Paulina Krzak
Melbourne,VIC
Summary
Highly motivated, open-minded, and hard-working professional with over 7 years of hospitality experience. Skilled in customer service, front-of-house operations, barista work, and team supervision. Proficient in POS systems and experienced in multitasking within fast-paced environments. Passionate about delivering excellent customer experiences and fostering positive workplace culture.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
Work History
BARISTA/SUPERVISOR
District Brewer Café - Melbourne, Australia
02.2024 - Current
- Built and managed weekly staff rosters to ensure smooth operations
- Ordered stock and maintained inventory levels
- Recruited, hired, and trained new staff members
- Supervised front-of-house operations, providing guidance to the team
- Prepared high-quality coffee and food items for customers
- Oversaw daily café operations, ensuring excellent customer service
FRONT OF HOUSE/ BARISTA
Soho Café Bondi - Sydney, Australia
09.2023 - 01.2024
- Greeted customers and took orders
- Operated POS system in a busy environment
- Handled closing duties and restocking
HOTEL FRONT DESK AGENT
Galaxy Hotel – Cracow, Poland
07.2013 - 04.2017
- Greeted guests and handled inquiries to ensure excellent service
- Managed online and phone reservations
- Trained and supported new front desk staff
Education
Certificate 4 - Human Resources Management
Australian Pacific College
Melbourne , VIC 07.2024 - 08.2025
MBA - Marketing And Communication
Cracow University of Economics
Cracow , Poland 10.2015 - 01.2018
BBA - Tourism And Hospitality Management
Cracow University of Economics
Cracow , Poland 10.2011 - 01.2015
Skills
- Strong customer service orientation
- Patience, openness, and self-motivation
- Adaptability and flexibility in dynamic environments
- POS system operation
- Staff training, rostering & team management
- Ordering and inventory control
Languages
Polish
First Language
English
Advanced (C1)
C1
Spanish
Beginner (A1)
A1
Timeline
Certificate 4 - Human Resources Management
Australian Pacific College
07.2024 - 08.2025
BARISTA/SUPERVISOR
District Brewer Café - Melbourne, Australia
02.2024 - Current
FRONT OF HOUSE/ BARISTA
Soho Café Bondi - Sydney, Australia
09.2023 - 01.2024
MBA - Marketing And Communication
Cracow University of Economics
10.2015 - 01.2018
HOTEL FRONT DESK AGENT
Galaxy Hotel – Cracow, Poland
07.2013 - 04.2017
BBA - Tourism And Hospitality Management
Cracow University of Economics
10.2011 - 01.2015
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