  • ISO standards

  • Corrective action

  • Teamwork

  • Teamwork and collaboration

  • Customer service

  • Problem-solving

  • Time management

  • Attention to detail

  • Problem-solving abilities

  • Multitasking

  • Coaching and mentoring

  • New employee training

  • Program optimization

  • New hire on-boarding

  • Shipping and receiving

  • Warehouse management

  • Distribution management

  • Logistics Coordination

Accomplishments

  • Documented and resolved customer Complains which led to zero complains.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 60 staff members.
  • Achieved ISO 9001, ISO 13485, Environment and Health and safetyby completing audit with accuracy and efficiency.
  • Resolved product issue through consumer testing.

Work Placements

  • Glen Waverley Lodge, 172, 01/01/10
  • Wahroonga Aged Care (Glen Waverley), 35, 01/01/10

Clinical Placements

  • Epworth Hospital (Richmond, Victoria), 04/01/10, 0, Clinical Observation
  • Mercy Place (Parkville, Melbourne), 08/01/10, 0, Clinical Observation
  • Peter James Center (Orthopaedic Ward), 150, Rehabilitation (After Surgery)
  • Epworth Hospital (Richmond), 140, Ward 7es (After Surgical)
  • Cabrini Hospital (East Malvern), 10/01/12, 0, Acute Care and Complex Care
  • St John of God (Dandenong), 10/01/12, 0, Mental Ward
  • Monash Hospital (Moorabbin Campus), 03/01/13, 0

Certifications Memberships

  • Student Member, Australian Nursing Federation, 2010 - Current
  • Student Member, Royal College of Nursing, 2010 - Current

Driver License

International License, Owned Car, able to travel, have a reliable car with insurance

Professional Development

  • First Aid Certificate, Job Training Institute Pty, Ltd., 01/01/10
  • Medication, Job Training Institute Pty, Ltd., 01/01/10
  • Food Handling Job, Job Training Institute Pty, Ltd., 01/01/10
  • Manual Handling Job, Job Training Institute Pty, Ltd., 01/01/10
  • Victoria Police Check, 01/01/13

Hobbies and Interests

  • Staying abreast with current affairs
  • Meeting new people
  • Engaging with people from a variety of cultures
  • Visiting art galleries
  • Outdoor activities

Certification

Lead Auditor ISO 9001, ISO 13485

Sustainability Training

First Aids


Languages

English
Full Professional
Chinese
Professional Working
Thai
Full Professional

Interests

  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Documenting and sharing travel experiences
  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Participating in cultural exchange programs and homestays
  • Volunteering for community initiatives to give back to local communities and make a positive impact

Timeline

Hygiene Service Technician

Flick Anticimex
01.2024 - Current

Assistant Manager of Administration

Impact Exhibition Co., Ltd
04.2018 - 02.2021

Assistant Manager of Administration

Guardforce Cash Solution Co., Ltd
03.2016 - 04.2018

PCA ( Casual)

BUPA ( Donvale) Nursing Home
05.2011 - Current

PCA ( Casual)

Clovelly Cottage (Autumn Care) Nursing Home
02.2011 - Current

Food Service Assistant (Casual)

Salford Park Nursing Home
04.2010 - Current

PCA ( Casual)

Salford Park Nursing Home
04.2010 - Current

Home Care Service

Supreme HealthCare
01.2010 - 02.2011

Quality Assurance Manager

Tuta Healthcare International Co., Ltd.
01.2008 - 01.2009

Certificate of Home Community Care -

Job Training Institute Pty, Ltd.

Diploma of Tertiary nursing -

Australian Catholic University National

Diploma of Education - Diploma of Logistics Supply Chain

CollegesAdultlearning

Certificate of Personal Care III -

Job Training Institute Pty, Ltd.

Diploma of Leadership - Diploma of Leadership

CollegesAdultlearning

MBA - Business Administrative

Preston University

BBA - Administrative

Iowa University

Senior Assistant of Quality Assurance Manager

Siam Sempermed Corp., Ltd.

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Paulene (Porntip) Gratton (Inthasuwan)Hygiene Technician, Assist Manager of Administrative, Logistics Supply Chain Lead Auditor ISO 9001, Health and Safety