Paulette Wynn
Pakenham,VIC
Summary
Attentive Assistant Manager experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy.
Overview
20
20
years of professional experience
Work History
Assistant Manager
Fantastic Furniture
Moorabbin, Vic
08.2023 - Current
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Delegated daily tasks to team members to optimize group productivity.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Assisted with developing and implementing marketing strategies to improve sales and profitability.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
Site Manager
Coles Express
Emerald, Vic
03.2004 - 07.2023
- Monitored worksite personnel to ensure consistent high quality and performance
- Managed budget and boosted revenue through effective cost management techniques.
- Conducted regular audits to manage inventories, supplies, and equipment.
- Conducted interviews and selected qualified candidates for staffing vacancies.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Implemented campaigns and promotions to help with developing goods and services.
- Mitigated business risks by working closely with staff members and assessing performance.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
Year 10 -
Knox Technical School
Boronia, VIC12-1988
Skills
- Employee Scheduling
- Task Delegation
- Product and service knowledge
- Sales monitoring
- Staff Management
- Staff training and development
- Customer rapport
- Sales Strategies
- Business Administration
- Operations Management
Timeline
Assistant Manager
Fantastic Furniture
08.2023 - Current
Site Manager
Coles Express
03.2004 - 07.2023
Year 10 -
Knox Technical School
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