Paulina Arreaga

Progressed through five roles within the events team in recognition of strong performance, reliability, and leadership capability. (Head of Events Department / Event Supervisor / Senior Event Coordinator / Event Coordinator / Events Intern)

• Managed a high volume of client enquiries, schedules, and event documentation while maintaining exceptional organisation and attention to detail.
• Oversaw end-to-end event planning and logistical coordination, specialising in weddings, corporate events, tour groups, and educational visits.
• Acted as primary client liaison, delivering tailored event experiences while supporting strong client satisfaction and return on investment across 150+ events annually.
• Led and supported the Events team, including cross-department collaboration, resource allocation, and staff scheduling to ensure seamless event delivery.
• Supervised and mentored event coordinators, fostering a collaborative and high-performing team environment.

• Delivered high-quality customer service in a fast-paced hospitality environment.
• Managed guest requests and maintained professionalism during high-volume service periods.
• Worked closely with team members to ensure smooth operations and guest satisfaction.