Paulette Alfaro
Skye,VIC
Summary
Experienced administration officer with a strong track record in managing office operations, coordinating administrative functions, and supporting senior management. Highly organized and proficient in office software, I excel at streamlining processes to enhance productivity and efficiency. Skilled in scheduling and rostering, I work effectively as part of a team and take on leadership roles when required. Exceptional interpersonal and communication skills enable me to solve problems and make decisions under pressure, while maintaining confidentiality, respect, and care in all interactions with colleagues and clients.
Overview
25
25
years of professional experience
Work History
Clinical Administration Specialist/Executive Assistant to the General Manager
Palliative Care South East
Narre Warren, Victoria
11.2018 - Current
- Provided administrative support to executives, managers, and other staff members.
- Assisted in the preparation of presentations, reports, and other documents.
- Answered phone calls and emails from customers, vendors, and other departments.
- Scheduled appointments with clients or vendors using internal calendar system.
- Greeted visitors at reception area; answered inquiries in a professional manner.
- Analyzed operational processes and recommended improvements to enhance efficiency.
- Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
- Coordinated scheduling and logistics for staff meetings and corporate events.
- Supervised administrative staff, delegating tasks and managing workload distribution.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Handled confidential information with discretion and integrity.
- Relayed messages, retrieved reports, and printed documents for co-workers to assist with office workflow.
- Managed office supply inventory and placed orders as needed.
Retail Sales Worker
Pandora and Michael Hill Jewellery
Melbourne , Victoria
01.2015 - 10.2018
- Assisted customers with product selection, inquiries, and purchase decisions.
- Operated cash register to process customer purchases.
Airport Customer Service Agent
Virgin Airlines
Melbourne , Victoria
01.2005 - 01.2015
- Responded quickly to emergency situations by following appropriate protocols.
- Responded politely to passenger complaints regarding ticketing and baggage handling.
- Greeted passengers upon arrival and departure, providing ticketing assistance and general information.
- Processed payment transactions utilizing point of sale systems.
Special Service Agent /VIP Lounge Server
LATAM airlines
Santiago, Chile
01.2000 - 01.2005
- Greeted customers and provided assistance with check-in and boarding processes.
- Coordinated with airlines to ensure that all special services requests were fulfilled in a timely manner.
Education
Some College (No Degree) - Interior Design
INACAP
Santiago, ChileSkills
- Office Management
- Scheduling appointments
- Records Management
- Office Administration
- Customer Service
- Resource optimization
- Schedule Coordination
- Personable and Approachable
- Staff Management
Languages
Spanish
Professional
Timeline
Clinical Administration Specialist/Executive Assistant to the General Manager
Palliative Care South East
11.2018 - Current
Retail Sales Worker
Pandora and Michael Hill Jewellery
01.2015 - 10.2018
Airport Customer Service Agent
Virgin Airlines
01.2005 - 01.2015
Special Service Agent /VIP Lounge Server
LATAM airlines
01.2000 - 01.2005
Some College (No Degree) - Interior Design
INACAP
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