Paulina Miskimmin
Melville,WA
Summary
Experienced and motivated Salon Coordinator offering exceptional customer service and office management support. A strong team player with an outgoing, positive attitude and proven skills in building rapport with clients. Committed to maintaining customer satisfaction and contributing to company success. Expertise in business development and marketing. Skilled in understanding client requests and delivering excellent results for every service. Adept at event planning, media relations, and social media management. Excellent communication skills with a comprehensive understanding of communications industry.
Overview
16
16
years of professional experience
Work History
Salon Coordinator/Hair and Makeup Artist
Paola Blanka Hair& Makeup
03.2022 - Current
- Scheduled appointments by phone, email and in person and recommended additional services.
- Maintained client waiting area, ensuring that it was kept clean at all times.
- Improved salon efficiency by streamlining appointment scheduling and client management processes.
- Organized special events such as bridal parties or charitable fundraisers, promoting the salon''s offerings while giving back to the community.
- Handled all payments and refunds, making sure that charges and correct tax were applied.
- Updated social media platforms regularly with engaging content showcasing salon services, promotions, and achievements.
- Maintained general appointment calendar and set shift schedules.
- Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
- Achieved client satisfaction by providing exceptional hair and makeup services tailored to individual preferences.
- Enhanced bridal party experiences with attentive and customized styling for weddings and special events.
- Cutting, styling, colouring, applying hair extensions
- Bridal, school balls, special event makeup and hairstyling
- Selling Hair products and treatments
- Driving turnover and profits
- Resolving guest complaints or issues
- Managing and forecasting retail stock levels
- Organising promotion and marketing campaigns
- Ensuring high standards of hygiene, cleanliness within the salon.
Events Planner
Ongoing
01.2018 - Current
- Coordinating services for events, such as accommodation and transportation for participants, facilities, catering, signage, displays, special needs requirements, printing and event security
- Monitoring event activities to ensure compliance with applicable regulations and laws, satisfaction of participants, and resolution of any problems that arise
- Arranging the availability of audio-visual equipment, transportation, displays, and other event needs
- Planning and developing programs, agendas, budgets, and services according to customer requirements
- Responsible for reviewing staffing levels, corrective action plans and employee moral enhancement.
- Coordinated schedules and timelines for events.
- Coordinated travel and accommodations for event attendees.
Hair Salon Assistant, Receptionist
Becita Hair
01.2020 - 04.2021
- Handling front desk operations (welcoming clients, bookings and confirming appointments, processing transactions)
- Communicate with clients to clarify visual requirement
- Updating Social Media (Instagram&Facebook)
- Assisting Senior Hairdresser (Shampoo, hair treatments, applying and removing colour).
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Enhanced client satisfaction by providing exceptional customer service and maintaining a clean salon environment.
- Managed appointment scheduling and confirmed bookings, resulting in efficient salon operations and minimal wait times for clients.
- Demonstrated thorough knowledge of all salon products and services.
Administration Coordinator
Alpha Training And Recognition (Perth)
01.2018 - 11.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Entered data, generated reports, and produced tracking documents.
- Drafted and distributed invoices for outstanding payments.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Updating paperwork, maintaining documentation and files
- Photocopying, scanning, preparing diplomas for the students
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Coordinated travel logistics including flight bookings, accommodations and transportation ensuring seamless trips for the Managing Director.
- Filing students enrolments (VETtrak)
Sales Assistant, Visual Merchandiser
Inditex Group
01.2008 - 01.2011
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Executed visual merchandising strategies to attract customers and drive sales.
- Assisted customers with returns, refunds and resolving transaction issues.
- Used POS system to enter orders, process payments and issue receipts.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
Education
Certificate II in Salon Assistant (Hairdressing) -
WA Academy
09.2020
Certificate II in Retail Cosmetics and Makeup -
WA Academy
Perth, WA2020
Certificate IV in Hairdressing -
Hair and Beauty Academy (Madrid)
01.2011
Associate of Arts - Diploma of Screen And Media Specialist Makeup
Academy of Arts
Poland01.2010
High School Diploma -
Year 12
Poland 06.2006
Skills
- Excellent communication and interpersonal skills, with a friendly and welcoming attitude
- Skilled in using salon software to schedule appointments and manage client information
- Able to handle administrative tasks and provide support to salon staff as needed
- Strong visualization skills
- Ability to work under pressure
- Communication and listening skills
- Self-motivated
- Strong work ethic
Additionalinformation
Australian Citizen, WA Driver’s Licence, Own Car, True
Languages
Polish
Native or Bilingual
English
Full Professional
Spanish
Full Professional
Russian
Limited Working
Timeline
Salon Coordinator/Hair and Makeup Artist
Paola Blanka Hair& Makeup
03.2022 - Current
Hair Salon Assistant, Receptionist
Becita Hair
01.2020 - 04.2021
Events Planner
Ongoing
01.2018 - Current
Administration Coordinator
Alpha Training And Recognition (Perth)
01.2018 - 11.2019
Sales Assistant, Visual Merchandiser
Inditex Group
01.2008 - 01.2011
Certificate II in Salon Assistant (Hairdressing) -
WA Academy
Certificate II in Retail Cosmetics and Makeup -
WA Academy
Certificate IV in Hairdressing -
Hair and Beauty Academy (Madrid)
Associate of Arts - Diploma of Screen And Media Specialist Makeup
Academy of Arts
High School Diploma -
Year 12
Similar Profiles
Paula MiskimminPaula Miskimmin
Salon Owner & Lead Hairstylist at Paola Blanka Hair & MakeupSalon Owner & Lead Hairstylist at Paola Blanka Hair & Makeup
Samantha BakerSamantha Baker
Senior Hairdresser at Jolie Hair Makeup BeautySenior Hairdresser at Jolie Hair Makeup Beauty
Lydia WhippyLydia Whippy
Weddings Bookings Manager at Totoka Hair & Makeup FijiWeddings Bookings Manager at Totoka Hair & Makeup Fiji