Paulette Hewitt
Wadalba,Australia
Summary
I have extensive experience in customer service within the retail industry, and am known for consistently delivering successful outcomes. Highly regarded for my strong leadership skills, professionalism and commitment, I am known for fostering a supportive and collaborative work environment where individuals feel empowered to perform at their highest potential. I am entrusted with overseeing store operations and making key decisions to ensure smooth daily functioning, reach targets, and maintain high customer satisfaction. Additionally, I am proficient in business administrative tasks relevant to retail operations, with hands-on experience using various retail operating systems and point-of-sale (POS) software to manage transactions, inventory, and reporting efficiently.
Overview
23
23
years of professional experience
Work History
Store Manager
St Marys Pet Haven
01.2019 - Current
- Inform and provide sound advice on products to customers
- Drive sales through merchandising, promotions, and upselling techniques
- Lead a team, delegate tasks and monitor performances. Provide constructive feedback and arrange additional training as required.
- Ensure the proper care, cleanliness, and well-being of all animals in the store, adhering to regulations and best practices.
- Ensure compliance with health and safety standards and company policies.
- Onboarding of new staff, providing ongoing training and mentorship
- Manage store records, sales reports, staff schedules, and customer feedback.
- Foster relationships with breeders, veterinary clinics and sales reps
- Stay informed on industry trends
- Complete daily store opening procedures and perform final checks at the close of business to secure premises
- Addressing and resolving customer complaints promptly and professionally
Sales Assistant
Millers Fashions
02.2024 - 04.2025
- Greet and assist customers with product selection, sizing, and styling advice
- Maintain a clean, organised, and visually appealing sales floor and fitting rooms.
- Restock merchandise and ensure displays are tidy, folded, and aligned with store presentation standards.
- Conduct stocktakes and generating reports to track sales performance and inventory levels.
- Actively monitored key performance indicators (KPIs) to meet sales goals and enhance operational efficiency.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly to ensure a positive shopping experience.
Manager
Family Pets
01.2010 - 10.2019
- Managing the day-to-day duties of the store
- Perform stocktakes
- Ordering and replenishing stock to ensure adequate levels
- Analyse customer feedback data to develop action plans for improving services offered.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Conduct regular meetings with staff to discuss progress and identify areas of improvement.
- Coach, mentor and train team members in order to improve their skill base and job performance.
- Conduct performance reviews for team members.
- Manage vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Manager
Pets Goods Warehouse
01.2008 - 01.2010
- Customer service duties
- Store merchandising
- Hiring new staff and facilitated training
- Organised training sessions with external training bodies.
- Cleaning and maintaining a tidy store
- Looked after the welfare of the animals
- Liaised with vets, breeders and sales reps
Bar and Gaming Attendant
Batemans Bay Soldiers Club
01.2003 - 01.2008
- Greet customers and provide excellent customer service by engaging in friendly conversations
- Take drink orders and provide recommendations or information about drinks
- Organise inventory in storage areas as well as behind the bar counter.
- Managed stock levels and bar setup to support peak service times
- Ensured a clean, orderly bar area, washing glasses and replenishing items as required
- Serve drinks responsibly in line with the relevant laws and guidelines concerning safe alcohol service.
- Handled cash register transactions accurately while maintaining proper security measures.
Childcare Assistant
Batemans Bay Soldiers Club
01.2003 - 01.2008
- Supervise and engage children in age-appropriate activities that support social, emotional, and cognitive development.
- Provided safe, nurturing and inclusive environment for children of all ages.
- Maintained accurate records of daily attendance and other related information.
- Assisted in planning, organising and implementing activities to encourage children's to learn and socialise.
- Assist with the implementation of daily routines, including playtime, educational activities, meals, and rest periods.
- Maintain a clean and organised childcare area, including sanitising toys and equipment.
- Monitor children for signs of illness, injury, or emotional distress, and report concerns.
- Help children with personal care needs such as handwashing and toileting.
- Build positive relationships with children, parents, and colleagues through clear communication and empathy.
- Follow all health and safety regulations, including safeguarding and child protection procedures.
- Participate in staff meetings, ongoing training, and professional development opportunities.
Education
Cert II in Retail Services -
TAFE NSW
Skills
Strong Leader
Reliable and trustworthy
Solution-focused approach
Friendly and approachable
Effective communicator
Relationship management
References
References available upon request.
Timeline
Sales Assistant
Millers Fashions
02.2024 - 04.2025
Store Manager
St Marys Pet Haven
01.2019 - Current
Manager
Family Pets
01.2010 - 10.2019
Manager
Pets Goods Warehouse
01.2008 - 01.2010
Bar and Gaming Attendant
Batemans Bay Soldiers Club
01.2003 - 01.2008
Childcare Assistant
Batemans Bay Soldiers Club
01.2003 - 01.2008
Cert II in Retail Services -
TAFE NSW
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